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Application Support Manager Jobs in Lawrence, MA

Genpact

Tech Lead - Application Support N 4C

Boston, MA · On-site

... Risk Management, Storytelling Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Application Support N Remote Type ...

Recorded Future

Application Support DevOps Engineer

Boston, MA · On-site

$129K - $193K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Lead the deployment, upgrade, and lifecycle management of a containerized workspace streaming ... application support role supporting production workloads. * Strong hands-on experience with ...

Recorded Future

Application Support DevOps Engineer

Boston, MA · Hybrid

$129K - $193K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Lead the deployment, upgrade, and lifecycle management of a containerized workspace streaming ... application support role supporting production workloads. * Strong hands-on experience with ...

Cambridge Savings Bank

Application Administrator

Waltham, MA · On-site

$83K - $111K/yr

  • Medical

  • Retirement

Key Result Areas : • Support application lifecycle activities, including upgrades, patches, and migrations, ensuring changes are properly tested and validated • Manage and resolve application ...

Gator Bio

Field Application Scientist

Boston, MA · On-site +1

$100K - $130K/yr

Providing advanced high-level technical application support and presentations at customer sites ... Reporting on competitor's products and feedback information to the Sales and Product Management ...

Gator Bio

Field Application Scientist

Boston, MA · Remote

$100K - $130K/yr

Providing advanced high-level technical application support and presentations at customer sites ... Reporting on competitor's products and feedback information to the Sales and Product Management ...

Gator Bio

Field Application Scientist

Boston, MA · On-site

$100K - $130K/yr

Providing advanced high-level technical application support and presentations at customer sites ... Reporting on competitor's products and feedback information to the Sales and Product Management ...

Kirkland & Ellis LLP.

Senior Application Engineer I

Boston, MA · On-site

$133K - $166K/yr

  • Medical

  • Retirement

  • PTO

... • Manage system upgrades, conversions, and enhancements in coordination with non IT business ... We also offer personal support and tailored learning and development opportunities all designed to ...

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Showing results 21-40

All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Lawrence, MA

Application Support Manager information

See Lawrence, MA salary details

$64K

$112.3K

$173.6K

How much do application support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for application support manager in Lawrence, MA is $112,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,200.00 and $133,200.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What cities near Lawrence, MA are hiring for Application Support Manager jobs? Cities near Lawrence, MA with the most Application Support Manager job openings:
Application Support Manager jobs near you

Tech Lead - Application Support N 4C

Genpact

Boston, MA • On-site

Full-time

Re-posted 5 days ago

Genpact rating

6.3

Company rating: 6.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

182nd of 223 rated it services

Job description

Tech Lead - Application Support N

Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Lead and mentor a team of application support specialists Provide technical expertise and guidance to troubleshoot and resolve complex application issues Collaborate with cross-functional teams to implement and maintain applications Develop and maintain support documentation and procedures for applications Monitor application performance and identify areas for improvement Coordinate with vendors for escalated support cases and issue resolution Conduct regular training sessions for team members to enhance their skills and knowledge Stay updated on industry trends and best practices in application support.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

AWS Certified DevOps Engineer - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation)

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support N

Remote Type -

Hybrid

Work Shift -

Day Job (United States of America)

The approximate annual base compensation range for this position is:

60,000 to 75,000 USD
"Los Angeles, California based candidates are not eligible for this role. Boston
area candidates are eligible for this role only."

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?
Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
Make an impact - Help global enterprises solve business challenges that matter
Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

What Genpact employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Genpact

Sourced by ZipRecruiter

Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.

Industry

It services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1997

Social media

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