Application Support Manager Jobs in Edmonds, WA (NOW HIRING)

The application administrator is accountable for ensuring enterprise and business applications are available and performing optimally for the organization. They are responsible for day-to-day configuration, deployment, maintenance, monitoring, patching, and improvement of these applications. Additional responsibilities include providing Tier 2 and/or 3 support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise and business applications. The application administrator is a subject matter expert in one or more applications and holds vital analytical, customer service, and problem-solving skills. They also work with stakeholders to establish business processes and collaborate with other teams to address strategic business issues being implemented within the application(s).

Application Administration

• Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.
• Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications.
• Manage the process of collecting, documenting, communicating and prioritizing feature requests in collaboration with program leaders, internal stakeholders, and vendors.
• Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls.
• Plan, coordinate, and communicate changes and upgrades of applications with stakeholders and end users.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Managing backups, storage, and integrity of application data or databases.
• Collaborate with stakeholders and other supporting workgroups to create, configure, and customize application reports.
• Manage user accounts and service accounts and associated roles and permissions.
• Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
• Collaborate with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps and strategies.
• Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
• Manage the documentation, training, and program for Tier 2 and/or 3 support; providing escalated support for service requests, inquiries, and problems.
• Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.

Project Management

• Act as Project Manager (as required).
• Define Project Scope, KPIs, Project Schedule, Resource Requirements.
• Develop communication plans and deliver project updates to various stakeholders.

Business Analysis

• Conduct Business analysis to understand core processes to identify existing gaps and opportunities for improvement.
• Collaborate with workgroups within the entity and align on the business needs and priorities.
• Develop process maps to document current state and future ideal state to support Application Configuration Design.

Training Development and Implementation

• Work with applicable workgroups and program leads to develop a training program.
• Create training material and multimedia content following adult learning methodologies in collaboration with SME core group.
• Facilitate training sessions to ensure effective knowledge transfer.

• Configuring, deploying, maintaining, monitoring, and patching on-premises and cloud-based enterprise and business applications at scale for a large organization.
• Application administration concepts including application architecture; user and service accounts; services, tasks, and jobs; and load balancing.
• Application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.
• Vendor management concepts including feature requests, development roadmaps, and release management.
• Project management concepts including business analysis, solutioning, timeline management and resource management.
• Web browser applications such as Google Chrome, Microsoft Edge, and Mozilla Firefox.
• Working in operating systems such as Microsoft Windows and Windows Server.
• Information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management.
• Information Technology Infrastructure Library (ITIL) best practices, tools, and processes such as asset, access, incident, and problem management; change control; and service request fulfillment.
• Business processes, process mapping and workflows as they relate to enterprise and business applications.
• Understanding of technical configuration requirements for business systems.

• 3+ years of experience working as an applications administrator, applications analyst, or similar role in a large organization.
• Experience administering enterprise or business applications (such as CRM, CPM, ERP, EPM, ESM, HCM/HRIS, ITSM, PLM, SCM, WFM, EHSMS and WMS systems) for a large organization.
• Experience using IT service management systems (such as SolarWinds Service Desk, ServiceNow, Freshservice, or Cherwell Service Management) to collaborate with others and manage changes, incidents, problems, and service requests.
• Experience working with software vendors on application support, development, and training.
• Experience with Business Analysis Processes.
• Experience acting as or supporting Technical Project Management is a plus.
• Experience with manufacturing processes and vocabulary is a plus.
• Experience with workplace safety regulations and safe manufacturing practices is a plus.

• In-person attendance at the office and/or jobsites is required at times for moments that matter.
• Travel is required to support implementation and training.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities atwww.dpr.com/careers.