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Application Support Manager Jobs in Arizona (NOW HIRING)

SysOps Application Support, VP

Tempe, AZ · Hybrid

$137K - $170K/yr

Technical Support: Provide first line and second-line support for customer-facing and processing ... Incident Management: Investigate, resolve, and document incidents related to payment systems ...

Knowledge management by creating and updating support documentation. Incident management with clear business-language tickets, open communications, and proper escalation. Application support and ...

Client Support Specialist

Phoenix, AZ · On-site

$16.50 - $22/hr

The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate ...

Client Support Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate ...

Client Support Specialist

Phoenix, AZ · On-site

$16.50 - $22/hr

The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate ...

Showing results 21-40

Application Support Manager information

See Arizona salary details

$56.8K

$99.7K

$154.2K

How much do application support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for application support manager in Arizona is $99,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $118,300.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the most commonly searched types of Application Support jobs in Arizona?

The most popular types of Application Support jobs in Arizona are:

What job categories do people searching Application Support Manager jobs in Arizona look for?

The top searched job categories for Application Support Manager jobs in Arizona are:

What cities in Arizona are hiring for Application Support Manager jobs?

Cities in Arizona with the most Application Support Manager job openings:

Infographic showing various Application Support Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $99,726 per year, or $47.9 per hour.

Application Support Specialist - AECOM Hunt (Remote)

AECOM

Phoenix, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


AECOM rating

8.1

Company rating: 8.1 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

15th of 80 rated construction


Job description

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM Hunt is seeking a technically skilled CMiC Application Support Analyst to join its Information Technology team. This role goes beyond frontline helpdesk support - we are looking for someone with hands-on experience in CMiC ERP environments who can operate fluently at the intersection of construction business processes, application configuration, and data. The ideal candidate understands how CMiC data flows across modules, can write queries to investigate and validate data, and has built or maintained reports that put operational information in the hands of business users.

This position will support the CMiC platform used daily across AECOM Hunt's project, finance, and operations teams. The right candidate is someone who has walked the path from ERP support into broader technical contribution - curious about the data behind the system, comfortable with SQL, and capable of building lasting solutions rather than just closing tickets.

This position will offer flexibility for primarily remote work schedules and can be based from a variety of locations in the US

The responsibilities of this position include, but are not limited to:

  • Provide CMiC application support across Finance, Job Costing, Project Management, Procurement, and Payroll modules - diagnosing configuration issues, data anomalies, workflow interruptions, and process errors.
  • Assist end users with CMiC navigation, module functionality, and business process questions; distinguish between user error, configuration issues, and application defects.
  • Troubleshoot and resolve access issues including user account lifecycle management (create, modify, deactivate), role assignments, and permission structures aligned with job responsibilities.
  • As AECOM Hunt's corporate ERP and single source of truth for financials, CMiC sits at the center of how the business operates. Candidates who bring an understanding of how data flows through an ERP - and who are comfortable using SQL to help investigate issues or validate outputs - will find themselves well-equipped to provide meaningful support in this environment.
  • Support and maintain integration points between CMiC and adjacent systems (Textura, Concur, Prophix, CorPay, DocuSign, ClearStory, and others); candidates who have experience supporting downstream analytics or reporting platforms that consume CMiC data - such as Power BI - are strongly encouraged to apply, though this is not a requirement of the role.
  • Document issues, root causes, and resolutions to build a structured knowledge base; identify recurring patterns that merit permanent fixes or process improvements.
    Qualifications

    Minimum Requirements:

    • BA/BS in Information Technology, Business, Construction Management, or a related field + 2 YORE or demonstrated equivalency of experience and/or education.

    Preferred Qualifications:

    • Experience supporting or administering a construction ERP platform - CMiC experience strongly preferred; comparable systems (Viewpoint, Procore Financials, Sage 300 CRE, or similar) considered.
    • Working knowledge of SQL - ability to write queries, investigate data, and validate results in a relational database environment (Oracle or SQL Server).
    • Familiarity with CMiC modules including Financials, Job Costing, Project Management, and/or Procurement.
    • Strong analytical and troubleshooting skills - ability to trace an issue from the user interface back to its data or configuration root cause.
    • Demonstrated ability to work across technical and business stakeholders and communicate clearly in both directions.
    Additional Information
    • Sponsorship for US employment authorization is not available now or in the future for this position
    • Qualified applications who are offered a position must pass a pre-employment substance abuse test.
    • This position does not include relocation benefits
    • THIS POSTING IS FOR A CURRENT VACANCY, AND AECOM INTENDS TO FILL THIS POSITION BY NOVEMBER 11 2026.

    At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

    About AECOM 

    AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

    AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

    What makes AECOM a great place to work 

    You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity. 

    As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 


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