The IT Support Analyst's responsibilities will span traditional application and desktop support responsibilities but also include exciting opportunities in project management. Primary ...
The IT Support Analyst's responsibilities will span traditional application and desktop support responsibilities but also include exciting opportunities in project management. Primary ...
As the Application Technologist , you will participate in the implementation of optical fiber ... Compile performance date over time to support the engineer. Test the repeatability of the ...
As the Application Technologist , you will participate in the implementation of optical fiber ... Compile performance date over time to support the engineer. Test the repeatability of the ...
... support of our customers worldwide. Our dynamic team contributes to delivering on our purpose of ... Your application will be evaluated and will be retained for a period of one year. We will contact ...
... support of our customers worldwide. Our dynamic team contributes to delivering on our purpose of ... Your application will be evaluated and will be retained for a period of one year. We will contact ...
Application Technologist
Quebec, QC · On-site
As the Application Technologist , you will participate in the implementation of optical fiber ... Compile performance date over time to support the engineer. * Test the repeatability of the ...
Application Technologist
Quebec, QC · On-site
As the Application Technologist , you will participate in the implementation of optical fiber ... Compile performance date over time to support the engineer. * Test the repeatability of the ...
Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support. * Triage, prioritize, and resolve requests ...
New
Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support. * Triage, prioritize, and resolve requests ...
New
Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support. * Triage, prioritize, and resolve requests ...
New
Quick apply
Provide first-level support for internal technical issues, including account provisioning, password resets, device troubleshooting, and application support. * Triage, prioritize, and resolve requests ...
New
The opportunity dcbel is seeking a Senior Application Integration Specialist to own and evolve the ... Experience supporting production environments where reliability and data consistency matter.
The opportunity dcbel is seeking a Senior Application Integration Specialist to own and evolve the ... Experience supporting production environments where reliability and data consistency matter.
Functional Analyst SAP eWM
Montreal, QC · On-site
Develop and provide standards and best practices to the PMO and support teams for project delivery and application maintenance. * Participate in relevant implementations and continuous improvement ...
Functional Analyst SAP eWM
Montreal, QC · On-site
Develop and provide standards and best practices to the PMO and support teams for project delivery and application maintenance. * Participate in relevant implementations and continuous improvement ...
Functional Analyst SAP eWM
Montreal, QC · On-site
Develop and provide standards and best practices to the PMO and support teams for project delivery and application maintenance. * Participate in relevant implementations and continuous improvement ...
Functional Analyst SAP eWM
Montreal, QC · On-site
Develop and provide standards and best practices to the PMO and support teams for project delivery and application maintenance. * Participate in relevant implementations and continuous improvement ...
The opportunity dcbel is seeking a Senior Application Integration Specialist to own and evolve the ... Experience supporting production environments where reliability and data consistency matter.
Quick apply
The opportunity dcbel is seeking a Senior Application Integration Specialist to own and evolve the ... Experience supporting production environments where reliability and data consistency matter.
Work closely with AMS teams and external partners to support application maintenance and improvements. Support Integration points with other modules and domain Develop and maintain functional and ...
Work closely with AMS teams and external partners to support application maintenance and improvements. Support Integration points with other modules and domain Develop and maintain functional and ...
Support the business and PMO in demand management and project prioritization. Participate in the elaboration of projects/implementations and continuous improvement initiatives. Work with Application ...
Support the business and PMO in demand management and project prioritization. Participate in the elaboration of projects/implementations and continuous improvement initiatives. Work with Application ...
SAP OTC Analyst
Montreal, QC · On-site
Work closely with AMS teams and external partners to support application maintenance and improvements. * Support Integration points with other modules and domain * Develop and maintain functional and ...
SAP OTC Analyst
Montreal, QC · On-site
Work closely with AMS teams and external partners to support application maintenance and improvements. * Support Integration points with other modules and domain * Develop and maintain functional and ...
