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Director Application Support Jobs in Worcester, MA

Garlock Flexibles

Director, IT Applications

Gardner, MA · On-site

$165K - $185K/yr

Partner with data and analytics teams to ensure ERP and application data quality supports ... director-level role. * Deep hands-on expertise with ePS Radius Packaging Suite ERP, including ...

ETS-Lindgren GmbH

Product Support Engineer

Marlborough, MA · On-site

$96 - $117/hr

This role will be based in our Marlborough, MA office and would be reporting to the CS Manager or Director. ESSENTIAL JOB FUNCTIONS * Provide technical and application support on Doble products both ...

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Putnam Public Schools

Athletic Trainer

Putnam, CT · On-site

$40 - $50/hr

... support. This position operates in accordance with Connecticut law, professional standards, CIAC ... Director APPLICATION CLOSING DATE: Open until filled; applications reviewed as received. Equal ...

IMI Norgren

Product Manager, Liquid Handling

Palmer, MA · On-site

$120 - $140/hr

Application Support: Provide technical and application support to customers and internal teams on ... Ability to influence and align cross-functional teams without direct authority * Data-driven ...

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All JobsApplication Support JobsDirector Application Support JobsDirector Application Support Jobs in Worcester, MA

Director Application Support information

See Worcester, MA salary details

$30.9K

$160.8K

$205.6K

How much do director application support jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director application support in Worcester, MA is $160,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,800.00 and $204,600.00 per year, depending on experience, location, and employer.

What does a director of application support do?

A Director of Application Support oversees the teams and processes responsible for maintaining, troubleshooting, and improving software applications within an organization. They ensure that applications run smoothly, address user issues efficiently, and implement best practices for support and upgrades. This role involves collaborating with IT, development, and business units to align application performance with organizational goals, as well as managing budgets, staffing, and vendor relationships related to application support.

What are some common challenges faced by a director of application support, and how can they be effectively managed?

A Director of Application Support often encounters challenges such as balancing resource allocation between urgent incident resolution and long-term system improvements, managing diverse stakeholder expectations, and ensuring the team stays updated with evolving technologies. Effective management involves fostering strong communication channels with business units and IT teams, implementing clear escalation protocols, and investing in ongoing training for team members. Building a proactive culture that emphasizes root cause analysis and continuous service improvement is also key to success in this role.

What are the key skills and qualifications needed to thrive as a director of application support, and why are they important?

To thrive as a Director of Application Support, you need strong leadership abilities, in-depth knowledge of application management, and a relevant degree in computer science or a related field. Familiarity with IT service management frameworks (such as ITIL), ticketing systems, and enterprise software platforms is typically required, along with certifications like ITIL or PMP. Exceptional communication, problem-solving, and stakeholder management skills help build effective teams and foster collaboration across departments. These skills ensure reliable application performance, timely issue resolution, and alignment of IT services with organizational goals.

What are the most commonly searched types of Application Support jobs in Worcester, MA?

The most popular types of Application Support jobs in Worcester, MA are:

What are popular job titles related to Director Application Support jobs in Worcester, MA?

For Director Application Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Director Application Support jobs in Worcester, MA look for?

The top searched job categories for Director Application Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Director Application Support jobs?

Cities near Worcester, MA with the most Director Application Support job openings:

Director Application Support jobs near you
Infographic showing various Director Application Support job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $160,838 per year, or $77.3 per hour.

Kronos WFM Application support engineer

Syntricate Technologies

Framingham, MA • On-site

Full-time

Re-posted 9 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Kronos WFM Application Support Engineer to provide technical support for various Kronos WFM products. The role involves implementing, upgrading, and maintaining the Kronos WFM applications while ensuring effective communication of technical information to diverse audiences.
Responsibilities:
• Bachelor's Degree in IT or equivalent work experience
• 3+ year's of IT experience implementing different Kronos WFM products (REQUIRED)
• 3+ year's of experience implementing Oracle Exadata Cloud Service / at Customer (REQUIRED)
• 2+ year's of experience using enterprise software development; Experience with Java (REQUIRED)
• Solid understanding about Oracle Database 12c/19c/21c
• Java software design and/or development
• 3+ of experience on Jboss/Oracle Weblogic server (REQUIRED)
• Functional and technical knowledge of Kronos WFM upgrades
• Hands-on experience in planning, testing, and executing upgrades and patches
• Communication skills - Must be able to effectively convey technical information to diverse audiences
• Good interpersonal skills - including the use of written, electronic, and oral communication
• Sound problem-solving, reasoning, analytical, aptitude, attention to detail skills
• Time-management skills, self-motivated and directed
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Ability to present ideas and solutions in user-friendly language/ Ability to explain technical concepts to inexperienced users
Qualifications:
Required:
• Bachelor's Degree in IT or equivalent work experience
• 3+ year's of IT experience implementing different Kronos WFM products (REQUIRED)
• 3+ year's of experience implementing Oracle Exadata Cloud Service / at Customer (REQUIRED)
• 2+ year's of experience using enterprise software development; Experience with Java (REQUIRED)
• 3+ of experience on Jboss/Oracle Weblogic server (REQUIRED)
Preferred:
• Solid understanding about Oracle Database 12c/19c/21c
• Java software design and/or development
• Functional and technical knowledge of Kronos WFM upgrades
• Hands-on experience in planning, testing, and executing upgrades and patches
• Communication skills - Must be able to effectively convey technical information to diverse audiences
• Good interpersonal skills - including the use of written, electronic, and oral communication
• Sound problem-solving, reasoning, analytical, aptitude, attention to detail skills
• Time-management skills, self-motivated and directed
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Ability to present ideas and solutions in user-friendly language/ Ability to explain technical concepts to inexperienced users
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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