Application Support Manager
Montreal, QC · Hybrid
Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...
Montreal, QC · Hybrid
Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...
Montreal, QC · Hybrid
Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...
Montreal, QC · Hybrid
Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...
Montreal, QC · Hybrid
Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...
Montreal, QC · Hybrid
Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...
Montreal, QC · Hybrid
Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...
Montreal, QC · Hybrid
Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...
Montreal, QC · Hybrid
Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...
Montreal, QC · Hybrid
Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...
Montreal, QC · Hybrid
Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company's critical applications. You lead a ...
Crisis Management with communication to end-user and senior management * Provide functional and ... of support run book. * Communicate with users regarding application outages and upcoming events ...
Crisis Management with communication to end-user and senior management * Provide functional and ... of support run book. * Communicate with users regarding application outages and upcoming events ...
Montreal, QC · On-site
Secrets management (Vault, Azure Key Vault) | Sonarcube | RBAC, least-privilege principles OS ... an application support, Technology support or in a Service Delivery role particularly in the ...
Montreal, QC · On-site
Secrets management (Vault, Azure Key Vault) | Sonarcube | RBAC, least-privilege principles OS ... an application support, Technology support or in a Service Delivery role particularly in the ...
Role: Senior Application Support Analyst Type: Fulltime, Perm Location: Downtown Montreal, QC ... management processes * Provide Level 1 and Level 2 support * Collaborate with the RT Chapter to ...
Quick apply
Role: Senior Application Support Analyst Type: Fulltime, Perm Location: Downtown Montreal, QC ... management processes * Provide Level 1 and Level 2 support * Collaborate with the RT Chapter to ...
Includes project management abilities. * Displays a keen interest in financial trading support ... application support and software implementation.
Includes project management abilities. * Displays a keen interest in financial trading support ... application support and software implementation.
Provide leadership and coaching to team leads managing squads engaged in application support, project implementations and small improvements delivery. * Ensure effective coordination between squads ...
Provide leadership and coaching to team leads managing squads engaged in application support, project implementations and small improvements delivery. * Ensure effective coordination between squads ...
Provide leadership and coaching to team leads managing squads engaged in application support, project implementations and small improvements delivery. * Ensure effective coordination between squads ...
Provide leadership and coaching to team leads managing squads engaged in application support, project implementations and small improvements delivery. * Ensure effective coordination between squads ...
Provide leadership and coaching to team leads managing squads engaged in application support, project implementations and small improvements delivery. * Ensure effective coordination between squads ...
Provide leadership and coaching to team leads managing squads engaged in application support, project implementations and small improvements delivery. * Ensure effective coordination between squads ...
Provide leadership and coaching to team leads managing squads engaged in application support, project implementations and small improvements delivery. Ensure effective coordination between squads ...
Provide leadership and coaching to team leads managing squads engaged in application support, project implementations and small improvements delivery. Ensure effective coordination between squads ...
Montreal, QC · Hybrid
... manager who values expertise, collaboration and accountability. The team stands out for the strength of its solutions, the quality of its application support and its commitment to operational ...
Montreal, QC · Hybrid
... manager who values expertise, collaboration and accountability. The team stands out for the strength of its solutions, the quality of its application support and its commitment to operational ...
Montreal, QC · Hybrid
... manager who values expertise, collaboration and accountability. The team stands out for the strength of its solutions, the quality of its application support and its commitment to operational ...
Montreal, QC · Hybrid
... manager who values expertise, collaboration and accountability. The team stands out for the strength of its solutions, the quality of its application support and its commitment to operational ...
Montreal, QC · Hybrid
... manager who values expertise, collaboration and accountability. The team stands out for the strength of its solutions, the quality of its application support and its commitment to operational ...
Montreal, QC · Hybrid
... manager who values expertise, collaboration and accountability. The team stands out for the strength of its solutions, the quality of its application support and its commitment to operational ...
Kuujjuaq, QC · On-site
... managers on updating and refining the internal subsidiary governance policy; * Coordinate the ... Makivvik.ca/jobs or send your resume/application to: HR@makivvik.ca
Quick apply
Kuujjuaq, QC · On-site
... managers on updating and refining the internal subsidiary governance policy; * Coordinate the ... Makivvik.ca/jobs or send your resume/application to: HR@makivvik.ca
Key Responsibilities Operations and Support Management Oversee the full lifecycle of ERP application support tickets, from intake through delivery and quality assurance. Ensure timely resolution and ...
