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Application Support Manager Jobs in Quebec (NOW HIRING)

Wepoint

Production Support Analyst

Montreal, QC

If so, we want you to join our team as an Application Production Support Analyst! This is a central ... During the day, you will manage the user ticket log using Unity; * You will use your problem ...

Onepoint

Production Support Analyst

Montreal, QC · On-site

If so, we want you to join our team as an Application Production Support Analyst! This is a central ... During the day, you will manage the user ticket log using Unity; * You will use your problem ...

Rouse Properties

Systems Analyst, ERP

Gatineau, QC

About the Role Reporting to the Manger, Financial Applications Brookfield Renewable is seeking an ... Provide ERP application support for financial business applications, including incidents, service ...

Rouse Properties

Systems Analyst, ERP

Gatineau, QC

About the Role Reporting to the Manger, Financial Applications Brookfield Renewable is seeking an ... Provide ERP application support for financial business applications, including incidents, service ...

BRP

Functional Analyst SAP eWM

Montreal, QC

Develop and provide standards and best practices to the PMO and support teams for project delivery and application maintenance. * Participate in relevant implementations and continuous improvement ...

BRP

Functional Analyst SAP eWM

Montreal, QC

Develop and provide standards and best practices to the PMO and support teams for project delivery and application maintenance. * Participate in relevant implementations and continuous improvement ...

BRP

Functional Analyst SAP eWM

Montreal, QC

Develop and provide standards and best practices to the PMO and support teams for project delivery and application maintenance. * Participate in relevant implementations and continuous improvement ...

Kitco Metals Inc.

IT Project Manager

Montreal, QC · On-site

Coordinate cross-functional teams including engineering, infrastructure, application support, business stakeholders, and external vendors. * Manage relationships with technology vendors, consultants ...

BRP

Functional Analyst SAP eWM

Montreal, QC

Support the business and PMO in demand management and project prioritization. Participate in the elaboration of projects/implementations and continuous improvement initiatives. Work with Application ...

BRP

SAP OTC Analyst

Montreal, QC

Work closely with AMS teams and external partners to support application maintenance and ... Perform an active role in the internal and external brainstorming and management meetings to bring ...

BRP

Investigate application logs and system behaviors to diagnose and resolve issues in collaboration with technical teams. Monitor and manage support tickets, ensuring prioritization and adherence to ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Quebec

Application Support Manager information

See Quebec salary details

$65.5K

$126K

$164.5K

How much do application support manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for application support manager in Quebec is $126,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $146,000.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Quebec? The most popular types of Application Support jobs in Quebec are:
Application Support Manager jobs near you

Production Support Analyst

Wepoint

Montreal, QC

Full-time

PTO

Posted 13 days ago

Job description

Company Description

Wepoint is the architect of major transformations for businesses and public sector organizations.

We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.

In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region.

What We Are Looking For

COURAGE - AUTHENTICITY - OPENNESS - COMMITMENT - ELEGANCE

Do these words resonate with you? They are our company values.

At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve.

At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients - this is what we expect from our future colleagues.

Do you thrive in fast-paced environments and enjoy the challenge of solving complex production issues? If so, we want you to join our team as an Application Production Support Analyst!

This is a central and dynamic role, as you will provide technical and functional support for applications used by brokerage and risk analysts based in New York. Excellent communication and social skills and knowledge of ITIL best practices are essential, as you will be responsible for supporting and maintaining our applications.

Responsibilities

  • You will be part of an IT team (Development and Support) in a brokerage office;

  • You will work closely with the development team to provide the best services to our brokers and help prevent or repair major incidents in production;

  • Morning check to ensure that production is stable before the financial markets open;

  • During the day, you will manage the user ticket log using Unity;

  • You will use your problem-solving skills to troubleshoot applications.

  • You will be willing to learn key production support practices and acquire financial expertise from experienced professionals.

  • You will perform evening checks to ensure that production is stable before the Asian markets open.

  • You will have the opportunity to improve your technological expertise by spending time on automation using Elasticsearch/Kibana, Scripting, Bots, Autosys, etc.

Skills and requirements:

  • Bachelor's degree in computer science, engineering, or equivalent professional experience;
  • Minimum of three years of experience as an application support analyst;
  • Strong Linux administration skills;
  • Experience with SQL and Python;
  • Experience with ITIL methodology;
  • Strong problem-solving skills and attention to detail;
  • Good communication and collaboration skills;
  • Industry-related certification is an asset;


Excellent communication skills in English, as the position requires communicating with clients outside Quebec.

Only candidates legally authorized to work for any employer in Canada will be considered.

Wepoint Benefits

  • Minimum of 3 weeks of vacation starting from the first year;

  • Comprehensive group insurance with a generous employer contribution;

  • Employer contribution to a group RRSP;

  • Full remote work flexibility: Hybrid, Remote, or On-site;

  • A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;

  • Annual IT equipment budget;

  • A balanced work environment with flexible working hours;

  • Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;

  • An international community of experts ready to share their knowledge;

  • A company culture focused on individuals' needs and their belonging to a strong community.

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