SAP OTC Analyst
Montreal, QC · On-site
Work closely with AMS teams and external partners to support application maintenance and improvements. * Support Integration points with other modules and domain * Develop and maintain functional and ...
SAP OTC Analyst
Montreal, QC · On-site
Work closely with AMS teams and external partners to support application maintenance and improvements. * Support Integration points with other modules and domain * Develop and maintain functional and ...
Web Application Penetration Tester
Quebec, QC · Hybrid
CA$90K - CA$110K/yr
Perform evaluations of client systems, web applications, APIs and their supporting networks to ... Knowledge of Web application vulnerabilities and security considerations. * Working knowledge of ...
Web Application Penetration Tester
Quebec, QC · Hybrid
CA$90K - CA$110K/yr
Perform evaluations of client systems, web applications, APIs and their supporting networks to ... Knowledge of Web application vulnerabilities and security considerations. * Working knowledge of ...
Participate in the transition and handoff from the project delivery team to the application support team. YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: University degree ...
Participate in the transition and handoff from the project delivery team to the application support team. YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: University degree ...
Participate in the transition and handoff from the project delivery team to the application support team. YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: * University ...
Participate in the transition and handoff from the project delivery team to the application support team. YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: * University ...
Functional Analyst SAP SD-GTS
Montreal, QC · On-site
Participate in the transition and handoff from the project delivery team to the application support team. YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: * University ...
Functional Analyst SAP SD-GTS
Montreal, QC · On-site
Participate in the transition and handoff from the project delivery team to the application support team. YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES: * University ...
Application Specialist I
Laval, QC · On-site
Provide technical support, product recommendations, costing, and proposal development * Translate customer requirements into accurate product and solution recommendations * Process customer orders ...
Quick apply
Application Specialist I
Laval, QC · On-site
Provide technical support, product recommendations, costing, and proposal development * Translate customer requirements into accurate product and solution recommendations * Process customer orders ...
Application Specialist I
Laval, QC · On-site
Provide technical support, product recommendations, costing, and proposal development * Translate customer requirements into accurate product and solution recommendations * Process customer orders ...
Application Specialist I
Laval, QC · On-site
Provide technical support, product recommendations, costing, and proposal development * Translate customer requirements into accurate product and solution recommendations * Process customer orders ...
Application Support information
What is the difference between Application Support vs Help Desk Support?
| Aspect | Application Support | Help Desk Support |
|---|---|---|
| Credentials | IT certifications, technical skills | Basic IT knowledge, customer service skills |
| Work Environment | Focused on specific applications, technical troubleshooting | General IT issues, user support across multiple systems |
| Employer & Industry | Tech companies, software firms, enterprise IT | Any organization with IT needs, including small businesses |
| Search & Comparison Intent | Understanding technical roles, specialized support | General IT support, user assistance |
Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.
What Does an Application Support Do?
Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.
What are Application Support roles?
Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.
How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?
Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.
What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?
To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Quebec? The most popular types of Application Support jobs in Quebec are:
What job categories do people searching Application Support jobs in Quebec look for? The top searched job categories for Application Support jobs in Quebec are:
Full-time
Medical, Vision, Life, Retirement, PTO
Re-posted 12 days ago
Job description
Position:IT Support Analyst
Location:Montreal, Canada
About Us
The Maples Group is a global leader in financial services, trusted by many of the world's largest hedge fund managers, private equity firms, and international corporations.Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.
Whatisit like to work here?
Weare drivento excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.
The Opportunity
We are lookingfor an accomplishedITSupport Analystto join ourITteamas part of our financial services businessin Montreal.
Consistently recognised as one of Montreal's Top Employers, the Maples Groupestablishedour operations in the central downtown area in 2009. Our Montreal office exemplifies our culturally rich and entrepreneurial organisation, with over 300 colleagues from 50 countries collaborating to deliver best-in-class solutions to clients worldwide.
The IT Support Analyst's responsibilities will span traditional application and desktop support responsibilities but also include exciting opportunities in project management.
