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Application Support Jobs in Quebec (NOW HIRING)

Societe Generale

Application Support

Montreal, QC · On-site

The team in Montreal is working on a major application for Societe Generale in order to provide functional and technical support to our Business partners from Front Office and Risk department. What ...

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Application Support information

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Quebec? The most popular types of Application Support jobs in Quebec are:
What are popular job titles related to Application Support jobs in Quebec? For Application Support jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Quebec look for? The top searched job categories for Application Support jobs in Quebec are:
Application Support jobs near you
Infographic showing various Application Support job openings in Quebec as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution.

Application Support

Societe Generale

Montreal, QC • On-site

Full-time

Posted 23 days ago

Job description

About the position
The Global Banking Technology and Operations (GBTO) department is responsible for back-office systems development globally, which supports front-office trading activity in North America, Europe, and Asia. Our group provides regulatory reporting tools, calculation engines, and other applications necessary for successful post-trade reporting.
Our team (PRE/CEQ), Pricer Risk Engine / Calculator for Equities) is designing, deploying and supporting Global applications for Equity pricing chain. The current role is based in Montreal and the resource will join a team of 4 members. 
The team in Montreal is working on a major application for Societe Generale in order to provide functional and technical support to our Business partners from Front Office and Risk department.

What will be your day-to-day?
In this context, you will oversee the following missions:

  • You will monitor and take appropriate actions required to ensure CEQ global platform runs properly
  • You will ensure service continuity with Paris and Bangalore teams 
  • You will contribute in improving Business partners relationship, by proposition technical or functional solutions
  • You will ensure that the agile and continuous delivery methodology is followed
  • You will coordinate and carry out the phases in the different environments and present the test results to users
     

What does it take to get the job?

  • You have at least one experience in a financial institution as Software Engineer
  • You can read / update shell scripts and unix commands

  • You are comfortable managing multiple priorities, commitments and projects.

  • You are comfortable acting as the point of contact for Paris and Bangalore support teams
  • You have a strong desire to learn and contribute solutions and ideas to the team

The Functional and Technical Skills:

  • Knowledge in Investment Banking
  • Knowledge of SQL and ability to read and produce queries / stored procedures

The bonus skills:

  • Knowledge of US or international financial regulations
  • Experience with concepts and literature related to Financial products and pricing

LANGUAGE: 

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States. 

Due to US Federal Securities law that may apply to this position, candidates who will apply for this position may be required to submit to an enhanced background screening, including the collection of their fingerprints by a third-party vendor selected by the Financial Industry Regulatory Authority ("FINRA").

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