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Executive Automotive Service Advisor Jobs in Springfield, IL

W Shures Inc

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Automotive Service Advisor

Springfield, IL · On-site

$38K - $60K/yr

The Automotive Service Advisor plays a crucial role in delivering excellent customer service by acting as the primary liaison between customers and the service team. Working within a small team of 1 ...

New

W Shures Inc

Be Seen First

Automotive Service Advisor

Springfield, IL · On-site

$38K - $60K/yr

The Automotive Service Advisor plays a crucial role in delivering excellent customer service by acting as the primary liaison between customers and the service team. Working within a small team of 1 ...

New

Plaza Tire Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Plaza Tire Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Springfield, IL · On-site

$55K - $75K/yr

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Chatham, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

Sun Auto Tire and Service

Service Advisor

Springfield, IL · On-site

$3.0K/wk

Proudly serving the Greater Springfield Area, we're committed to honest, no-nonsense automotive ... The Service Advisor is responsible for selling and promoting all products and services offered by ...

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All JobsAutomotive Service Advisor JobsExecutive Automotive Service Advisor JobsExecutive Automotive Service Advisor Jobs in Springfield, IL

Executive Automotive Service Advisor information

See Springfield, IL salary details

$11

$25

$45

How much do executive automotive service advisor jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for executive automotive service advisor in Springfield, IL is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.52 per hour, depending on experience, location, and employer.

What is an executive automotive service advisor?

Executive Automotive Service Advisors are experienced professionals who act as the primary point of contact between customers and automotive service departments. They provide expert advice on vehicle maintenance and repair, manage service schedules, estimate costs, and ensure customer satisfaction. Executive-level advisors typically handle more complex cases, oversee other service advisors, and help maintain high service standards within the dealership or repair shop. Their role is critical in fostering customer loyalty and ensuring smooth service operations.

How does an executive automotive service advisor typically collaborate with technicians and customers to ensure service quality?

Executive Automotive Service Advisors play a pivotal role in bridging communication between customers and the service team. They interpret customer concerns, translate them into work orders for technicians, and keep customers informed about progress and any additional repairs needed. Advisors must balance customer expectations with technical realities and often coordinate with parts departments and warranty representatives as well. Strong teamwork and clear communication with both technicians and customers are essential for ensuring a smooth workflow and high service quality.

What are the key skills and qualifications needed to thrive as an executive automotive service advisor, and why are they important?

To thrive as an Executive Automotive Service Advisor, you need in-depth automotive knowledge, strong customer service experience, and often an associate's degree or relevant certifications. Familiarity with dealership management systems (DMS), repair order software, and manufacturer-specific training programs is typically required. Excellent communication, active listening, and problem-solving skills set top advisors apart in customer interactions. These abilities ensure customer satisfaction, efficient service operations, and repeat business in a competitive automotive environment.

What is the difference between Executive Automotive Service Advisor vs Automotive Service Advisor?

AspectExecutive Automotive Service AdvisorAutomotive Service Advisor
CredentialsHigh school diploma; certifications like ASE preferredHigh school diploma; certifications like ASE preferred
Work EnvironmentLuxury or high-end dealerships, premium service centersGeneral auto repair shops, dealerships, service centers
Employer & IndustryLuxury car brands, upscale dealershipsVarious automotive service providers, dealerships
Search & Comparison IntentHigh-end customer service, premium vehicle careStandard automotive service, general customer interactions

Both roles require similar credentials and certifications, but Executive Automotive Service Advisors typically work in luxury dealerships focusing on high-end vehicles and providing premium customer service. Automotive Service Advisors work across a broader range of service centers, handling general automotive repairs and customer interactions.

How do executive automotive service advisors get paid?

Executive automotive service advisors typically earn a combination of base salary and commissions or bonuses based on sales, service upsells, or customer satisfaction. They may also receive incentives for meeting performance targets and often work in a dealership or service center environment that values technical knowledge and customer service skills.

How much do executive automotive service advisors make in the US?

Executive automotive service advisors in the US typically earn between $45,000 and $75,000 annually, with experienced professionals and those in high-volume dealerships earning higher salaries. Compensation often includes base pay plus commissions or bonuses based on sales and customer satisfaction, and strong communication skills and automotive knowledge are essential for success.

Is an executive automotive service advisor a hard job?

An executive automotive service advisor's job involves managing customer interactions, diagnosing vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to high customer expectations, multitasking, and meeting sales or service goals, but it also offers opportunities for career growth and skill development.

What are the most commonly searched types of Automotive Service Advisor jobs in Springfield, IL?

The most popular types of Automotive Service Advisor jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Executive Automotive Service Advisor jobs?

Cities near Springfield, IL with the most Executive Automotive Service Advisor job openings:

Executive Automotive Service Advisor jobs near you

Automotive Service Advisor

W Shures Inc

Springfield, IL • On-site

$38K - $60K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

New

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Job description

The Automotive Service Advisor plays a crucial role in delivering excellent customer service by acting as the primary liaison between customers and the service team. Working within a small team of 1-3 advisors and reporting directly to the Service Manager, this role balances customer engagement and operational duties to ensure efficient service scheduling, accurate estimate preparation, and thorough communication throughout the service process. No travel is required, and the focus remains on enhancing the customer experience in a fast-paced service environment.

Responsibilities

  • Engage directly with customers to understand service needs and provide accurate information
  • Schedule vehicle services efficiently to optimize shop workflow
  • Prepare detailed and accurate service estimates for customer approval
  • Order necessary parts and coordinate with technicians for timely service completion
  • Document all service activities and update customer records accordingly
  • Process invoices and handle billing accurately
  • Conduct follow-up communication to ensure customer satisfaction and address any concerns

Required Qualifications

  • Valid driver's license

Preferred Qualifications

  • Entry-level experience in automotive service advising
  • Strong customer service skills
  • Knowledge of automotive systems and terminology
  • Effective communication and problem-solving abilities
  • Excellent time management and organizational skills
  • Sales aptitude and ability to explain service options clearly
  • Proficiency with computer systems and software
  • Attention to detail and accuracy in documentation
  • Ability to work collaboratively within a team

Company Description

We are a locally owned Car X Tire and Auto franchise serving Springfield for 25 years. We offer health insurance, vacation, holidays, uniforms, and training all paid plus 401K.