Primary responsibilities include:
- Providing technical desktop and application support to staff locally in Montreal and remotely across global offices.
- Installing,configuringandmaintainingPCs,printersand other peripheral devices
- Performing system administration tasks for in-house and generic applications, local Windowsdomainand telephony (phones,videoconferenceand voicemail)
- Designing system functionality and re-engineering business processes byleveraginghis/her understanding of the local and global business requirements and finding innovativesolutions to system constraints
- Providing local change management for global initiatives, including the coordination of end-user testing, training and effectively communicating with stakeholders
- Assistingin the preparation of departmental budget and business plans involvingpurchasingnew services, hardware,softwareand other IT suppliers; and tracking IT assets (PC's, mobiles, etc.).
What You Bring
In addition to indisputably high ethical standards and autonomy, the ideal candidatepossessesthe following:
- To be successful in a fast-paced environment as a member of a high-caliberteam,
- Familiar with the technology, tools and applications used by Maples Group;
- Effectively and proactively troubleshoot and resolve issues, and whenrequired, collaborate with other members of the Information Technology team to "dig deeper"in order toidentifyand implement complex solutions;
- Work independently to deliver project results on time and within budget.
- 3 years' work experience in Information Technology
- MCP certification is preferred.
Benefits & Rewards
The most enduring professional relationships are reciprocal relationships. The Maples Groupprioritizesemployee health and wellbeing. Depending on your location, we offer a range of benefits, including:
- Comprehensive health coverage (medical,dentaland optical)
- Competitive vacation packages
- Educationalassistanceand professional developmentprogrammes
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellnessprogramme
- Sports clubs and social events
You can learn more about the Maples Group onour corporate website. Experience our culture and our people on ourCareers Pageor onLinkedIn.
Disclaimer:All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice atmaples.com/privacyfor details on how we handle personal information relating to job applicants.
"Please note that it is the Maples Group standard policy to undertake various background screening checks on all applicants to whom a conditional job offer is made. Except for roles based inthe Republic of Ireland, the background checks will include criminal records checks when a conditional job offer is made. If you have a criminal record, it does not mean that your job offer will be automatically withdrawn. The Maples Group will make all job offer decisions on a case-by-case basis and will takea number offactors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with us before a decision is made. Further details will be provided at the time any conditional job offer is made."
Poste:Analyste de soutien, TI
Lieu:Montreal, Canada
A propos de nous
Le GroupeMaplesest un leader mondial des services financiers auquel font confiance de nombreux gestionnaires de fonds de couverture, societes de capital-investissement et entreprises internationales parmi les plus importants au monde.Nos equipes financieres et juridiques, qui travaillent cote a cote, fournissent constamment des services primes a une clientele mondiale, offrant ainsi des possibilites d'apprentissage et de carriere inegalees a nos 2500collegues dans le monde.
Milieu de travail
Nous sommes determines a exceller et la collaboration est la cle de notre reussite constante. Nous pouvons aller plus loin pour nos clients parce que nous allons aussi plus loin les uns pour les autres. Notre culture inclusive cree un environnement ou les gens peuvent etre eux-memes au travail, tout en donnant le meilleur d'eux-memes. Quel que soit votre lieu de travail au sein du GroupeMaples, vous ferez partie d'une equipe mondiale.
L'occasion
Nous recherchons unanalyste de soutien,TIaccompli pour se joindre a notre equipeTIau sein de notre activite de services financiers a Montreal.
Constamment reconnu comme l'un des meilleurs employeurs de Montreal, le GroupeMaplesa etabli ses activites dans le centre-ville en 2009. Notre bureau de Montreal illustre bien la richesse culturelle et l'esprit d'entreprise de notre organisation, avec plus de 300collegues de 50pays qui collaborent pour fournir des solutions de premier ordre a des clients du monde entier.
Les obligations de l'analyste engloberont les responsabilites traditionnelles de soutien des applications et des postes de travail, mais comprendront egalement des opportunites interessantes dans la gestion de projet.
