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Application Support Manager Jobs in Cary, NC (NOW HIRING)

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

... labor management, payroll, business intelligence, and more into one seamless experience. Our ... About the Role We are seeking an Application Support Engineer with strong SQL Server experience to ...

Danaher

Application Support Scientist

Durham, NC

... the Sr Manager, Application Support and is part of the North America Applications team located in Marlborough, MA or Golden, CO and will be an on-site role. In this role, you will have the ...

HedgeServ

Sr. Application Support Engineer

Raleigh, NC · Hybrid

Incident manager during critical production events, ensuring timely communication, documentation ... Support application running in an AWS cloud environment. * Monitor, troubleshoot, and resolve ...

Infojini Inc

PROJECT MANAGER

Raleigh, NC

Program Manager, Development Manager, Application Support Manager, Production Support Manager, Release Manager Expected Skills: Able to manage highly complex work efforts; may have advanced education ...

Spgi

Manager II, IT Service Operations

Raleigh, NC · Hybrid

The role is responsible for overseeing global 2nd line application support, cloud infrastructure ... Key Management Responsibilities * Lead and manage a global Service Management team across multiple ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Cary, NC

Application Support Manager information

See Cary, NC salary details

$57.1K

$100.1K

$154.8K

How much do application support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for application support manager in Cary, NC is $100,120.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $118,800.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Cary, NC?

The most popular types of Application Support jobs in Cary, NC are:

What cities near Cary, NC are hiring for Application Support Manager jobs?

Cities near Cary, NC with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Cary, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 17% Part Time, 5% Temporary, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $100,120 per year, or $48.1 per hour.

Application Support Manager

WIRB-Copernicus Group (WCG)

Cary, NC • On-site

Full-time

Re-posted 19 days ago

Job description

General Information
Organization: Velos LLC
Job Type: Full Time - Regular
Description and Requirements
EMPLOYER: WCG Clinical, Inc.
TITLE: Applications Support Manager
DUTIES: Responsible for web application design and development, as well as providing technical and application support, undertaking implementation and troubleshooting. Lead teams in the analysis of issues related to WCG's software applications, as well as troubleshooting reported issues in our software applications. Develop software applications, and develop customized modules of WCG's software applications; interact with the client as a technical liaison; provide investigation on reported issues and bugs to product development team; plan and schedule deployment processes to meet project timelines; and provide technical guidance related to WCG's software applications. Able to work 100% remotely. Must reside within continental U.S.
LOCATION: 5000 Centregreen Way, Suite 200, Cary, NC 27513
REQUIREMENTS:
Must have a Bachelor's degree (or foreign equivalent) in Information Technology or a related field, plus 5 years of progressively responsible software development experience including 3 years of experience in SDLC, web application design, development, implementation and troubleshooting using JAVA, PL/SQL, JSP, JBOSS, Apache and Oracle database in clinical research Applications. Able to work 100% remotely. Must reside within continental U.S.
#LI-DNI
WCG is proud to be an equal opportunity employer - Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law. WCG complies with the Vietnam Era Veterans' Readjustment Act and Section 503 of the Rehabilitation Act. We promote a "One WCG" culture where all are welcome, respected, valued, and empowered to make a difference every day to advance clinical research.

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