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Applications Support Analyst Jobs in Florida (NOW HIRING)

City of Sunrise

$95K - $134K/yr

Additionally, it supports the rollout of new utility-related software and collaborates with City ... Coordinates and conducts training in system applications. Maintains meticulous documentation of ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Title: Customer Support Analyst Location: Education Bachelor's Degree in Computer Science ... applications, operating systems and personal computer hardware 4. Have the ability to do advanced ...

Dlapiper

Litigation Support Analyst

Miami, FL · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Agency applications will not be considered. No immigration sponsorship is available for this ...

Kavaliro

Revenue Support Analyst

Jacksonville, FL · On-site

Kavaliro is seeking a Revenue Support Analyst who plays a key role in supporting revenue operations ... Manage incoming credit applications through Outlook, ensuring completeness and proper documentation

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Applications Support Analyst information

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How much do applications support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for applications support analyst in Florida is $29.37, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $33.41 per hour, depending on experience, location, and employer.

What does an applications support analyst do?

An Applications Support Analyst provides technical support and troubleshooting for software applications within an organization. They help resolve issues reported by users, ensure the smooth functioning of applications, and often serve as a bridge between end-users and the development team. Their duties may also include monitoring application performance, implementing updates, and offering training or documentation to users. Strong problem-solving skills and knowledge of both software and business processes are essential in this role.

What does an applications support analyst do?

An applications support analyst is in charge of resolving technical issues related to business systems or software for customers. Your responsibilities in this role include talking to customers about application problems, resolving the issues and giving a response to affected customers, creating and analyzing reports based on current and previous errors, writing procedures for the use of company systems, and creating new or updated software for customer use. In some roles, you may also be required to complete additional duties like training other employees or customers on the use of your software, troubleshooting directly with customers, or updating computers with the newest version of the technology.

What are the key skills and qualifications needed to thrive as an applications support analyst, and why are they important?

To thrive as an Applications Support Analyst, you need a solid understanding of information systems, troubleshooting skills, and often a degree in computer science or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), databases (such as SQL), and sometimes ITIL certification are typically required. Strong problem-solving abilities, communication skills, and a customer-focused mindset help you excel in resolving user issues and collaborating with technical teams. These competencies are crucial for ensuring application reliability, minimizing downtime, and maintaining user satisfaction.

What are some common challenges faced by applications support analysts, and how can they be addressed?

Applications Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, balancing multiple support requests, and communicating effectively with both technical and non-technical stakeholders. To address these challenges, strong organizational skills are essential for prioritizing tasks, while continuous learning helps analysts stay updated with evolving applications. Building clear communication channels and documenting common issues also enhance efficiency and collaboration within the support team.

What is the difference between Applications Support Analyst vs Help Desk Technician?

AspectApplications Support AnalystHelp Desk Technician
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like HDI Support Center AnalystHigh school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentCorporate IT departments, supporting enterprise applicationsHelp desk or call center environments, providing first-level support
Employer & Industry UsageUsed across industries with complex software needsCommon in retail, small business, and service sectors
Common Search & ComparisonOften compared for technical support roles involving application troubleshootingCompared for entry-level IT support roles

The Applications Support Analyst typically handles complex application issues, requiring technical knowledge and certifications, working in corporate environments. Help Desk Technicians focus on basic troubleshooting and customer support, often with less formal education. Both roles are essential in IT support but differ in scope and complexity.

More about Applications Support Analyst jobs

What cities in Florida are hiring for Applications Support Analyst jobs?

Cities in Florida with the most Applications Support Analyst job openings:

What are popular job titles related to Applications Support Analyst jobs in FL?

For Applications Support Analyst jobs in FL, the most frequently searched job titles are:

Applications Support Analyst jobs near you
Infographic showing various Applications Support Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $61,086 per year, or $29.4 per hour.

Business Applications Systems Analyst

Kavaliro

Tampa, FL • On-site

Full-time

Re-posted 14 days ago

Job description

Job Description
Application Support Analyst - Public Sector
We are seeking an Application Support Analyst to support enterprise business applications within a public sector environment. This role will provide Tier 1 application support for systems such as Workday Financials, Payroll, Time Tracking, Leave and Absence, HCM, Inventory, Assets, integrations, reporting, security, and business processes.
This position is ideal for someone with a technical support background who enjoys troubleshooting, working with end users, improving business processes, and supporting enterprise systems in a professional, mission-driven environment.
Responsibilities
  • Provide day-to-day application support and troubleshooting for enterprise business systems.
  • Support Workday modules including Financials, Payroll, HCM, Time Tracking, Leave and Absence, Inventory, Assets, reporting, security, and integrations.
  • Troubleshoot software, hardware, database, workflow, reporting, and application-related issues.
  • Work closely with end users to understand business needs, document requirements, and improve system efficiency.
  • Assist with application testing, system upgrades, patching, release support, and user training.
  • Support functional configuration, business processes, reporting, and security access within Workday.
  • Help maintain documentation including user guides, business processes, functional specifications, and support procedures.
  • Coordinate with IT teams, vendors, consultants, and internal stakeholders to resolve issues and support projects.
  • Assist with data security, user access, separation of duties, and compliance-related support.
  • Provide timely updates to management and project stakeholders.

Qualifications
  • High school diploma or GED with 3+ years of technical support experience;
    or
  • Associate degree with 2+ years of technical support experience;
    or
  • Bachelor's degree in Computer Science, Information Systems, Accounting, Statistics, or a related field with 1+ year of technical support experience.
  • Experience in help desk, service desk, desktop support, application support, or enterprise systems support.
  • Working knowledge of ERP systems, business applications, workflows, change management, user security, reporting, and troubleshooting.
  • Strong analytical, problem-solving, communication, and documentation skills.
  • Ability to work independently, take ownership of assigned tasks, and collaborate with technical and non-technical users.

Preferred Qualifications
  • Experience supporting Workday or similar ERP/business application platforms.
  • Experience with multiple enterprise applications or server-based systems.
  • Prior public sector, public safety, government, or law enforcement environment experience.
  • Bachelor's degree in Computer Science, Information Systems, Accounting, Statistics, or a related field.

Additional Details
  • Onsite role in a public sector environment.
  • Standard business hours, with occasional after-hours, weekend, holiday, or emergency support as needed.
  • Candidates may be required to complete a background check and meet applicable public sector employment requirements.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Job Requirements
On-Site
By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.

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