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Online Automotive Service Advisor Jobs in Roxana, IL

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Online Automotive Service Advisor information

See Roxana, IL salary details

$11

$24

$43

How much do online automotive service advisor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online automotive service advisor in Roxana, IL is $24.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $28.61 per hour, depending on experience, location, and employer.

What is an online automotive service advisor?

An Online Automotive Service Advisor assists customers with vehicle service and repair needs through digital platforms such as chat, email, or phone. They provide estimates, schedule appointments, explain service options, and help troubleshoot basic issues remotely. This role requires strong automotive knowledge, customer service skills, and the ability to communicate complex information clearly. It helps customers get efficient service without visiting a dealership or repair shop in person.

What are the typical daily responsibilities of an online automotive service advisor?

As an Online Automotive Service Advisor, your daily responsibilities usually include answering customer inquiries via phone, chat, or email, scheduling service appointments, and providing repair or maintenance recommendations based on vehicle concerns. You will also create service estimates, coordinate with technicians and parts departments, and follow up with customers to ensure satisfaction after service is completed. This role often requires strong organization and time management skills, as you'll be managing multiple customer requests at once. Additionally, advisors play a key role in building trust and fostering long-term relationships with customers through consistent and helpful communication.

What are the key skills and qualifications needed to thrive as an online automotive service advisor?

To succeed as an Online Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and typically a high school diploma or equivalent. Familiarity with dealership management systems, appointment scheduling software, and CRM tools is commonly required, and some employers may prefer ASE certification. Excellent communication, problem-solving skills, and the ability to multitask while working remotely set top performers apart. These competencies are vital for efficiently addressing customer concerns, ensuring accurate service recommendations, and maintaining high satisfaction in a digital environment.

What cities near Roxana, IL are hiring for Online Automotive Service Advisor jobs?

Cities near Roxana, IL with the most Online Automotive Service Advisor job openings:

Online Automotive Service Advisor jobs near you

Automotive Service Advisor

St. Louis Hyundai

Hazelwood, MO • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton Hyundai of Hazelwood, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

  • Pay Plans above industry standard!
  • Family Owned and Operated- 90+ years in business!
  • Medical, Dental, and Vision Insurance
  • 401k and additional benefits
  • Accrued Vacation Time
  • Discounts on products, services, and vehicles
  • Extensive and ongoing training with specialists

Job Responsibilities:

  • Work with customers to ensure we meet and address all vehicle maintenance needs
  • Write repair orders for customers with full transparency of cost and time estimates
  • Provide exceptional and timely communication-keeping customers updated throughout the process
  • Communicate frequently with Technicians and Parts to ensure timely completion of work
  • Exhibit a positive attitude and strong work ethic with customers and co-workers.
  • Utilize cutting edge Fixed Operations Technology

Job Requirements:

  • Exceptional Customer Service Skills
  • Tech Savvy- able to learn and utilize technology
  • Previous Automotive Service Advisor Experience is a plus but not required
  • 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Apply