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Application Support Manager Jobs in Edmonds, WA (NOW HIRING)

ClifyX

Branch Support Specialist - Level 1

Seattle, WA · On-site

Experience using helpdesk ticketing application. * Technical grasp of a wide range of applications ... Technical escalation for Level 1&2. * Manage root cause analysis, ownership and escalation of ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Edmonds, WA

Application Support Manager information

See Edmonds, WA salary details

$67K

$117.5K

$181.7K

How much do application support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for application support manager in Edmonds, WA is $117,516.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,300.00 and $139,500.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs

What cities near Edmonds, WA are hiring for Application Support Manager jobs?

Cities near Edmonds, WA with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Edmonds, WA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $117,516 per year, or $56.5 per hour.

PTC Servigistics Functional Consultant

PB consulting

Bremerton, WA

Full-time

Posted 18 days ago

Job description

We are seeking a PTC Servigistics Functional Analyst with expertise in Service Parts Planning (SPP), Inventory Management, and supply chain planning applications. The ideal candidate will provide functional support, troubleshoot production issues, optimize planning processes, and collaborate with business and technical teams to ensure the stability and performance of enterprise planning solutions.

Required Technical/Functional Skills
  • 5+ years of functional consulting or application support experience in Supply Chain Planning, Service Parts Planning, or Inventory Management.
  • Strong functional expertise in PTC Servigistics (preferred) or equivalent planning solutions such as Syncron, Kinaxis, or Baxter Planning.
  • In-depth knowledge of Service Parts Planning (SPP), Inventory Optimization, Forecasting, and Service Level Management.
  • Experience analyzing planning parameters, business rules, planning exceptions, and forecasting outputs.
  • Strong troubleshooting and root cause analysis skills supporting large-scale, data-intensive, SLA-driven applications.
  • Strong SQL skills with experience querying Oracle and MongoDB databases.
  • Experience with ERP integrations, preferably SAP or Oracle ERP.
  • Familiarity with ITIL-based application support processes.
  • Experience working in Agile environments and collaborating with cross-functional teams.
  • Strong understanding of process-oriented systems and business workflows.
  • Excellent communication, stakeholder management, and collaboration skills.
Preferred Skills
  • Knowledge of microservices architecture and cloud platforms such as AWS.
  • Experience with CI/CD pipelines and DevOps practices.
  • Aerospace, Aviation, Aftermarket, or MRO (Maintenance, Repair & Overhaul) domain experience.
  • APICS CPIM, CSCP, or equivalent supply chain certification.
Primary Responsibilities
  • Provide functional support for PTC Servigistics service parts planning and inventory management applications.
  • Analyze and resolve issues related to forecasting, inventory optimization, planning parameters, service level targets, and planning exceptions.
  • Investigate production incidents and business support tickets to determine functional versus technical root causes.
  • Collaborate with development teams to troubleshoot issues involving configuration, integrations, data, and customizations.
  • Configure and optimize Servigistics planning parameters to improve business outcomes.
  • Define functional requirements and guide technical teams on required application enhancements and logic changes.
  • Validate fixes through functional testing and support user acceptance testing (UAT).
  • Perform root cause analysis (RCA) and recommend long-term solutions to improve application stability.
  • Communicate issue status, business impacts, and resolutions effectively with business stakeholders.
  • Develop and maintain functional documentation, standard operating procedures (SOPs), and knowledge base articles.
  • Coordinate with global and offshore support teams to ensure timely incident resolution and continuous application support.
Preferred Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, Engineering, or a related field.
  • APICS CPIM, CSCP, or other relevant supply chain certifications are a plus.
  • Experience supporting enterprise planning applications in manufacturing, aerospace, or asset-intensive industries.

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