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Appointment Line Tricare Jobs (NOW HIRING)

AMM Healthcare

Patient Services Representative I

Swansboro, NC · On-site

$14.75 - $18.75/hr

This position serves as the first line of communication between a patient and care provider or care ... appointments. * Obtains authorizations from various insurance companies (e.g., Tricare, Medicaid ...

Zimmerman Associates, Inc.

$21.50/hr

... Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and ... appointment related requests for the National Capital Region and the Proactive line/POM. 2. ...

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How much do appointment line tricare jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for appointment line tricare in the United States is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $25.00 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for someone working as an Appointment Line Tricare representative?

As an Appointment Line Tricare representative, you will primarily assist patients by scheduling, modifying, or canceling medical appointments over the phone and providing information about available Tricare services. You’ll also be responsible for verifying patient eligibility, accurately documenting interactions in electronic health record systems, and following established protocols to ensure quality service. A typical day involves collaborating closely with healthcare providers, administrative staff, and patients, often in a fast-paced, team-oriented call center environment. You'll need to handle a high volume of calls while maintaining professionalism and a focus on patient confidentiality and satisfaction.

What is an Appointment Line Tricare job?

An Appointment Line Tricare job involves assisting military service members, veterans, and their families with scheduling medical appointments through the TRICARE healthcare system. Employees in this role typically answer calls, verify patient information, and coordinate appointments with healthcare providers. Strong customer service and organizational skills are essential to ensure efficient and accurate scheduling.

What are the key skills and qualifications needed to thrive in the Appointment Line Tricare position, and why are they important?

To thrive as an Appointment Line Tricare representative, you need excellent communication skills, attention to detail, and a solid understanding of healthcare appointment scheduling, often requiring a high school diploma or equivalent. Familiarity with call center software, electronic medical record (EMR) systems, and Tricare policies is highly beneficial. Strong organizational skills, patience, and a customer-service-driven attitude help professionals excel in this role. These abilities are crucial for handling high call volumes efficiently and ensuring patients receive accurate, timely scheduling for their healthcare needs.

More about Appointment Line Tricare jobs
What are the most commonly searched types of Appointment Line Tricare jobs? The most popular types of Appointment Line Tricare jobs are:
What states have the most Appointment Line Tricare jobs? States with the most job openings for Appointment Line Tricare jobs include:
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Appointment Line Tricare jobs near you
Infographic showing various Appointment Line Tricare job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $44,548 per year, or $21.4 per hour.

Patient Services Representative I

AMM Healthcare

Swansboro, NC • On-site

$14.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 hours ago

Job description

Summary:
JCMC Swansboro is looking for a Patient Service Representative (PSR) to work as our referral coordinator and front desk receptionist. This position serves as the first line of communication between a patient and care provider or care specialist. The PSR delivers the highest level of customer service and efficiency possible by answering phone calls, greeting patients, making appointments, collecting payments, promptly processing referrals, and providing general information.
Essential Functions:
  • Welcomes and greets patients and visitors in person or on the telephone; answers questions and provides information on procedures or policies.
  • Optimizes patients' satisfaction and provider time by scheduling appointments in person or by telephone.
  • Documents patient inquiries in the telephone template of the EHR and assigns tasks to the appropriate individual. Notifies clinical staff when immediate attention is required.
  • Keeps patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; and reminding the provider or patient of service delays.
  • Contacts specialty offices to make referral appointments.
  • Obtains authorizations from various insurance companies (e.g., Tricare, Medicaid, UHC, etc.)
  • Answers patients' questions and/or concerns about referrals, such as where they are being sent and which offices accept their insurance.
  • Optimizes patient satisfaction by assisting in the transition of care-scheduling specialist appointments and sending appropriate medical records ahead of time.
  • Completes tasks within a desirable time frame to ensure patient satisfaction.
  • Communicates with providers to assist in identifying appropriate specialists and renewing specialty referrals.
  • Maintains patient accounts in NextGen EHR by obtaining, recording, and updating personal and financial information.
  • Collects patient payments and verifies insurance eligibility.
  • Protects patient rights by maintaining confidentiality of personal, medical, and financial information.
  • Performs additional tasks or assignments as directed by the supervisor.

Minimum Qualifications:
  • High School Diploma or General Education Development (GED)
  • 1-year experience working in a medical office setting
  • Referral experience preferred
  • Effective verbal and written communication at all levels, both internally and externally
  • Self-motivated, quick learner, organized, detail-oriented, and able to multi-task
  • Active listener with the ability to respond appropriately and professionally

Benefits:
  • 401(k)
  • Health, Dental, and Vision Insurance
  • Employee Assistance Program
  • Accident, Short-Term Disability, Long-Term Disability
  • Paid Time Off

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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