Les principales responsabilites sont les suivantes:
- Fournir du soutien technique (bureautique et applications) au personnel a Montreal et a distance a l'echelle mondiale.
- Installer, configurer et entretenir des ordinateurs personnels, des imprimantes et d'autres peripheriques.
- Effectuer des taches d'administration de systeme pour les applications internes et generiques, le domaine local Windows et la telephonie (telephones, videoconference et messagerie vocale).
- Concevoir la fonctionnalite du systeme et reorganiser les processus operationnels en exploitant la comprehension des exigences operationnelles locales et mondiales et en trouvant des solutions innovantes aux contraintes du systeme.
- Assurer la gestion du changement local pour les initiatives mondiales, y compris la coordination des tests d'utilisateurs finaux, la formation et la communication efficace avec les parties prenantes.
- Participer a la preparation du budget du service et des plans d'exploitation comprenant l'achat de nouveaux services, materiels, logiciels et autres fournisseurs informatiques et le suivi des actifs informatiques (ordinateurs de bureau, appareils mobiles, etc.).
Votre contribution
En plus d'une autonomie et de normes en matiere d'ethique incontestablement elevees, le candidat ideal possedera les caracteristiquessuivantes:
- Faire partie d'un environnement en evolution rapide en tant que membre d'une equipe de haut calibre.
- Connaitre la technologie, les outils et les applications utilises par le GroupeMaples.
- Relever et resoudre les problemes de maniere efficace et proactive et, si necessaire, collaborer avec les autres membres de l'equipe des technologies de l'information pour aller plus loin afin de trouver et de mettre en uvre des solutions complexes.
- Travailler de maniere autonome pour livrer les resultats du projet dans les delais et le budget impartis.
- 3 ans d'experience professionnelle dans le domaine des technologies de l'information.
- Une certificationMCP est souhaitable.
Avantagessociauxetrecompenses
Les relations professionnelles les plus durables sont les relations reciproques. Le GroupeMaplesaccorde la priorite a la sante et au bien-etre de ses employes. Selon votre lieu de residence, nous vous offrons une gamme d'avantages sociaux, notamment:
- uneprotection complete en matiere de sante (soins medicaux, soins dentaires et soins de la vue);
- desoffres de vacancescompetitives;
- desprogrammes d'aide a l'education et de perfectionnementprofessionnel;
- unregime de retraite oud'epargne;
- uneassurancevie;
- uneassurance voyage;
- unprogramme global de bien-etremental;
- desclubs sportifs et des activites sociales.
Vous pouvez en savoir plus sur le GroupeMaplessurnotre siteWeb d'entreprise. Decouvrez notre culture et notre equipe sur notrepage Carrieresou surLinkedIn.
Clause de non-responsabilite:tous les renseignements personnels recueillis au cours du processus de candidature seront utilises uniquement aux fins de recrutement. Veuillez consulter notre avis sur la protection de la vie privee des demandeurs d'emploi a l'adressemaples.com/privacy(en anglais seulement) pour en savoir plus sur la maniere dont nous gerons leurs renseignements personnels.
"Veuillez noter que la politique standard du Groupe Maples consiste a effectuer diverses verifications des antecedents de tous les candidats a qui une offre d'emploi conditionnelle est faite. A l'exception des postes bases en Republique d'Irlande, les verifications des antecedents comprendront une verification du casier judiciaire lorsqu'une offre d'emploi conditionnelle est faite. Si vous avez un casier judiciaire, cela ne signifie pas que votre offre d'emploi sera automatiquement retiree. Le Groupe Maples prendra toutes les decisions relatives aux offres d'emploi au cas par cas et tiendra compte d'un certain nombre de facteurs, tels que le poste auquel vous postulez et la nature et les circonstances de l'infraction passee. Vous aurez la possibilite de discuter avec nous avant qu'une decision ne soit prise. De plus amples details vous seront fournis au moment ou une offre d'emploi conditionnelle vous sera faite."
Employment Type: Full-Time