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Application Support Manager Jobs in High Point, NC

Beacon

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Greensboro, NC · On-site

... project manager, IT professional, technical support specialist, or an Account Executive, with ... We will keep your application and resume on file, in case a position becomes available that matches ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in High Point, NC

Application Support Manager information

See High Point, NC salary details

$54.4K

$95.5K

$147.7K

How much do application support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for application support manager in High Point, NC is $95,477.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,800.00 and $113,300.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs

What cities near High Point, NC are hiring for Application Support Manager jobs?

Cities near High Point, NC with the most Application Support Manager job openings:

Application Support Manager jobs near you

Associate Director, Business Systems & Transformation

Raytheon Technologies

Winston Salem, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Date Posted:
2026-08-04
Country:
United States of America
Location:
US-NC-WINSTON SALEM-1455B1 ~ 1455 Fairchild Rd ~ BLDG 1
Position Role Type:
Unspecified
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Security Clearance Type:
Security Clearance Status:
Not Required
B/E Aerospace, Inc. d/b/a Collins Aerospace has an opening for an Associate Director, Business Systems & Transformation in Winston-Salem, NC.
Travel once a year to the United Kingdom.
Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.
What YOU will do
  • Mange the global interiors of the Enterprise Resource Planning (ERP) development and application support team of up to 26 resources including full-time employees and contractors covering onsite and offshore.
  • Manage the web application development and application support for legacy heritage B/E Aerospace, Inc.'s software application and is responsible for keeping track of the development and application support performed by the team, their everyday work, timesheets, and performance evaluation (full-time employees).
  • Mange multiple projects related to ERP and DSI development which includes and not limited to DSI enterprise printing platform upgrade, including DSI (inventory and pick-pack-ship processes) integration with SAP for all the heritage B/E Business units.
  • Manage the JD Edwards Enterprise One and JDE world development for project of consolidating all spares, repairs business across interiors into aftermarket organizing within JDE/E1.
  • Responsible for change management of all the ERP developments, web application development done by the team to be migrated to production.
  • Attend the weekly CAB meeting for any development work done by team that is to be migrated to production.
  • Provide weekly status reports of the teams' work to manager and senior leadership.
  • Manage SAP power and controls support team and the center of excellence (COE) team in digital technology department.
  • Has eleven direct reports including: 2 Manager, Business Systems & Transformation; 1 Manager, Software Development; 2 Principal Specialist, Bus Systems & Transformation; 1 Principal Specialist, Software Development; 2 Senior Analyst, Bus Systems & Transformation; 1 Senior Manager, Business Systems & Transformation; and 2 Senior Manager, Software Development.

Qualifications You Must Have
  • Must possess at least a bachelor's degree or its equivalent in Computer Science or a related field and 12 years of progressive experience as an ERP Leader or related software role. In the alternative, at least a master's degree or its equivalent in Computer Science or a related field and 10 years of experience as a ERP Leader or related software role would be acceptable.
  • Must possess at least 10 years of experience in Oracle JD Edwards Enterprise One Development tools i.e Form Design Aid, Report Design Aid, NER and C Business function, BI Publisher.
  • Must possess at least 5 years of experience in leading and architecting JD Edwards EnterpriseOne ERP projects and also conversion projects involving JD Edwards World and JD Edwards EnterpriseOne and developing JD Edwards EnterpriseOne published and consumer Business services using JDeveloper.
  • Must possess at least 4 years of experience in developing complex DSI programs that integrate with JDE World, JD Edwards EnterpriseOne and SAP (IM/WM module) for standardizing inventory processes in warehouse (including maintenance of DSI infrastructure including upgrades to DSI MEP 9.0.).
  • Must possess at least 3 years of project management (budgeting, forecasting, architecture and resource management) and global team leading experience up to 40+ members comprising of ERP, web applications, warehouse mobility and use of project management tools including Planview, JIRA.
  • Must possess at least 2 years of years of experience in developing customized scripts to automate repetitive tasks in MobiControl (SOTI) MDM to manage wireless handhelds.
  • Non-US Person - Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Learn More & Apply Now!
Digital Technology:
Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there's no better place to be right now than in digital. If you're an agile thinker who enjoys utilizing modern technology to make big improvements, then you're a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!
Onsite: Employees who are working in Onsite roles will work onsite. This
includes all production and maintenance employees, as they are essential to the
development of our products.
The salary range is $191,651.00 to $298,800.00 USD per year. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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