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Automotive Services Advisor Jobs in Springfield, IL

Sun Auto Tire and Service

Service Advisor

Virden, IL · On-site

$3.0K/wk

Recommend services according to appropriate level of knowledge. Clearly communicate any additional ... Prior experience in sales, customer service or an automotive related field * Professional ...

Sun Auto Tire and Service

Service Advisor

Virden, IL · On-site

$3.0K/wk

Recommend services according to appropriate level of knowledge. Clearly communicate any additional ... Prior experience in sales, customer service or an automotive related field * Professional ...

Covetrus, Inc.

Clinic Growth Advisor

Springfield, IL · On-site

We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of ...

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All JobsAutomotive Services Advisor JobsAutomotive Services Advisor Jobs in Springfield, IL

Automotive Services Advisor information

See Springfield, IL salary details

$11

$25

$45

How much do automotive services advisor jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for automotive services advisor in Springfield, IL is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.52 per hour, depending on experience, location, and employer.

What does an automotive services advisor do?

An Automotive Services Advisor acts as the main point of contact between customers and the service department at an auto dealership or repair shop. They are responsible for assessing customer needs, explaining recommended services and repairs, preparing cost estimates, and coordinating the work between technicians and customers. Advisors also help ensure that service is completed efficiently and keep customers informed throughout the process. Their role is essential in delivering excellent customer service and maintaining the smooth operation of automotive service centers.

What are the key skills and qualifications needed to thrive as an automotive services advisor, and why are they important?

To thrive as an Automotive Services Advisor, you need a solid understanding of automotive systems, customer service experience, and often a high school diploma or vocational training. Familiarity with dealership management software (DMS), scheduling systems, and sometimes ASE certification is important for managing service orders and customer information. Excellent communication, problem-solving abilities, and organizational skills help build trust and ensure smooth coordination between customers and technicians. These skills are essential for delivering quality service, maximizing customer satisfaction, and ensuring efficient shop operations.

How do automotive services advisors get paid?

Automotive services advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or service upselling. Compensation structures often include performance incentives and may vary by dealership or service center, with some advisors also receiving benefits like health insurance and paid time off.

Is an automotive services advisor a hard job?

An automotive services advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which can be physically and mentally demanding. It requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment, often with irregular hours. The difficulty level varies based on experience and the work environment but generally involves a combination of technical knowledge and customer service skills.

What are some common challenges automotive services advisors face when balancing customer satisfaction with repair shop workflow?

Automotive Services Advisors often face the challenge of managing customer expectations while ensuring the shop's workflow runs smoothly. They must communicate clearly about repair timelines, costs, and unforeseen delays, all while keeping customers informed and satisfied. It’s also important to coordinate effectively with technicians to ensure that vehicles are prioritized correctly and that the service process remains efficient. Strong organizational and interpersonal skills help Advisors maintain positive relationships with customers and colleagues, even during busy periods or when unexpected issues arise.

What is the difference between Automotive Services Advisor vs Automotive Service Technician?

AspectAutomotive Services AdvisorAutomotive Service Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service bayGarage or service bay, hands-on repair environment
Employer & Industry UsageUsed in dealerships, repair shops, service centersUsed in repair shops, dealerships, independent garages
Search & Comparison IntentUnderstanding roles, customer service, salesTechnical skills, repair work, certifications

The Automotive Services Advisor primarily focuses on customer interaction, explaining repairs, and selling services, while the Automotive Service Technician performs the hands-on repairs and maintenance. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

How to be an automotive services advisor?

To become an automotive services advisor, you typically need a high school diploma or equivalent, strong communication skills, and knowledge of automotive systems. Many employers prefer candidates with experience in automotive repair or sales, and some may require certification such as ASE certification. On-the-job training is common, and the role often involves using dealership management software and providing excellent customer service.
What are popular job titles related to Automotive Services Advisor jobs in Springfield, IL? For Automotive Services Advisor jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Automotive Services Advisor jobs in Springfield, IL look for? The top searched job categories for Automotive Services Advisor jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Automotive Services Advisor jobs? Cities near Springfield, IL with the most Automotive Services Advisor job openings:
Automotive Services Advisor jobs near you

Automotive Service Porter

Landmark Chrysler Jeep FIAT

Springfield, IL

$15.50 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Automotive Service Porter

Landmark Chrysler-Jeep-Fiat, Inc. is a customer-focused automotive service center dedicated to providing top-notch vehicle maintenance and repair services. We are part of the Landmark Automotive Group of dealerships in Springfield, IL since 1975. We pride ourselves on delivering quality service with a commitment to customer satisfaction. 

Position Overview:

We are seeking a dependable and hardworking Automotive Service Porter to assist our service team with vehicle movement, customer interactions, and maintaining a clean and organized service area. If you enjoy working around cars and providing top-notch customer service, this is the perfect role for you!

Key Responsibilities:

  • Greet and assist customers in the service department with professionalism and courtesy.

  • Move vehicles to and from service bays, parking areas, and dealership lots as needed.

  • Maintain the cleanliness of service areas, parking lots, and customer waiting areas.

  • Ensure vehicles are properly parked and organized for efficient service operations.

  • Assist service advisors and technicians by retrieving vehicles for customers.

  • Perform light cleaning of customer vehicles, such as vacuuming and exterior washes (if applicable).

  • Conduct vehicle inspections to check for any pre-existing damage.

  • Maintain a safe and orderly work environment by following dealership safety protocols.

Qualifications:

  • Previous experience in a similar role or a passion for the automotive industry is a plus.

  • Valid driver’s license with a clean driving record.

  • Ability to drive both automatic and manual transmission vehicles (preferred).

  • Strong attention to detail and ability to work efficiently in a team environment.

  • Excellent customer service and communication skills.

  • Ability to stand, walk, and move vehicles for extended periods.

  • Willingness to work in various weather conditions as needed.

Benefits:

  • An hourly rate of $15.50 to $17.00 per hour.

  • 401(k) with company match.

  • Health, dental, vision and life insurance.

  • Paid time off, paid vacation and holidays.

  • Ongoing training and development opportunities.

  • Friendly and supportive work environment.

  • Opportunities for career advancement.

  • Employee purchase and repair discounts.

Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE


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