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Application Support Jobs in Quebec (NOW HIRING)

Sanimax

Application Support Manager

Montreal, QC · Hybrid

Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...

Jestais

We are seeking a Senior Application Support Analystto join our Customer Support team in Montreal. Position Summary The Senior Application Support Analystis an experienced member of the Customer ...

Onepoint

Production Support Analyst

Montreal, QC · On-site

If so, we want you to join our team as an Application Production Support Analyst! This is a central and dynamic role, as you will provide technical and functional support for applications used by ...

Wepoint

Production Support Analyst

Montreal, QC

If so, we want you to join our team as an Application Production Support Analyst! This is a central and dynamic role, as you will provide technical and functional support for applications used by ...

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Application Support information

See Quebec salary details

$10

$37

$66

How much do application support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for application support in Quebec is $37.01, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $43.51 per hour, depending on experience, location, and employer.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What is the role of application support?

Application support involves assisting users with software applications, troubleshooting issues, and ensuring systems run smoothly. Support specialists often use diagnostic tools, communicate with users, and document problems to facilitate timely resolutions.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Quebec? The most popular types of Application Support jobs in Quebec are:
What job categories do people searching Application Support jobs in Quebec look for? The top searched job categories for Application Support jobs in Quebec are:
Application Support jobs near you
Infographic showing various Application Support job openings in Quebec as of May 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $76,973 per year, or $37 per hour.

Application Support Manager

Sanimax

Montreal, QC • Hybrid

Full-time

Medical, Dental, Life, Retirement

Posted 4 days ago

Job description

Your professional transformation starts here

Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?

This job is for you!

Manager, Application Support

As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a skilled support team, act as the primary escalation point, and serve as the link between business needs, IT operations, and external vendors.

This role is ideal for an experienced IT professional looking to combine technical leadership, operational excellence, and team management.

Our benefits:

  • Competitive salary and annual bonus

  • Comprehensive group insurance plan (dental, medical, life, disability, etc.)

  • Hybrid position with flexible hours following the training period

  • Access to telemedicine and Employee Assistance Program (EAP)

  • Retirement plan with employer contribution

  • Reimbursement for gym memberships and physical activities

  • Professional development and career advancement opportunities within the company

  • On-site gym

Responsibilities

Leadership and Team Management (40%)

  • Participate in capacity planning, workload prioritisation, and optimisation of internal and external support resources

  • Lead, coach, and develop the application support team to ensure high performance and strong engagement

  • Ensure consistent application of support, release, and escalation processes within the team

  • Foster team autonomy through clear roles, proper documentation, and structured knowledge transfer

  • Align support, stability, and improvement priorities with business objectives and IT/product roadmaps

Application Support Operations (30%)

  • Own the availability, stability, and overall quality of application support services

  • Oversee daily support operations and act as the escalation point for critical and high-priority incidents

  • Manage releases (RIM) from a support readiness perspective

  • Escalate major incidents to vendors and ensure resolution within agreed Service Level Agreements (SLAs)

  • Provide structured feedback to vendors regarding incidents, root causes, and service quality

Improvement, Governance and Continuous Improvement (30%)

  • Act as a key interface between business stakeholders, IT teams, and vendors for application support, improvements, and operational priorities

  • Maintain and oversee change request (CR) logs

  • Track, analyse, and report on support and CR performance metrics to support data-driven decision-making

  • Translate operational issues and release feedback into continuous improvement initiatives

  • Support planning and readiness activities for releases with partner teams

  • Own application documentation and knowledge management frameworks

  • Identify operational risks, ensure compliance with IT and audit standards, and support business continuity and disaster recovery planning (BCP/DRP)

Give meaning to your career and help us make a difference: become a transformation champion!

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Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.

At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer

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