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Online Automotive Service Advisor Jobs in Springfield, IL

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The Automotive Service Advisor plays a crucial role in delivering excellent customer service by acting as the primary liaison between customers and the service team. Working within a small team of 1 ...

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The Automotive Service Advisor plays a crucial role in delivering excellent customer service by acting as the primary liaison between customers and the service team. Working within a small team of 1 ...

Service Advisor

Chatham, IL · On-site

$3.0K/wk

Overview Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

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Online Automotive Service Advisor information

See Springfield, IL salary details

$11

$25

$45

How much do online automotive service advisor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for online automotive service advisor in Springfield, IL is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.52 per hour, depending on experience, location, and employer.

What is an online automotive service advisor?

An Online Automotive Service Advisor assists customers with vehicle service and repair needs through digital platforms such as chat, email, or phone. They provide estimates, schedule appointments, explain service options, and help troubleshoot basic issues remotely. This role requires strong automotive knowledge, customer service skills, and the ability to communicate complex information clearly. It helps customers get efficient service without visiting a dealership or repair shop in person.

What are the typical daily responsibilities of an online automotive service advisor?

As an Online Automotive Service Advisor, your daily responsibilities usually include answering customer inquiries via phone, chat, or email, scheduling service appointments, and providing repair or maintenance recommendations based on vehicle concerns. You will also create service estimates, coordinate with technicians and parts departments, and follow up with customers to ensure satisfaction after service is completed. This role often requires strong organization and time management skills, as you'll be managing multiple customer requests at once. Additionally, advisors play a key role in building trust and fostering long-term relationships with customers through consistent and helpful communication.

What are the key skills and qualifications needed to thrive as an online automotive service advisor?

To succeed as an Online Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and typically a high school diploma or equivalent. Familiarity with dealership management systems, appointment scheduling software, and CRM tools is commonly required, and some employers may prefer ASE certification. Excellent communication, problem-solving skills, and the ability to multitask while working remotely set top performers apart. These competencies are vital for efficiently addressing customer concerns, ensuring accurate service recommendations, and maintaining high satisfaction in a digital environment.

What are the most commonly searched types of Automotive Service Advisor jobs in Springfield, IL?

The most popular types of Automotive Service Advisor jobs in Springfield, IL are:

What job categories do people searching Online Automotive Service Advisor jobs in Springfield, IL look for?

The top searched job categories for Online Automotive Service Advisor jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Online Automotive Service Advisor jobs?

Cities near Springfield, IL with the most Online Automotive Service Advisor job openings:

Infographic showing various Online Automotive Service Advisor job openings in Springfield, IL as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $53,462 per year, or $25.7 per hour.

Automotive Service Advisor

Car X Tire & Auto Service

Springfield, IL • On-site

$38K - $60K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

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Job description

The Automotive Service Advisor plays a crucial role in delivering excellent customer service by acting as the primary liaison between customers and the service team. Working within a small team of 1-3 advisors and reporting directly to the Service Manager, this role balances customer engagement and operational duties to ensure efficient service scheduling, accurate estimate preparation, and thorough communication throughout the service process. No travel is required, and the focus remains on enhancing the customer experience in a fast-paced service environment.

Responsibilities

  • Engage directly with customers to understand service needs and provide accurate information
  • Schedule vehicle services efficiently to optimize shop workflow
  • Prepare detailed and accurate service estimates for customer approval
  • Order necessary parts and coordinate with technicians for timely service completion
  • Document all service activities and update customer records accordingly
  • Process invoices and handle billing accurately
  • Conduct follow-up communication to ensure customer satisfaction and address any concerns

Required Qualifications

  • Valid driver's license

Preferred Qualifications

  • Entry-level experience in automotive service advising
  • Strong customer service skills
  • Knowledge of automotive systems and terminology
  • Effective communication and problem-solving abilities
  • Excellent time management and organizational skills
  • Sales aptitude and ability to explain service options clearly
  • Proficiency with computer systems and software
  • Attention to detail and accuracy in documentation
  • Ability to work collaboratively within a team

Company Description

We are a locally owned Car X Tire and Auto franchise serving Springfield for 25 years. We offer health insurance, vacation, holidays, uniforms, and training all paid plus 401K.