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Application Support Manager Jobs in Durham, NC (NOW HIRING)

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

... labor management, payroll, business intelligence, and more into one seamless experience. Our ... About the Role We are seeking an Application Support Engineer with strong SQL Server experience to ...

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

$85 - $115/hr

... labor management, payroll, business intelligence, and more into one seamless experience. Our ... About the Role We are seeking an Application Support Engineer with strong SQL Server experience to ...

Danaher

Application Support Scientist

Durham, NC · On-site

... the Sr Manager, Application Support and is part of the North America Applications team located in Marlborough, MA or Golden, CO and will be an on-site role. In this role, you will have the ...

HedgeServ

Sr. Application Support Engineer

Raleigh, NC · Hybrid

Incident manager during critical production events, ensuring timely communication, documentation ... Support application running in an AWS cloud environment. * Monitor, troubleshoot, and resolve ...

Infojini Inc

PROJECT MANAGER

Raleigh, NC

Program Manager, Development Manager, Application Support Manager, Production Support Manager, Release Manager Expected Skills: Able to manage highly complex work efforts; may have advanced education ...

UL Solutions

Sales Support Manager

Raleigh, NC

$118K - $150K/yr

* Manages the coordination of activities of a section or department with responsibility for meeting ... The application deadline for this position is 2/27/2027. #LI-JK3

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Durham, NC

Application Support Manager information

See Durham, NC salary details

$58K

$101.8K

$157.4K

How much do application support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for application support manager in Durham, NC is $101,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $120,800.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Durham, NC?

The most popular types of Application Support jobs in Durham, NC are:

What job categories do people searching Application Support Manager jobs in Durham, NC look for?

The top searched job categories for Application Support Manager jobs in Durham, NC are:

What cities near Durham, NC are hiring for Application Support Manager jobs?

Cities near Durham, NC with the most Application Support Manager job openings:

Application Support Manager jobs near you

Application Support Engineer

Inn-Flow

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Provide Level 3 application support for enterprise systems

  • Lead investigation and resolution of complex production issues

  • Analyze and optimize existing SQL queries, stored procedures, and indexes

Job description

A Little About Inn-Flow
At Inn-Flow, we're more than a hotel software company - we're a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences.
Inn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we're expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.
Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal's #2 Best Place to Work.
At Inn-Flow, you'll have the opportunity to do meaningful work, grow your career, and be part of a company that's shaping the future of hospitality technology.
About the Role
We are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced troubleshooting of production issues, analyzing and optimizing existing SQL objects, and ensuring system stability and performance. The position is primarily backend-focused, with occasional direct interaction with customers to support issue resolution.
Key Responsibilities
  • Provide Level 3 application support for enterprise systems
  • Lead investigation and resolution of complex production issues
  • Analyze and optimize existing SQL queries, stored procedures, and indexes
  • Perform controlled data validation and corrections in SQL Server
  • Diagnose issues across the full application stack - SQL Server, .NET, and React
  • Monitor application and database performance and drive root cause analysis
  • Partner with development teams on defect resolution and long-term fixes
  • Occasionally engage with customers to clarify issues and communicate resolutions
  • Document root causes, permanent fixes, and support procedures

Required Qualifications
  • 3+ years of experience in application or production support, including Level 3 responsibilities
  • Strong hands-on experience with Microsoft SQL Server
  • Advanced SQL troubleshooting and performance tuning skills
  • Experience reviewing execution plans and optimizing existing database objects
  • Exposure to .NET and React applications, with the ability to read code, trace stack traces/logs, and isolate issues.
  • Strong understanding of application architecture, data flows, and integrations
  • Proven ability to independently resolve complex technical issues
  • Strong analytical, communication, and problem-solving skills

Preferred
  • Experience supporting enterprise or SaaS applications
  • Familiarity with Azure environments
  • Experience with New Relic or similar application performance monitoring tools
  • Experience using AI-assisted development tools such as Cursor, Claude, or GitHub Copilot

Why You'll Love Working at Inn-Flow
We believe great work starts with taking great care of our people.
At Inn-Flow, you'll enjoy:
Benefits
• Health, dental, and vision insurance
• Short-Term Disability & Life Insurance
• 401(k) with a generous employer match
Time Off & Flexibility
• Flexible vacation and PTO
• Paid holidays plus a floating holiday
• Paid volunteer time
• Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)
Work Environment & Culture
• A beautiful, modern office in downtown Raleigh
• Employer-paid monthly parking
• Monthly team socials and regular celebrations
• Quarterly all-hands meetings
• A culture rooted in recognition, collaboration, and growth
• Smart, kind, and genuinely fun people who care about their work - and each other
Equal Opportunity Employer
Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.

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