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Application Support Manager Jobs in Wellesley, MA

Scadea

Application Support Manager

Boston, MA · On-site

Application Support Manager Location: Boston, MA - 3 days a week onsite Length: 12 months Position Summary We are seeking a Boston-based Manager to lead a global application-support service across ...

KG Tiger

Application Support Engineer

Natick, MA · On-site

The position consists of two central components - Application support and collaborative project ... management skills and stron academic record * M.S. or Ph.D. in Computer Science * Strong ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Wellesley, MA

Application Support Manager information

See Wellesley, MA salary details

$66.9K

$117.4K

$181.5K

How much do application support manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for application support manager in Wellesley, MA is $117,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,200.00 and $139,300.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
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The top searched job categories for Application Support Manager jobs in Wellesley, MA are:

What cities near Wellesley, MA are hiring for Application Support Manager jobs?

Cities near Wellesley, MA with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Wellesley, MA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $117,384 per year, or $56.4 per hour.

Application Support Manager

Scadea

Boston, MA • On-site

Contractor

Posted 6 days ago

Job description

Job Title: Application Support Manager
Location: Boston, MA - 3 days a week onsite
Length: 12 months
 
Position Summary
We are seeking a Boston-based Manager to lead a global application-support service across teams in Boston, Mexico, and India. This player-coach role combines service delivery, operational leadership, stakeholder communication, and continuous improvement.
The ideal candidate has experience leading complex managed-support services and coordinating technical teams, client stakeholders, vendors, and other resolver groups.
Key Responsibilities
• Serve as the primary operational contact for client stakeholders.
• Coordinate service delivery across Boston, Mexico, and India.
• Lead service reviews, governance meetings, escalations, and major-incident coordination.
• Monitor SLAs, KPIs, ticket trends, risks, dependencies, and corrective actions.
• Lead transition, knowledge-transfer, and operational-readiness activities.
• Coordinate priorities across Smart Ops Level 1 and domain-aligned Level 2 teams.
• Improve service processes, documentation, handoffs, and recurring-incident prevention.
• Guide staffing, capacity, coverage, and knowledge-continuity planning.
• Drive continuous improvement through monitoring, automation, shift-left, and AI-enabled support.
• Communicate service performance, risks, and recommendations to delivery and client leadership.
Required Qualifications
• 10+ years in application support, production operations, technology delivery, or managed services.
• Experience leading client-facing, globally distributed support teams.
• Strong knowledge of incident, problem, change, knowledge, and service-level management.
• Experience with major incidents, governance, performance reporting, and continuous improvement.
• Strong operational judgment, stakeholder management, and executive communication skills.
• Working knowledge of modern applications, data platforms, APIs, integrations, cloud services, and observability.
Nice to Have
• Asset-management or financial-services experience.
• Experience leading support consolidation or managed-service transitions.
• Familiarity with ServiceNow, ITIL, SRE, and 24x7 operations.
• Experience with AI-assisted support, automated runbooks, or self-healing capabilities.