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Assist Card Jobs (NOW HIRING)

SC State Credit Union

Credit Card Assistant

Columbia, SC · On-site

$15.50 - $17.50/hr

State Credit Union is in need of a Credit Card Assistant in the Columbia, SC area. Applicants should be detail oriented and have an excellent work performance history. Candidates must have the ...

Check Out My Card LLC

Card Generalist

Algona, WA · On-site

$19.70 - $21.90/hr

Card Generalist It's a great time to join COMC - Millions of Cards. Endless Joy. Our industry is ... Learn other processes and assist different departments as assigned. * Meet or exceed productivity ...

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How much do assist card jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for assist card in the United States is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistance Card Customer Service Representative, and why are they important?

To thrive as an Assistance Card Customer Service Representative, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and multilingual proficiency (especially in English and Spanish) are typically required. Patience, empathy, and adaptability help representatives manage stressful situations and provide support to clients in emergencies. These skills ensure effective, compassionate service, leading to client satisfaction and successful resolution of travel-related issues.

How does an Assist Card agent typically collaborate with medical providers and travel coordinators during a client's emergency situation?

An Assist Card agent works closely with both medical providers and travel coordinators to ensure clients receive timely and effective assistance during emergencies. This involves coordinating logistics for medical care, facilitating communication between the client and healthcare professionals, and arranging transportation or repatriation if needed. Agents must act quickly, multitask efficiently, and maintain clear records, all while providing reassurance to clients under stress. Collaboration and clear communication with various stakeholders are essential to deliver seamless support.

What is an Assist Card?

An Assist Card is a type of travel assistance service that provides support to travelers in case of emergencies, such as medical issues, lost luggage, or trip cancellations. It acts as a global assistance provider, offering help 24/7 through a network of professionals and service centers worldwide. The card typically includes coverage for medical emergencies, travel inconveniences, and sometimes even legal or personal assistance. It is not the same as traditional travel insurance but often works alongside it to provide additional support. Having an Assist Card can give travelers peace of mind knowing they have help available wherever they are.

What is the difference between Assist Card vs Travel Insurance Agent?

AspectAssist CardTravel Insurance Agent
CredentialsTypically requires customer service and sales certifications, knowledge of insurance productsRequires insurance licensing and certifications, knowledge of travel policies
Work EnvironmentCustomer support centers, call centers, online platformsInsurance agencies, travel agencies, online sales platforms
Employer & IndustryInsurance and travel assistance companiesInsurance companies, travel agencies, brokers
Search & Comparison IntentUnderstanding assistance services, customer support rolesInsurance sales, policy explanation, travel coverage

Assist Card primarily provides travel assistance and customer support services, focusing on emergency travel aid. Travel Insurance Agents sell and explain travel insurance policies, often working within insurance or travel agencies. While both roles involve travel-related services, Assist Card emphasizes assistance and support, whereas Travel Insurance Agents focus on policy sales and coverage explanations.

What cities are hiring for Assist Card jobs? Cities with the most Assist Card job openings:
What states have the most Assist Card jobs? States with the most job openings for Assist Card jobs include:
What job categories do people searching Assist Card jobs look for? The top searched job categories for Assist Card jobs are:
Assist Card jobs near you
Infographic showing various Assist Card job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 20% Part Time, 2% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,145 per year, or $15.9 per hour.

Card Services Specialist

RAIZ FEDERAL CREDIT UNION

El Paso, TX

$15.60 - $23.40/hr

Full-time

Posted 13 days ago

Job description

Our Company

At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage as previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you.  At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and the lead the way with passion.

Job Overview

This position reports to the manager of Card Services. This role is responsible for providing support to members and team members with debit card and credit card services, including ordering replacement cards and rush cards, and placing travel notes or making and checking disputes. Our Card Services team is passionate about serving our members by providing accurate, secure, and modern payment solutions. You will be an empowering mentor that will be:

  • A trusted expert
  • A natural communicator
  • A champion for our members and the community
  • A guide through the moments that matter the most to our members

Position Details: 

Hourly, Full-Time 

Schedule: Monday thru Friday, occasional Saturdays  

1241 Pullman, El Paso, TX 79936

Pay Range:  

$15.60-$23.40

Skills and Experience

  • Education - High school diploma or equivalent, additional business training or experience in a technical field helpful.
  • Minimum of 1 year experience in the financial services industry.
  • Strong interpersonal, public relations and phone skills
  • Strong organizational, time management and analytical skills
  • Willingness to assist others with empathy and efficiency
  • Ability to multitask and manage multiple projects
  • Ability to operate related computer applications to include Microsoft Word, Excel, Outlook, and platforms for virtual meetings/trainings
  • Should be result driven, motivated and dedicated to accomplishing departmental goals.
  • Professional appearance, dress, and attitude. 

Role Description and Essential Duties

  • Answer incoming member and team member phone calls and emails in a professional and courteous manner. Responsible for establishing and maintaining effective communication, coordination and working relations with credit union personnel and vendors.
  • Responsible for supporting member and team members with debit and credit card services which include day-to-day functions and the effective and timely performance of assigned functions. These responsibilities include but are not limited to the following:
    • Card production to include new, renewal, replacement, cancellation and expedited cards for both credit and/or debit.
    • Retrieve and work daily debit and credit reports.
    • Complete card maintenance for debit and credit programs.
    • Maintenance of compromised cards on system(s), to include core and card processor.
    • Carry out dispute resolution process by reviewing daily reports and managing monetary adjustments for card disputes filed by members due to errors or fraud.
    • Prepares and submits daily settlements and network balancing duties.
    • Responsible for accurately posting and settling of daily exceptions.
    • Prepares and sends notifications to members of any digital enrollments.
  • Establishes and maintains professional relationships with members, colleagues, and business contacts. Effectively communicates, coordinates, and resolves issues, discrepancies, and updates. Maintains member confidentiality by exercising sensitivity toward the nature of the issue associated with member and non-member information. Participates in product development of payments, attends or conducts training on card programs, and participates in projects as needed.
  • Follow the policies and procedures of Raiz FCU exercising competency, courtesy and concern for the development of the credit union.
  • Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training.
  • Assist with all other duties as assigned or identified.

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