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Application Support Manager Jobs in Lawrence, MA

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Application Support Manager information

See Lawrence, MA salary details

$64K

$112.3K

$173.6K

How much do application support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for application support manager in Lawrence, MA is $112,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,200.00 and $133,200.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What cities near Lawrence, MA are hiring for Application Support Manager jobs?

Cities near Lawrence, MA with the most Application Support Manager job openings:

Application Support Manager jobs near you

Application Support & Development Engineer

PB consulting

Middleton, MA

Full-time

Posted 20 days ago

Job description

We are seeking an experienced Application Support & Development Engineer to support and enhance enterprise applications used across Health Sciences, Translational Sciences, and Development. The ideal candidate will have strong experience in application support, database administration, Azure infrastructure, production support, and application onboarding. This role will work closely with infrastructure, security, architecture, and business teams to ensure applications are reliable, secure, and aligned with enterprise technology standards.

Key Responsibilities
  • Provide application maintenance, administration, and production support for scientific and enterprise applications.
  • Lead managed services oversight by coordinating vendor-delivered application support and operational services.
  • Install, configure, patch, upgrade, deploy, and validate applications and supporting databases.
  • Support Azure-based environments, including application servers, storage, networking, backups, file shares, and environment readiness.
  • Evaluate new application requests and enhancements by assessing architecture, infrastructure, security, IAM, database, integration, compliance, and operational requirements.
  • Prepare technical assessments, solution recommendations, and documentation for Technology Solution Board reviews.
  • Coordinate application onboarding with Enterprise Architecture, Infrastructure, Security, and Operations teams.
  • Troubleshoot production issues, manage incident resolution, and coordinate responses for critical (P1) support incidents.
  • Collaborate with IAM teams to implement automated user provisioning and de-provisioning where applicable.
  • Develop and maintain operational documentation, runbooks, support procedures, and knowledge articles.
  • Monitor vendor performance, SLA compliance, incident trends, and recommend continuous service improvements.
  • Communicate project status, risks, technical issues, and recommendations to business stakeholders and IT leadership.
Required Skills & Qualifications
  • 5+ years of experience in application support, application administration, or production support.
  • Hands-on experience with application installation, configuration, upgrades, patching, deployment, and troubleshooting.
  • Strong experience supporting Windows and/or Linux-based enterprise applications.
  • Experience with database administration and support (SQL Server, Oracle, PostgreSQL, or similar).
  • Working knowledge of Microsoft Azure, including Azure Portal, virtual machines, storage, networking, backups, and infrastructure services.
  • Experience reviewing and onboarding enterprise applications within corporate IT environments.
  • Understanding of enterprise architecture, security, IAM, infrastructure, and operational support processes.
  • Experience managing vendors and ensuring SLA compliance.
  • Strong problem-solving, documentation, and communication skills.
  • Ability to work in cross-functional teams supporting business-critical applications.
Preferred Qualifications
  • Experience supporting scientific, laboratory, bioinformatics, or pharmaceutical applications.
  • Knowledge of protein analysis, mass spectrometry, scientific data management, or translational sciences platforms.
  • Familiarity with ITIL processes, change management, and release management.
  • Experience with automation for application deployment or user provisioning.
  • Exposure to regulated environments such as life sciences or healthcare is preferred.

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