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Assistant Automotive Service Advisor Jobs in Springfield, IL

W Shures Inc

Be Seen First

Automotive Service Advisor

Springfield, IL · On-site

$38K - $60K/yr

The Automotive Service Advisor plays a crucial role in delivering excellent customer service by acting as the primary liaison between customers and the service team. Working within a small team of 1 ...

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W Shures Inc

Be Seen First

Automotive Service Advisor

Springfield, IL · On-site

$38K - $60K/yr

The Automotive Service Advisor plays a crucial role in delivering excellent customer service by acting as the primary liaison between customers and the service team. Working within a small team of 1 ...

New

Plaza Tire Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Plaza Tire Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Chatham, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Covetrus, Inc.

Clinic Growth Advisor

Springfield, IL · On-site

Covetrus is a global animal-health technology and services company dedicated to empowering ... Consultative Approach: Assist practices in integrating Covetrus tools into their workflows to boost ...

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All JobsAutomotive Service Advisor JobsAssistant Automotive Service Advisor JobsAssistant Automotive Service Advisor Jobs in Springfield, IL

Assistant Automotive Service Advisor information

See Springfield, IL salary details

$11

$25

$45

How much do assistant automotive service advisor jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for assistant automotive service advisor in Springfield, IL is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.52 per hour, depending on experience, location, and employer.

What does an assistant automotive service advisor do?

An Assistant Automotive Service Advisor supports the main service advisor by assisting with customer service tasks in an auto repair shop or dealership. Their duties typically include greeting customers, helping to schedule appointments, preparing repair orders, and communicating vehicle issues between customers and technicians. They also help ensure customers are informed about the status of their vehicles and the services being performed. This role requires strong communication and organizational skills, as well as basic automotive knowledge.

What are the key skills and qualifications needed to thrive as an assistant automotive service advisor, and why are they important?

To thrive as an Assistant Automotive Service Advisor, you need strong knowledge of automotive systems, customer service skills, and a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and basic office tools is typically required. Exceptional communication, active listening, and organizational skills help build trust with customers and ensure smooth service operations. These abilities are crucial for accurately relaying information, enhancing customer satisfaction, and supporting efficient workflow in a busy automotive service environment.

What are some common challenges faced by an assistant automotive service advisor, and how can they be managed?

Assistant Automotive Service Advisors often juggle multiple responsibilities, such as coordinating between customers, technicians, and parts departments. A common challenge is managing time effectively during busy periods, especially when handling multiple service orders and customer inquiries. Building strong organizational skills and maintaining clear communication with both customers and team members can help minimize errors and enhance service efficiency. Proactively learning about automotive repairs and dealership processes also makes it easier to address customer concerns and support the Service Advisor team.

What is the difference between Assistant Automotive Service Advisor vs Automotive Service Advisor?

AspectAssistant Automotive Service AdvisorAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, automotive service certifications often preferred
Work EnvironmentAssists service advisors in customer interactions, dealership or repair shop settingInteracts directly with customers, explains repairs, and recommends services
ResponsibilitiesSupports service advisors, handles administrative tasks, learns technical aspectsCommunicates with customers, estimates costs, and manages service orders

The Assistant Automotive Service Advisor typically supports the Automotive Service Advisor by handling administrative tasks and learning the service process. While both roles work in similar environments and require customer service skills, the assistant position is more entry-level and focuses on support, whereas the service advisor manages direct customer interactions and technical explanations.

Is an assistant automotive service advisor a hard job?

An assistant automotive service advisor role involves customer interaction, understanding vehicle issues, and supporting the service team, which can be demanding due to multitasking and communication requirements. It often requires basic automotive knowledge, good organizational skills, and the ability to work in a fast-paced environment, but the difficulty varies based on experience and workplace expectations.

What are the most commonly searched types of Automotive Service Advisor jobs in Springfield, IL?

The most popular types of Automotive Service Advisor jobs in Springfield, IL are:

What are popular job titles related to Assistant Automotive Service Advisor jobs in Springfield, IL?

For Assistant Automotive Service Advisor jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Assistant Automotive Service Advisor jobs in Springfield, IL look for?

The top searched job categories for Assistant Automotive Service Advisor jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Assistant Automotive Service Advisor jobs?

Cities near Springfield, IL with the most Assistant Automotive Service Advisor job openings:

Assistant Automotive Service Advisor jobs near you

Automotive Service Advisor

W Shures Inc

Springfield, IL • On-site

$38K - $60K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

New

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Job description

The Automotive Service Advisor plays a crucial role in delivering excellent customer service by acting as the primary liaison between customers and the service team. Working within a small team of 1-3 advisors and reporting directly to the Service Manager, this role balances customer engagement and operational duties to ensure efficient service scheduling, accurate estimate preparation, and thorough communication throughout the service process. No travel is required, and the focus remains on enhancing the customer experience in a fast-paced service environment.

Responsibilities

  • Engage directly with customers to understand service needs and provide accurate information
  • Schedule vehicle services efficiently to optimize shop workflow
  • Prepare detailed and accurate service estimates for customer approval
  • Order necessary parts and coordinate with technicians for timely service completion
  • Document all service activities and update customer records accordingly
  • Process invoices and handle billing accurately
  • Conduct follow-up communication to ensure customer satisfaction and address any concerns

Required Qualifications

  • Valid driver's license

Preferred Qualifications

  • Entry-level experience in automotive service advising
  • Strong customer service skills
  • Knowledge of automotive systems and terminology
  • Effective communication and problem-solving abilities
  • Excellent time management and organizational skills
  • Sales aptitude and ability to explain service options clearly
  • Proficiency with computer systems and software
  • Attention to detail and accuracy in documentation
  • Ability to work collaboratively within a team

Company Description

We are a locally owned Car X Tire and Auto franchise serving Springfield for 25 years. We offer health insurance, vacation, holidays, uniforms, and training all paid plus 401K.