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Application Support Manager Jobs in High Point, NC

Prolim Global

Application Support Engineer

Liberty, NC · On-site

Requirements Key/Primary Responsibilities Application Support & Incident Management Provide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA applications. Monitor manufacturing ...

iFlow Inc

Application Support Engineer

Liberty, NC · On-site

Requirements Key/Primary Responsibilities · Application Support & Incident Management · Provide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA applications. · Monitor ...

RHA Health Services

Direct Support Supervisor

High Point, NC · On-site

$17/hr

  • Medical

  • Retirement

  • PTO

Manages residential homes/facilities as assigned * Supervises and coordinates activities of Direct ... application process, please contact our solutions center. About RHA: At RHA Health Services, we ...

PROLIM Corporation

MES/MOM Engineer

Liberty, NC · On-site

Requirements Key/Primary Responsibilities · Application Support & Incident Management · Provide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA applications. · Monitor ...

Pwc

Duck Creek Application Architect, Manager

Greensboro, NC

$99K - $232K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Level Manager & Summary At PwC, our people in business application consulting specialise in ... support for seamless integration and utilisation of business applications, enabling clients to ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in High Point, NC

Application Support Manager information

See High Point, NC salary details

$54.4K

$95.5K

$147.7K

How much do application support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for application support manager in High Point, NC is $95,477.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,800.00 and $113,300.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs

What cities near High Point, NC are hiring for Application Support Manager jobs?

Cities near High Point, NC with the most Application Support Manager job openings:

Application Support Manager jobs near you

Application Support Engineer

Prolim Global

Liberty, NC • On-site

Contractor

Posted 7 days ago

Job description

Description

Application Support Engineer Manufacturing Systems (Siemens OpsCenter MOM & Ignition SCADA)

Position Summary:

We are seeking a highly motivated and experienced Application Support Engineer with 3+ years of experience to join our dynamic Manufacturing Systems & Applications team. This position is ideal for a candidate with experience supporting Manufacturing Execution Systems (MES/MOM), SCADA platforms, and integrated manufacturing applications in a production environment, with a strong focus on troubleshooting, system reliability, and continuous improvement. The successful candidate will be responsible for supporting and maintaining Siemens OpsCenter MOM, Ignition SCADA, and related manufacturing systems, resolving application issues, performing root cause analysis, implementing system enhancements, and collaborating with manufacturing, quality, automation, engineering, and IT teams to ensure maximum system availability and operational efficiency.

Requirements

Key/Primary Responsibilities

Application Support & Incident Management

Provide Level 2 and Level 3 support for Siemens Opcenter MOM and Ignition SCADA applications.

Monitor manufacturing application performance and proactively identify issues before they impact production.

Troubleshoot and resolve applications, interface, and data-related incidents within SLA targets.

Analyze recurring issues and participate in root cause analysis activities.

Support major incident recovery activities and plant production needs.

Maintain incidents, problem, and change records within the IT service management platform.

Siemens Opcenter MOM Support

Support production workflows, electronic work instructions, genealogy, traceability, and manufacturing execution processes.

Configure and maintain master data, workflows, production models, and application settings.

Assist with application deployments, upgrades, patches, and testing activities.

Ignition SCADA Support

Support and maintain Ignition Gateway, Vision, and Perspective applications.

Develop and modify HMI screens, reports, dashboards, alarms, and historian configurations.

Monitor SCADA performance and resolve communication issues.

Support data collection and visualization requirements for manufacturing operations.

Change & Release Management

Participate in application deployments and release activities.

Execute testing plans for system updates and enhancements.

Ensure proper documentation and validation of changes.

Support production cutovers and post-deployment monitoring.

Continuous Improvement

Identify opportunities to improve application stability and operational efficiency.

Participate in Kaizen and digital manufacturing initiatives.

Recommend automation opportunities to reduce manual activities.

Develop and maintain support documentation, SOPs, and knowledge articles.

Minimum qualification:

Required Education & Experience:

Education

Bachelor's Degree in: Computer Science or Information Technology Engineering

Related Technical Discipline

Experience

3-5 years of application support experience in a manufacturing environment.

Experience supporting MES/MOM, SCADA, or manufacturing applications.

Experience with production support, incident management, and troubleshooting.

Experience working within 24x7 manufacturing operations.

Technical Skills

Siemens Opcenter Execution / MOM

Manufacturing process modeling

Production execution and workflow management

Ignition SCADA

Ignition Gateway Administration

Manufacturing Operations Management (MOM)

OEE Monitoring

Traceability & Genealogy

Shop Floor Data Collection

SQL Query Development

Stored Procedures

Basic Python, Java, or scripting knowledge

REST APIs and Web Services

Preferred Qualifications:

Siemens Opcenter experience.

Manufacturing Process Understanding

Continuous Improvement Mindset

Technical Documentation