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Application Support Manager Jobs in High Point, NC

TEKsystems

Application Developer

Winston Salem, NC

$48.97 - $65.74/hr

We are seeking an Application Technical Lead / Senior Full Stack Developer to join a growing data technology team supporting enterprise-scale management initiatives. This role will play a critical ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in High Point, NC

Application Support Manager information

See High Point, NC salary details

$54.4K

$95.5K

$147.7K

How much do application support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for application support manager in High Point, NC is $95,477.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,800.00 and $113,300.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs

What cities near High Point, NC are hiring for Application Support Manager jobs?

Cities near High Point, NC with the most Application Support Manager job openings:

Application Support Manager jobs near you

Data Transmissions Engineer : Remote Role

Qualis1 Inc

Greensboro, NC • Remote

$117K - $140K/yr

Contractor

Re-posted 13 days ago

Job description

Role: Data Transmissions Engineer

Location: Greensboro, NC, Remote

Duration: 6+ months

Main skills: Sterling File Gateway and Connect Direct and some knowledge on Mainframes

Description:

Job Summary:

  • The Data Transmissions Engineer will have expertise in IBM Sterling File Gateway (SFG)/B2B Integrator, Sterling Secure Proxy, SEAS and Control Center.
  • This position requires an expert level knowledge of these technologies.
  • The engineer will provide third-level support for the data transmission software, hardware, data and infrastructure components.
  • Essential Duties and Responsibilities: Following is a summary of the essential functions for this job.
  • Other duties may be performed, both major and minor, which are not mentioned below. 
  • Specific activities may change from time to time.
  • Responsible for installing/upgrading, configuring, and supporting the SFG infrastructure.
  • Supports environmental changes, which includes gathering requirements for system changes.
  • Will provide third-level production support covering 24/7.
  • Monitors the infrastructure to identify areas for improvement and makes recommendations for the elimination of areas that are susceptible to failure.
  • Stay up to date on all aspects of security, related to the Sterling environment and integrations.
  • Attend and sometimes lead recurring project status meetings via conference call.
  • Multi-task and work independently, while applying logic and discretion.
  • Applies in-depth knowledge of application support and an understanding of best practices.
  • Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. 
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • 3-5 experience in SFG/B2B Integrator, Sterling Secure Proxy, SEAS and Control Center, performing installs, administration, and configuration.
  • Understanding of network protocols, firewall configuration, and security concepts.
  • Good experience with IBM mainframe, Windows, and Linux system administration.
  • Working knowledge of security certificates.
  • Experience in handling production support engagements.
  • Ability to perform a broad range of tasks and project assignments concurrently through effective prioritization of work.
  • Be self-motivated and self-managing, demonstrating sound judgement and effective decision making.