ZipRecruiter

Log In

1

Assistant Bdc Manager Jobs in Florida (NOW HIRING)

Mullinax Ford Apopka

BDC/Mobile Service Coordinator

Apopka, FL · On-site

$15.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The BDC Mobile Service Coordinator serves as the primary point of contact for customers scheduling ... M system. * Provide exceptional customer service and resolve issues professionally. * Assist with ...

Mullinax Ford Apopka

BDC/Mobile Service Coordinator

Apopka, FL · On-site

$15.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The BDC Mobile Service Coordinator serves as the primary point of contact for customers scheduling ... M system. * Provide exceptional customer service and resolve issues professionally. * Assist with ...

Mullinax Ford Apopka

BDC/Mobile Service Coordinator

Apopka, FL

$15.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The BDC Mobile Service Coordinator serves as the primary point of contact for customers scheduling ... M system. * Provide exceptional customer service and resolve issues professionally. * Assist with ...

previous pagenext page

Showing results 21-40

All JobsBdc JobsAssistant Bdc Manager JobsAssistant Bdc Manager Jobs in Florida

Assistant Bdc Manager information

What is an assistant BDC manager?

Assistant BDC Managers are professionals who support the Business Development Center (BDC) operations in automotive dealerships or similar businesses. They help oversee the BDC team, manage customer leads, monitor performance metrics, and ensure effective communication between customers and the sales team. Their role often includes training staff, assisting with scheduling, and implementing strategies to improve customer engagement and sales opportunities. Assistant BDC Managers play a key part in maintaining high customer satisfaction and achieving sales goals.

What skills and qualifications are needed to be an assistant BDC manager?

To thrive as an Assistant BDC Manager, you need strong organizational, sales, and customer service skills, often supported by experience in automotive or call center environments. Familiarity with CRM software, phone systems, and lead management tools is typically required. Excellent communication, leadership, and problem-solving abilities help you motivate teams and build customer trust. These competencies are crucial for maximizing lead conversion, ensuring smooth operations, and driving business growth in a competitive market.

What are common challenges faced by an assistant BDC manager in a dealership setting?

As an Assistant BDC Manager, you may encounter challenges such as maintaining high response rates to customer inquiries, ensuring consistent follow-up by the team, and adapting to evolving technology platforms used for customer relationship management. Balancing administrative tasks with coaching and motivating your BDC representatives can also be demanding. Effective communication and adaptability are key to overcoming these obstacles and driving team performance in a fast-paced dealership environment.

What are popular job titles related to Assistant Bdc Manager jobs in Florida?

For Assistant Bdc Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Assistant Bdc Manager jobs in Florida look for?

The top searched job categories for Assistant Bdc Manager jobs in Florida are:

What cities in Florida are hiring for Assistant Bdc Manager jobs?

Cities in Florida with the most Assistant Bdc Manager job openings:

Assistant Bdc Manager jobs near you

PART TIME SERVICE BDC APPOINTMENT COORDINATOR

Nimnicht Buick GMC

Jacksonville, FL

Part-time

Re-posted 3 days ago

Job description

Nimnicht Buick GMC is looking for a part-time Service Business Development Center (BDC) Coordinator that will be responsible for handling inbound and outbound communications to ensure an exceptional service experience for every customer. This role focuses on appointment scheduling, customer follow-up, and maintaining consistent communication to drive service traffic, enhance retention, and support overall service department goals.

SCHEDULE HOURS: 20-30 HOURS WEEKLY
Key Responsibilities

  • Answer all inbound service calls promptly and professionally, providing accurate information and scheduling appointments.

  • Make outbound calls to confirm, reschedule, and follow up on service appointments.

  • Conduct service reminders, overdue maintenance reminders, and follow-ups on declined services.

  • Maintain detailed and accurate records of all customer interactions in the CRM system.

  • Ensure proper appointment routing to advisors and technicians to maximize shop productivity and efficiency.

  • Follow established phone and email scripts while maintaining a friendly, professional, and customer-focused tone.

  • Handle customer concerns or escalate issues to the appropriate manager when necessary.

  • Support dealership retention efforts by engaging with customers before and after service visits.

  • Assist with service marketing campaigns, such as seasonal maintenance specials, recalls, and warranty promotions.

  • Collaborate with the Service Advisors, Technicians, and Managers to ensure excellent communication and a seamless customer experience.

  • Meet or exceed daily, weekly, and monthly performance goals for call volume, appointments set, and show rates.

Qualifications

  • Minimum 1 year previous BDC, call center, or customer service experience preferred (automotive experience is a plus).

  • Strong verbal and written communication skills with a clear, professional phone voice.

  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

  • Proficiency with computers, CRM systems, and Microsoft Office Suite.

  • Team player with a positive attitude and commitment to customer satisfaction.

  • High school diploma or equivalent required; some college preferred.

  • Be able to pass a background and drug test

Apply