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Application Support Manager Jobs in Worcester, MA

IMI Norgren

Product Manager, Liquid Handling

Palmer, MA · On-site

$120 - $140/hr

Application Support: Provide technical and application support to customers and internal teams on ... Lifecycle and Portfolio Management: Manage the full product lifecycle - pricing, margin ...

New

IMI

Product Manager, Mass Spectrometry

Palmer, MA · On-site

$160 - $180/hr

Application Support: Provide technical and application support to customers on the selection ... Lifecycle and Portfolio Management: Manage the full product lifecycle - pricing, margin ...

New

BIRDSVUE LLC

Senior Corvision Developer

Dunstable, MA · Remote

$65/hr

Database & Application Support * Support systems utilizing RDB (OpenVMS), Oracle SQL, and legacy ... Ability to manage complex production workloads with high reliability and low tolerance for downtime.

BIRDSVUE LLC

Senior Corvision Developer

Dunstable, MA · Remote

$65/hr

Database & Application Support * Support systems utilizing RDB (OpenVMS), Oracle SQL, and legacy ... Ability to manage complex production workloads with high reliability and low tolerance for downtime.

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Worcester, MA

Application Support Manager information

See Worcester, MA salary details

$60.9K

$106.8K

$165.1K

How much do application support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for application support manager in Worcester, MA is $106,782.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,800.00 and $126,700.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Worcester, MA?

The most popular types of Application Support jobs in Worcester, MA are:

What job categories do people searching Application Support Manager jobs in Worcester, MA look for?

The top searched job categories for Application Support Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Application Support Manager jobs?

Cities near Worcester, MA with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $106,782 per year, or $51.3 per hour.

Application Engineer-Advanced Milling Specialist

CivicMinds, Inc.

Sudbury, MA • On-site

Full-time

Re-posted 28 days ago

Job description

Job Title: Application Engineer - Advanced Milling Specialist
Location: Charlotte, NC/Chicago,IL/Detroit,MI
Position Overview
The Application Engineer, Advanced Milling Specialist supports sales growth and customer success across North America by providing advanced CNC milling expertise, application support, customer training, and machine demonstrations. This role partners closely with Sales, Product Management, OEMs, and customers to deliver competitive machining solutions and successful installations.
Key Responsibilities
  • Provide technical and consultative support to sales teams throughout the sales and post-installation process.
  • Develop application-specific solutions in collaboration with sales, product managers, OEMs, and tooling/workholding partners.
  • Create and deliver machine demonstrations, sample parts, and technical sales materials.
  • Lead advanced machining training for customers and internal application engineers.
  • Support service teams and customers by troubleshooting complex applications issues.
  • Represent Methods at trade shows, industry events, and technical forums.
  • Build strong customer relationships to support retention and future growth.

Qualifications
  • Associate's or Bachelor's degree in Machining, Toolmaking, Manufacturing Engineering, or equivalent experience.
  • 5+ years of advanced CNC programming and machining experience, including 5-axis machining.
  • Strong CAD/CAM skills; advanced knowledge of GD&T, inspection tools, and machining processes.
  • Advanced experience with Fanuc controls.
  • Excellent communication, presentation, and organizational skills.
  • Ability to work independently in a fast-paced environment.
  • Proficiency in Microsoft Office.

Travel
  • Approximately 50-75% North American travel, with occasional international travel as required. A valid driver's license and passport is required, with no restrictions on entering Canada, Mexico or Japan.

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