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Application Support Manager Jobs in Quebec (NOW HIRING)

Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...

Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...

Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...

Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...

... manager who values expertise, collaboration and accountability. The team stands out for the strength of its solutions, the quality of its application support and its commitment to operational ...

... manager who values expertise, collaboration and accountability. The team stands out for the strength of its solutions, the quality of its application support and its commitment to operational ...

... manager who values expertise, collaboration and accountability. The team stands out for the strength of its solutions, the quality of its application support and its commitment to operational ...

Key Responsibilities Operations and Support Management Oversee the full lifecycle of ERP application support tickets, from intake through delivery and quality assurance. Ensure timely resolution and ...

Key Responsibilities Operations and Support Management Oversee the full lifecycle of ERP application support tickets, from intake through delivery and quality assurance. Ensure timely resolution and ...

Key Responsibilities Operations and Support Management Oversee the full lifecycle of ERP application support tickets, from intake through delivery and quality assurance. Ensure timely resolution and ...

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Application Support Manager information

See Quebec salary details

$65.5K

$126K

$164.5K

How much do application support manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for application support manager in Quebec is $126,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $146,000.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the most commonly searched types of Application Support jobs in Quebec? The most popular types of Application Support jobs in Quebec are:

Application Support Manager

Sanimax

Montreal, QC • Hybrid

Full-time

Medical, Dental, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?

This job is for you! Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company’s critical applications. You lead a skilled support team, act as the primary escalation point, and serve as the link between business needs, IT operations, and external vendors.

This role is ideal for an experienced IT professional looking to combine technical leadership, operational excellence, and team management. Our benefits: Competitive salary and annual bonus Comprehensive group insurance plan (dental, medical, life, disability, etc.) Hybrid position with flexible hours following the training period Access to telemedicine and Employee Assistance Program (EAP) Retirement plan with employer contribution Reimbursement for gym memberships and physical activities Professional development and career advancement opportunities within the company On-site gym Responsibilities Leadership and Team Management (40%) Participate in capacity planning, workload prioritisation, and optimisation of internal and external support resources Lead, coach, and develop the application support team to ensure high performance and strong engagement Ensure consistent application of support, release, and escalation processes within the team Foster team autonomy through clear roles, proper documentation, and structured knowledge transfer Align support, stability, and improvement priorities with business objectives and IT/product roadmaps Application Support Operations (30%) Own the availability, stability, and overall quality of application support services Oversee daily support operations and act as the escalation point for critical and high-priority incidents Manage releases (RIM) from a support readiness perspective Escalate major incidents to vendors and ensure resolution within agreed Service Level Agreements (SLAs) Provide structured feedback to vendors regarding incidents, root causes, and service quality Improvement, Governance and Continuous Improvement (30%) Act as a key interface between business stakeholders, IT teams, and vendors for application support, improvements, and operational priorities Maintain and oversee change request (CR) logs Track, analyse, and report on support and CR performance metrics to support data-driven decision-making Translate operational issues and release feedback into continuous improvement initiatives Support planning and readiness activities for releases with partner teams Own application documentation and knowledge management frameworks Identify operational risks, ensure compliance with IT and audit standards, and support business continuity and disaster recovery planning (BCP/DRP) Give meaning to your career and help us make a difference: become a transformation champion! Follow us on LinkedIn Thank you for your interest in joining our team.

Please note that we will only contact those whose applications are being considered. At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer