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Appointment Reminder Service Jobs (NOW HIRING)

Saint Luke's Hospital System

Collecting patient copayments making appointment reminder calls verifying insurance and other ... Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.

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Appointment Reminder Service information

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How much do appointment reminder service jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for appointment reminder service in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Appointment Reminder Service vs Medical Scheduler?

AspectAppointment Reminder ServiceMedical Scheduler
Primary RoleAutomates appointment reminders via calls, texts, or emailsManages scheduling, rescheduling, and patient appointments
CredentialsTypically no formal credentials requiredOften requires healthcare or administrative certifications
Work EnvironmentSoftware-based, often remote or call centerMedical office or healthcare facility
Industry UsageUsed across various industries for appointment notificationsSpecific to healthcare providers and clinics

While both roles involve managing appointments, an Appointment Reminder Service focuses on automating reminders to reduce no-shows, whereas a Medical Scheduler handles the comprehensive scheduling process within healthcare settings. Understanding these differences helps healthcare providers choose the right solution for efficient appointment management.

What is an appointment reminder service?

An appointment reminder service is a system or company that helps businesses and professionals remind their clients or patients about upcoming appointments. These reminders can be sent via phone calls, text messages, emails, or automated notifications. The main goal is to reduce no-shows, improve scheduling efficiency, and enhance customer satisfaction. Many healthcare providers, salons, and service-based businesses use appointment reminder services to keep their schedules organized and ensure clients remember their commitments.

What are the key skills and qualifications needed to thrive as an Appointment Reminder Service Specialist, and why are they important?

To thrive as an Appointment Reminder Service Specialist, you need strong organizational skills, attention to detail, and basic customer service experience, often supported by a high school diploma. Familiarity with scheduling software, CRM systems, and automated calling or messaging platforms is typically required. Excellent verbal communication, patience, and the ability to handle multiple tasks efficiently are standout soft skills. These abilities ensure accurate, timely reminders and positive client interactions, leading to reduced no-shows and improved customer satisfaction.

What are some common challenges faced by professionals working in an Appointment Reminder Service role?

Professionals in Appointment Reminder Service roles often encounter challenges such as managing high call volumes during peak hours, adapting to different client scheduling systems, and handling last-minute appointment changes or cancellations. Maintaining a polite and professional tone with clients who may be frustrated or unresponsive can also be demanding. Success in this role often depends on strong communication skills, attention to detail, and the ability to work efficiently both independently and as part of a team.
More about Appointment Reminder Service jobs
What states have the most Appointment Reminder Service jobs? States with the most job openings for Appointment Reminder Service jobs include:
What job categories do people searching Appointment Reminder Service jobs look for? The top searched job categories for Appointment Reminder Service jobs are:
Appointment Reminder Service jobs near you
Infographic showing various Appointment Reminder Service job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,014 per year, or $17.8 per hour.
Coordinator-Customer Service II

Coordinator-Customer Service II

Baptist Memorial Health Care Corporation

Memphis, TN • On-site

$17.50 - $22.75/hr

Full-time

Posted 27 days ago

Baptist Memorial Health Care rating

7.2

Company rating: 7.2 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

328th of 877 rated healthcare providers

Job description

Overview
Purpose of Position and Scope of Responsibility
The Coordinator-Customer Service II serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.
Principal Accountabilities/Responsibilities •
Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
•
Performs daily and monthly close out procedures for internal controls and cash balancing.
•
Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
•
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
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Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
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Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
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Perform accurate charge entry.
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Complies with all organizational policies regarding ethical business practices.
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As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
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Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
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Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
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Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
•
Completes assigned goals.
Minimum Qualifications
Minimum Education
High school diploma
Minimum Experience
One (1) year of experience in a physician practice or clinic.
Minimum Licensure, Registration, Certification
Desired Qualifications
Desired Education
Collegiate of medical trade completion. Associate's degree
Desired Experience
Two - Three years of customer service experience
Desired Licensure, Registration, Certification

What Baptist Memorial Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Baptist Memorial

Sourced by ZipRecruiter

Baptist Memorial, based in Memphis, TN, US, is a leading health care organization renowned in the healthcare industry. The company's official website is baptistonline.org which provides a comprehensive view of their services and operations. Baptist Memorial operates a myriad of hospitals, health clinics, and medical facilities providing expert and compassionate care. Founded in 1912, it has a rich legacy of over a hundred years of dedication to its community, offering services which include acute care, diagnostic services, and a broad range of speciality health services fulfilling various patient needs.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

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