Application Support Manager Jobs in Quebec (NOW HIRING)

Reporting to the I&T CoE Product Management Team Lead, the Capital Functional Analyst is responsible for supporting, configuring, and optimizing Siemens Capital to meet BRP's electrical engineering needs.

This role focuses on the functional aspects of the platform, acting as a key point of contact for users, troubleshooting issues, and ensuring smooth day-to-day operations. The analyst will work closely with business stakeholders, key users, and system administrators to improve processes, support users, and ensure solution stability.

The position requires strong analytical and problem-solving skills, along with a good understanding of electrical design processes and PLM/ALM ecosystems.

YOU'LL HAVE THE OPPORTUNITY TO:

• Act as the primary functional point of contact for Siemens Capital users.

• Provide day-to-day application support, including issue analysis, troubleshooting, and resolution.

• Investigate application logs and system behaviors to diagnose and resolve issues in collaboration with technical teams.

• Monitor and manage support tickets, ensuring prioritization and adherence to SLAs.

• Support and coordinate User Acceptance Testing (UAT) activities, including test planning, execution, and validation.

• Collaborate with business teams to gather requirements and translate them into functional solutions.

• Work closely with system administrators to support configuration, deployment, and environment stability.

• Develop and maintain user documentation, procedures, and training materials.

• Deliver training sessions and workshops to key users and stakeholders.

• Contribute to the continuous improvement of Capital processes, governance, and tool usage.
  

YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• Experience with Siemens Capital (or similar electrical design / harness engineering tools).

• Strong troubleshooting and analytical skills, with the ability to investigate issues using logs and system data.

• Experience supporting enterprise applications in a functional analyst or similar role.

• Familiarity with electrical/electronic system design processes is an asset.

• Understanding of UAT processes, test case creation, and validation cycles.

• Knowledge of PLM/ALM systems such as Teamcenter or Polarion is a strong asset.

• Ability to document processes, write clear procedures, and train users.

• Bilingual (French and English) is mandatory.

• Bachelor's degree in computer science, Information Systems, engineering, or a related field (preferred).

• 3+ years of experience in a functional analyst, application support, or similar role.

• Experience with enterprise systems, ideally within engineering or manufacturing environments.
  

DESIRED SKILLS AND ABILITIES:

• Go getter attitude with excellent interpersonal and influencing skills

• Strong communication abilities both written and verbal

• Team player demonstrating enthusiasm and initiative

• Business savvy to anticipate and exceed expectations

• Forward thinker seeking continuous improvement opportunities

• Commitment to high standards of quality and ethics

ADDITIONAL REQUIREMENTS:

• Able to communicate effectively in English and French.

• Willing to work after core business hours and on weekends (rarely).
  

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let's start with a strong foundation - You want it, we have it:

• Annual bonus based on the company's financial results

• Generous paid time away

• Pension plan

• Collective saving opportunities

• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule

• A summer schedule that varies by department and location

• Holiday season shutdown

• Educational resources

• Discount on BRP products

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination: It's about the journey.

#LI-Hybrid #LI-EF1