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Appointment Line Tricare Jobs (NOW HIRING)

Zimmerman Associates, Inc.

$34.57/hr

... refuse appointments within access to care (i.e., point of service, Tricare Select, be connected to Beneficiary Counselor and Assistance Coordinator). * Contacts product line nurse/clinic when ...

Zimmerman Associates, Inc.

$23.56/hr

... appointment coordination and referral management services for beneficiaries within the Defense ... product line and specialty referrals for Active-Duty Service Members and TRICARE Prime ...

Zimmerman Associates, Inc.

$24.13/hr

... appointment coordination and referral management services for beneficiaries within the Defense ... product line and specialty referrals for Active-Duty Service Members and TRICARE Prime ...

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$44

How much do appointment line tricare jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for appointment line tricare in the United States is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $25.00 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities for someone working as an Appointment Line Tricare representative?

As an Appointment Line Tricare representative, you will primarily assist patients by scheduling, modifying, or canceling medical appointments over the phone and providing information about available Tricare services. You’ll also be responsible for verifying patient eligibility, accurately documenting interactions in electronic health record systems, and following established protocols to ensure quality service. A typical day involves collaborating closely with healthcare providers, administrative staff, and patients, often in a fast-paced, team-oriented call center environment. You'll need to handle a high volume of calls while maintaining professionalism and a focus on patient confidentiality and satisfaction.

What is an Appointment Line Tricare job?

An Appointment Line Tricare job involves assisting military service members, veterans, and their families with scheduling medical appointments through the TRICARE healthcare system. Employees in this role typically answer calls, verify patient information, and coordinate appointments with healthcare providers. Strong customer service and organizational skills are essential to ensure efficient and accurate scheduling.

What are the key skills and qualifications needed to thrive in the Appointment Line Tricare position, and why are they important?

To thrive as an Appointment Line Tricare representative, you need excellent communication skills, attention to detail, and a solid understanding of healthcare appointment scheduling, often requiring a high school diploma or equivalent. Familiarity with call center software, electronic medical record (EMR) systems, and Tricare policies is highly beneficial. Strong organizational skills, patience, and a customer-service-driven attitude help professionals excel in this role. These abilities are crucial for handling high call volumes efficiently and ensuring patients receive accurate, timely scheduling for their healthcare needs.

More about Appointment Line Tricare jobs
What are the most commonly searched types of Appointment Line Tricare jobs? The most popular types of Appointment Line Tricare jobs are:
What states have the most Appointment Line Tricare jobs? States with the most job openings for Appointment Line Tricare jobs include:
What job categories do people searching Appointment Line Tricare jobs look for? The top searched job categories for Appointment Line Tricare jobs are:
Appointment Line Tricare jobs near you
Infographic showing various Appointment Line Tricare job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $44,548 per year, or $21.4 per hour.
Medical Appointment Clerk - Appointment Line

Medical Appointment Clerk - Appointment Line

Avosys Technology, Inc.

Tampa, FL • On-site

Full-time

Re-posted 13 days ago

Job description

ABOUT AVOSYS
Avosys is a growing integrator of professional, technological and management solutions services. Founded in 1998, Avosys provides services nationwide to Federal, Commercial, Local and State clients. We recognize the foundation of our firm is our people and we continue to rise above our competition by hiring the best.
DESCRIPTION
Is it your calling to serve our Nation's Heroes? Avosys is seeking a Medical Appointment Clerk to provide services to the military and their families at MacDill AFB, FL.
EMPLOYMENT WITH AVOSYS
  • Maximize family time with no weekend, Holiday, or on-call requirements
  • Maintain work-life balance with guaranteed 8-hour shifts
  • Achieve peace of mind with malpractice insurance provided at no cost

TITLE: Medical Appointment Clerk - Appointment Line
LOCATION: MacDill AFB, FL
HOURS: Monday - Friday 0700 - 1630 with an unpaid 60-minute lunch break
SUMMARY
Provide quality Patient Appointing Services to all eligible beneficiaries served by the 6th Medical Group at MacDill AFB.
QUALIFICATIONS:
  • A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
  • Clearly speak and understand the English language.
  • Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
  • Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
  • High school diploma or General Educational Development (GED) equivalency.
  • At least 6 months of experience in medical office scheduling.
  • The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.
  • Current certification in Basic Life Support (BLS).

RESPONSIBILITIES include, but not limited to:
  • Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.
  • The Medical Appointment Clerk (MAC) shall answer calls that may result in booking an appointment or documented verification that an appointment is not available. The clerk will also be responsible for creating messages to the clinical teams and MTF or patient cancellations. The clerk will field calls that do not require appointments or messages and direct those calls to other MTF departments. The clerk will review appointment reminder requests and cancel appointments as necessary.
  • The clerk is responsible for correcting appointment booking errors and shall ensure minimal appointment errors occur.
  • Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointments and appropriate access to care timeframes during allocation of standard appointment types.
  • Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
  • Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
  • Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
  • Validates basic patient demographic information prior to booking appointment for patients. Makes required updates in MHS Gensis while the caller is on the line.
  • Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
  • Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
  • May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
  • Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.

Job responsibilities are subject to change to meet Military Treatment Facility requirements. Additional immunization record, security and background check requirements are also considered as qualifying criteria
Position Type: Full Time
Location: Tampa, FL
Industry: Government Contracting
Shift: Day Business Hours
Travel: No
Salary: Based on Experience
Telework: No
Equal Opportunity Employer/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact (210) 888-0775 or Jobs@Avosys.com for assistance.

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