Key Responsibilities Operations and Support Management Oversee the full lifecycle of ERP application support tickets, from intake through delivery and quality assurance. Ensure timely resolution and ...
Key Responsibilities Operations and Support Management Oversee the full lifecycle of ERP application support tickets, from intake through delivery and quality assurance. Ensure timely resolution and ...
Key Responsibilities Operations and Support Management Oversee the full lifecycle of ERP application support tickets, from intake through delivery and quality assurance. Ensure timely resolution and ...
Key Responsibilities Operations and Support Management Oversee the full lifecycle of ERP application support tickets, from intake through delivery and quality assurance. Ensure timely resolution and ...
Key Responsibilities Operations and Support Management Oversee the full lifecycle of ERP application support tickets, from intake through delivery and quality assurance. Ensure timely resolution and ...
$65.5K - $74.5K
5% of jobs
$74.5K - $83.5K
7% of jobs
$83.5K - $92.5K
2% of jobs
$92.5K - $101.5K
1% of jobs
$101.5K - $110.5K
5% of jobs
$116.1K is the 25th percentile. Wages below this are outliers.
$110.5K - $119.5K
6% of jobs
The median wage is $126.9K / yr.
$119.5K - $128.5K
27% of jobs
$128.5K - $137.5K
13% of jobs
$142.9K is the 75th percentile. Wages above this are outliers.
$137.5K - $146.5K
13% of jobs
$146.5K - $155.5K
14% of jobs
$155.5K - $164.5K
6% of jobs
$65.5K
$126K
$164.5K
| Aspect | Application Support Manager | Application Support Specialist |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, and ensures service quality | Provides technical support, troubleshoots issues, and assists users |
| Required Skills | Leadership, communication, technical knowledge | Technical troubleshooting, customer service skills |
| Certifications | ITIL, relevant technical certifications | ITIL, basic technical certifications |
| Work Environment | Management, team coordination, client interaction | Help desk, technical support, user interaction |
The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.
Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.
Full-time
Medical, Dental, Life, Retirement
This job post has expired 1 day ago. Applications are no longer accepted.
This job is for you! Manager, Application Support As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company’s critical applications. You lead a skilled support team, act as the primary escalation point, and serve as the link between business needs, IT operations, and external vendors.
This role is ideal for an experienced IT professional looking to combine technical leadership, operational excellence, and team management. Our benefits: Competitive salary and annual bonus Comprehensive group insurance plan (dental, medical, life, disability, etc.) Hybrid position with flexible hours following the training period Access to telemedicine and Employee Assistance Program (EAP) Retirement plan with employer contribution Reimbursement for gym memberships and physical activities Professional development and career advancement opportunities within the company On-site gym Responsibilities Leadership and Team Management (40%) Participate in capacity planning, workload prioritisation, and optimisation of internal and external support resources Lead, coach, and develop the application support team to ensure high performance and strong engagement Ensure consistent application of support, release, and escalation processes within the team Foster team autonomy through clear roles, proper documentation, and structured knowledge transfer Align support, stability, and improvement priorities with business objectives and IT/product roadmaps Application Support Operations (30%) Own the availability, stability, and overall quality of application support services Oversee daily support operations and act as the escalation point for critical and high-priority incidents Manage releases (RIM) from a support readiness perspective Escalate major incidents to vendors and ensure resolution within agreed Service Level Agreements (SLAs) Provide structured feedback to vendors regarding incidents, root causes, and service quality Improvement, Governance and Continuous Improvement (30%) Act as a key interface between business stakeholders, IT teams, and vendors for application support, improvements, and operational priorities Maintain and oversee change request (CR) logs Track, analyse, and report on support and CR performance metrics to support data-driven decision-making Translate operational issues and release feedback into continuous improvement initiatives Support planning and readiness activities for releases with partner teams Own application documentation and knowledge management frameworks Identify operational risks, ensure compliance with IT and audit standards, and support business continuity and disaster recovery planning (BCP/DRP) Give meaning to your career and help us make a difference: become a transformation champion! Follow us on LinkedIn Thank you for your interest in joining our team.
Please note that we will only contact those whose applications are being considered. At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer