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Assistant Bdc Manager Jobs in Arizona (NOW HIRING)

Penske Automotive Group

BDC Representative

Phoenix, AZ · On-site

$15 - $20/hr

... assist our customers in a call center environment communicating with customers via text, e-mail, or ... Technical Expertise: Understand and use MS Office Suite, CRM, and lead management tools to ...

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Assistant Bdc Manager information

What are common challenges faced by an assistant BDC manager in a dealership setting?

As an Assistant BDC Manager, you may encounter challenges such as maintaining high response rates to customer inquiries, ensuring consistent follow-up by the team, and adapting to evolving technology platforms used for customer relationship management. Balancing administrative tasks with coaching and motivating your BDC representatives can also be demanding. Effective communication and adaptability are key to overcoming these obstacles and driving team performance in a fast-paced dealership environment.

What skills and qualifications are needed to be an assistant BDC manager?

To thrive as an Assistant BDC Manager, you need strong organizational, sales, and customer service skills, often supported by experience in automotive or call center environments. Familiarity with CRM software, phone systems, and lead management tools is typically required. Excellent communication, leadership, and problem-solving abilities help you motivate teams and build customer trust. These competencies are crucial for maximizing lead conversion, ensuring smooth operations, and driving business growth in a competitive market.

What is an assistant BDC manager?

Assistant BDC Managers are professionals who support the Business Development Center (BDC) operations in automotive dealerships or similar businesses. They help oversee the BDC team, manage customer leads, monitor performance metrics, and ensure effective communication between customers and the sales team. Their role often includes training staff, assisting with scheduling, and implementing strategies to improve customer engagement and sales opportunities. Assistant BDC Managers play a key part in maintaining high customer satisfaction and achieving sales goals.
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Assistant Bdc Manager jobs near you

BDC Appointment Clerk - Larry H Miller Chrysler Jeep Dodge Ram Surprise

asburyauto

Surprise, AZ

$14.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience. 

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

  • Must be able and willing to receive a high amount of inbound calls
  • Partner with the service department to schedule vehicle service appointments
  • Greet customers and provide information on shuttle schedule if needed
  • Contact and communicate with customers to identify automotive service needs
  • Follow all dealership processes and procedures, high frequency of contact with customers
  • Thorough documentation of all contacts within the customer management system
  • Complete internet lead management service work plans on a daily basis
  • Answer all calls in a prompt, professional and courteous manner
  • Use scripts to collect all pertinent customer information and document in the system accordingly 
  • Agents must adhere to Asbury phone scripts
  • Excellent customer service skills and motivation to be successful
  • High volume incoming and outgoing calls, ranging from 50+ calls per day 
  • Advanced computer & phone skills 
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Able to multi-task in a fast paced environment
  • Various language proficiency is always a plus
  • Team player
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

  • Semi-Monthly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings
  • Flex spending accounts (tax-free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities

Apply