ZipRecruiter

Log In

1

Automotive Services Advisor Jobs in Springfield, IL

W Shures Inc

Be Seen First

Automotive Service Advisor

Springfield, IL · On-site

$38K - $60K/yr

The Automotive Service Advisor plays a crucial role in delivering excellent customer service by ... Schedule vehicle services efficiently to optimize shop workflow * Prepare detailed and accurate ...

New

W Shures Inc

Be Seen First

Automotive Service Advisor

Springfield, IL · On-site

$38K - $60K/yr

The Automotive Service Advisor plays a crucial role in delivering excellent customer service by ... Schedule vehicle services efficiently to optimize shop workflow * Prepare detailed and accurate ...

New

Plaza Tire Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Plaza Tire Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Sun Auto Tire and Service

Service Advisor

Chatham, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Sun Auto Tire and Service

Service Advisor

Springfield, IL · On-site

$55K - $75K/yr

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Sun Auto Tire and Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Sun Auto Tire and Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

next page

Showing results 1-20

All JobsAutomotive Services Advisor JobsAutomotive Services Advisor Jobs in Springfield, IL

Automotive Services Advisor information

See Springfield, IL salary details

$11

$25

$45

How much do automotive services advisor jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for automotive services advisor in Springfield, IL is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.52 per hour, depending on experience, location, and employer.

What does an automotive services advisor do?

An Automotive Services Advisor acts as the main point of contact between customers and the service department at an auto dealership or repair shop. They are responsible for assessing customer needs, explaining recommended services and repairs, preparing cost estimates, and coordinating the work between technicians and customers. Advisors also help ensure that service is completed efficiently and keep customers informed throughout the process. Their role is essential in delivering excellent customer service and maintaining the smooth operation of automotive service centers.

What are some common challenges automotive services advisors face when balancing customer satisfaction with repair shop workflow?

Automotive Services Advisors often face the challenge of managing customer expectations while ensuring the shop's workflow runs smoothly. They must communicate clearly about repair timelines, costs, and unforeseen delays, all while keeping customers informed and satisfied. It’s also important to coordinate effectively with technicians to ensure that vehicles are prioritized correctly and that the service process remains efficient. Strong organizational and interpersonal skills help Advisors maintain positive relationships with customers and colleagues, even during busy periods or when unexpected issues arise.

What are the key skills and qualifications needed to thrive as an automotive services advisor, and why are they important?

To thrive as an Automotive Services Advisor, you need a solid understanding of automotive systems, customer service experience, and often a high school diploma or vocational training. Familiarity with dealership management software (DMS), scheduling systems, and sometimes ASE certification is important for managing service orders and customer information. Excellent communication, problem-solving abilities, and organizational skills help build trust and ensure smooth coordination between customers and technicians. These skills are essential for delivering quality service, maximizing customer satisfaction, and ensuring efficient shop operations.

What is the difference between Automotive Services Advisor vs Automotive Service Technician?

AspectAutomotive Services AdvisorAutomotive Service Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service bayGarage or service bay, hands-on repair environment
Employer & Industry UsageUsed in dealerships, repair shops, service centersUsed in repair shops, dealerships, independent garages
Search & Comparison IntentUnderstanding roles, customer service, salesTechnical skills, repair work, certifications

The Automotive Services Advisor primarily focuses on customer interaction, explaining repairs, and selling services, while the Automotive Service Technician performs the hands-on repairs and maintenance. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

How do automotive services advisors get paid?

Automotive services advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or service upselling. Compensation may also include benefits and performance incentives, and some advisors earn more through customer satisfaction and repeat business.

How to be an automotive services advisor?

To become an automotive services advisor, you typically need a high school diploma or equivalent, strong communication skills, and knowledge of automotive systems. Gaining experience in automotive repair or service departments and obtaining certifications like ASE can improve job prospects. The role involves explaining repairs, recommending services, and coordinating between customers and technicians.

Is an automotive services advisor a hard job?

An automotive services advisor's job can be challenging as it involves managing customer interactions, understanding vehicle repairs, and coordinating with technicians. It requires good communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

What are popular job titles related to Automotive Services Advisor jobs in Springfield, IL?

For Automotive Services Advisor jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Automotive Services Advisor jobs in Springfield, IL look for?

The top searched job categories for Automotive Services Advisor jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Automotive Services Advisor jobs?

Cities near Springfield, IL with the most Automotive Services Advisor job openings:

Automotive Services Advisor jobs near you

Automotive Service Advisor

Springfield, IL • On-site

W Shures Inc
See more jobs at W Shures Incexternal

$38K - $60K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

New

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

The Automotive Service Advisor plays a crucial role in delivering excellent customer service by acting as the primary liaison between customers and the service team. Working within a small team of 1-3 advisors and reporting directly to the Service Manager, this role balances customer engagement and operational duties to ensure efficient service scheduling, accurate estimate preparation, and thorough communication throughout the service process. No travel is required, and the focus remains on enhancing the customer experience in a fast-paced service environment.

Responsibilities

  • Engage directly with customers to understand service needs and provide accurate information
  • Schedule vehicle services efficiently to optimize shop workflow
  • Prepare detailed and accurate service estimates for customer approval
  • Order necessary parts and coordinate with technicians for timely service completion
  • Document all service activities and update customer records accordingly
  • Process invoices and handle billing accurately
  • Conduct follow-up communication to ensure customer satisfaction and address any concerns

Required Qualifications

  • Valid driver's license

Preferred Qualifications

  • Entry-level experience in automotive service advising
  • Strong customer service skills
  • Knowledge of automotive systems and terminology
  • Effective communication and problem-solving abilities
  • Excellent time management and organizational skills
  • Sales aptitude and ability to explain service options clearly
  • Proficiency with computer systems and software
  • Attention to detail and accuracy in documentation
  • Ability to work collaboratively within a team

Company Description

We are a locally owned Car X Tire and Auto franchise serving Springfield for 25 years. We offer health insurance, vacation, holidays, uniforms, and training all paid plus 401K.