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Automotive Services Advisor Jobs in Springfield, IL

Plaza Tire Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Plaza Tire Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Plaza Tire Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Plaza Tire Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Sun Auto Tire and Service

Service Advisor

Chatham, IL · On-site

$55K - $75K/yr

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Sun Auto Tire and Service

Service Advisor

Chatham, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Sun Auto Tire and Service

Service Advisor

Chatham, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Sun Auto Tire and Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

Sun Auto Tire and Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... Recommend services according to appropriate level of knowledge. Clearly communicate any additional ...

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All JobsAutomotive Services Advisor JobsAutomotive Services Advisor Jobs in Springfield, IL

Automotive Services Advisor information

See Springfield, IL salary details

$11

$25

$45

How much do automotive services advisor jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for automotive services advisor in Springfield, IL is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.52 per hour, depending on experience, location, and employer.

What does an automotive services advisor do?

An Automotive Services Advisor acts as the main point of contact between customers and the service department at an auto dealership or repair shop. They are responsible for assessing customer needs, explaining recommended services and repairs, preparing cost estimates, and coordinating the work between technicians and customers. Advisors also help ensure that service is completed efficiently and keep customers informed throughout the process. Their role is essential in delivering excellent customer service and maintaining the smooth operation of automotive service centers.

What are the key skills and qualifications needed to thrive as an automotive services advisor, and why are they important?

To thrive as an Automotive Services Advisor, you need a solid understanding of automotive systems, customer service experience, and often a high school diploma or vocational training. Familiarity with dealership management software (DMS), scheduling systems, and sometimes ASE certification is important for managing service orders and customer information. Excellent communication, problem-solving abilities, and organizational skills help build trust and ensure smooth coordination between customers and technicians. These skills are essential for delivering quality service, maximizing customer satisfaction, and ensuring efficient shop operations.

How do automotive services advisors get paid?

Automotive services advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or service upselling. Compensation structures often include performance incentives and may vary by dealership or service center, with some advisors also receiving benefits like health insurance and paid time off.

Is an automotive services advisor a hard job?

An automotive services advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which can be physically and mentally demanding. It requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment, often with irregular hours. The difficulty level varies based on experience and the work environment but generally involves a combination of technical knowledge and customer service skills.

What are some common challenges automotive services advisors face when balancing customer satisfaction with repair shop workflow?

Automotive Services Advisors often face the challenge of managing customer expectations while ensuring the shop's workflow runs smoothly. They must communicate clearly about repair timelines, costs, and unforeseen delays, all while keeping customers informed and satisfied. It’s also important to coordinate effectively with technicians to ensure that vehicles are prioritized correctly and that the service process remains efficient. Strong organizational and interpersonal skills help Advisors maintain positive relationships with customers and colleagues, even during busy periods or when unexpected issues arise.

What is the difference between Automotive Services Advisor vs Automotive Service Technician?

AspectAutomotive Services AdvisorAutomotive Service Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service bayGarage or service bay, hands-on repair environment
Employer & Industry UsageUsed in dealerships, repair shops, service centersUsed in repair shops, dealerships, independent garages
Search & Comparison IntentUnderstanding roles, customer service, salesTechnical skills, repair work, certifications

The Automotive Services Advisor primarily focuses on customer interaction, explaining repairs, and selling services, while the Automotive Service Technician performs the hands-on repairs and maintenance. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

How to be an automotive services advisor?

To become an automotive services advisor, you typically need a high school diploma or equivalent, strong communication skills, and knowledge of automotive systems. Many employers prefer candidates with experience in automotive repair or sales, and some may require certification such as ASE certification. On-the-job training is common, and the role often involves using dealership management software and providing excellent customer service.
What are popular job titles related to Automotive Services Advisor jobs in Springfield, IL? For Automotive Services Advisor jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Automotive Services Advisor jobs in Springfield, IL look for? The top searched job categories for Automotive Services Advisor jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Automotive Services Advisor jobs? Cities near Springfield, IL with the most Automotive Services Advisor job openings:
Automotive Services Advisor jobs near you

Automotive Service Advisor /Service Manager

Marshall Chevrolet

Springfield, IL • On-site

$40K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

At Marshall Chevrolet Co, we take pride in being a pillar of the Winchester, Illinois community, offering exceptional automotive services for over two decades. As the Automotive Service Advisor/Service Manager, you'll be at the heart of our operations, ensuring that our clients receive top-notch service and leave with their vehicles running smoothly.

We operate under the belief that each customer interaction is an opportunity to create a lasting positive impression. Your role will involve overseeing all service operations, managing our team of technicians, scheduling appointments, and providing knowledgeable advice on maintenance requirements. You will have a direct impact on customer satisfaction, retention, and the overall success of our service department.

If you're passionate about cars, devoted to customer service excellence, and love working in a dynamic environment within a close-knit team, then Marshall Chevrolet Co is the place for you. Join us in our mission to deliver unparalleled automotive service experiences.


Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off


Responsibilities

Client Communication: Interact with customers to understand their service needs and provide accurate information on maintenance and repairs.

Service Coordination: Schedule appointments, update clients on service progress, and ensure timely completion of all service requests.

Technical Assistance: Utilize your automotive knowledge to assist customers in diagnosing vehicle issues and recommending appropriate solutions.

Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional service and addressing any concerns with empathy and professionalism.

Team Collaboration: Work closely with technicians and other team members to ensure seamless service delivery and maintain a positive work environment.

Quality Assurance: Conduct quality checks on completed services to confirm work meets standards and uphold the company's reputation for excellence.


Requirements

Automotive Knowledge: Experience in automotive service or repair is preferred.

Customer Service Skills: Strong interpersonal skills and a customer-focused attitude.

Organizational Skills: Ability to prioritize tasks and manage a busy service schedule.

Communication Skills: Excellent verbal and written communication skills.

Team Player: Collaborative mindset and ability to work effectively in a team environment.

Problem-Solving Skills: Ability to address customer concerns and find effective solutions.