Asset Recovery Supervisor Jobs (NOW HIRING)

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Asset Recovery & Liquidation SupervisorACCOUNTABILITY STATEMENT
The Asset Recovery & Liquidation Supervisor is responsible for monitoring the quality, flow and post-charge of recovery, accountable for the effective oversight, execution, and continuous improvement of all repossession, asset recovery, liquidation, and vendor management activities. This role leads and directs a team responsible for minimizing portfolio losses, maximizing recovery values, and ensuring all activities are conducted in full compliance with regulatory requirements, internal policies, and ethical standards. The Supervisor is responsible for establishing performance expectations, monitoring operational results, and implementing strategies that enhance efficiency, reduce cycle times, and optimize net recovery outcomes.
This position maintains direct accountability for managing third-party vendor relationships, including repossession agencies, auction partners, remarketing vendors, and other service providers. The Supervisor ensures vendors meet contractual obligations, adhere to compliance standards, and deliver cost-effective, high-quality services through ongoing performance monitoring, scorecards, and corrective action as necessary.
Additionally, the Asset Recovery & Liquidation Supervisor is responsible for risk mitigation across the repossession lifecycle, ensuring proper controls are in place to protect the organization's assets, reputation, and member/customer relationships. The role collaborates cross-functionally with collections, legal, compliance, and finance teams to align recovery strategies with organizational goals and regulatory expectations.

ESSENTIAL FUNCTIONS

• Lead, coach, and develop the Asset Recovery and Liquidation team to achieve performance goals and maintain high levels of engagement and accountability.

• Oversee all repossession activities, ensuring timely execution, proper documentation, and adherence to regulatory and company requirements.

• Direct the end-to-end liquidation process, including asset valuation, remarketing strategies, auction coordination, and resale optimization.

• Manage third-party vendor relationships (repossession agents, auctions, remarketing partners), including selection, onboarding, performance monitoring, and contract compliance.

• Establish and track key performance indicators (KPIs) such as recovery rates, cycle times, cost efficiency, and vendor performance metrics.

• Ensure all repossession and liquidation activities comply with applicable laws, regulations, and internal policies (e.g., UCC, consumer protection requirements)

• Review and approve repossession and liquidation decisions, ensuring alignment with risk mitigation and loss reduction strategies.

• Analyze portfolio trends and recovery data to identify opportunities for process improvement and enhanced recovery outcomes.

• Implement and continuously improve operational processes to increase efficiency, reduce losses, and improve turnaround times.

• Partner with internal departments (Member Solutions, Legal, Compliance, Finance) to align repossession strategies and resolve escalated issues.

• Monitor and control expenses related to repossession and liquidation activities, ensuring cost-effective operations.

• Manage escalations, disputes, and complex cases involving members/customers, vendors, or internal stakeholders.

• Prepare and present performance reports, insights, and recommendations to senior leadership.

• Ensure proper training and adherence to procedures related to asset handling, title processing, and post-repossession workflows.

• Maintain strong internal controls to mitigate operational, financial, and reputational risks.

• Stay informed on industry trends, regulatory changes, and best practices related to asset recovery and liquidation.

• All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

• Performs other duties as assigned.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:

• Focus- Focus your full attention by carefully listening to and observing client or member.

• Connect - Consistently be friendly and approachable. Demonstrate your care.

• Understand - Listen empathetically and ask questions (70%/30% rule).

• Counsel - Recommend solutions based on yourmember's needs and objectives.

• Advance - Ensure that member's expectations were exceeded.

• Verify necessary follow-up actions.

EDUCATION

Required:

The minimum education requirement is an associate degree in a business-related area; experience can be substituted at a 2:1 ratio.

Preferred:

Bachelor's degree in business-related field

EXPERIENCE

The incumbent should have a minimum of two years' prior experience with a financial institution within a collections and/or lending department, of which a minimum of one-year experience in a supervisory role is required.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrates strong knowledge of asset recovery, repossession, and liquidation processes within a regulated financial services environment, including applicable laws and consumer protection requirements.

• Possesses solid vendor management expertise, with the ability to oversee performance, enforce contracts, and ensure compliance.

• Applies analytical and problem-solving skills to evaluate recovery performance, identify trends, and implement strategies that minimize losses and optimize outcomes.

• Effectively leads and develops teams, manages priorities in a fast-paced setting, and exercises sound judgment in complex or escalated situations.

• Communicates clearly and professionally with internal and external stakeholders, and maintains proficiency in relevant systems, reporting tools, and Microsoft Office applications to support data-driven decision-making and operational efficiency.

Preferred functional knowledge of:

• Repossession laws and UCC regulations

• Asset remarketing and auction processes

• Vendor performance management and scorecards

• Loss mitigation strategies and repossession optimization

• Regulatory compliance (consumer protection, FDCPA, etc.)

• Data analysis and performance reporting tools

• Process improvement methodologies (Lean, Six Sigma concepts)

• Financial services servicing systems and workflow tools

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources