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Application Support Analyst Jobs in Michigan (NOW HIRING)

Aquent

Site Support Analyst (2nd Shift)

Burton, MI · On-site

$25 - $30/hr

Demonstrates excellent analytical thinking, effective communication, and strong interpersonal skills. * Hands-on IT support experience in manufacturing or industrial environments. * Proficiency in ...

Robert Half

Help Desk/Desktop Support Analyst

Taylor, MI · On-site

$60K - $65K/yr

We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical ... Investigate and resolve Windows operating system issues, application errors, peripheral problems ...

Robert Half

Help Desk/Desktop Support Analyst

Dearborn, MI · On-site

$26.60 - $30.80/hr

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines ...

Trumpf

Application Engineering Intern/Co-op

Plymouth, MI

$14.25 - $18.25/hr

The intern will support one or more experienced engineers in assignments, shadow operations, and ... Analytical thinking and capability to work in a structured manner is essential * Previous CAD ...

TRUMPF Group

Application Engineering Intern/Co-op

Plymouth, MI · On-site

$14.25 - $18.25/hr

The intern will support one or more experienced engineers in assignments, shadow operations, and ... Analytical thinking and capability to work in a structured manner is essential * Previous CAD ...

CBRE

Contract Support Senior Analyst

Ann Arbor, MI · On-site

As a CBRE Contract Support Senior Analyst, you will provide advanced contract administration ... CBRE provides reasonable accommodations in job application procedures for individuals with ...

State of Michigan

Help Desk Analyst

Lansing, MI · On-site

$44K/yr

This position provides first-level application support and end-user technology assistance for ... The analyst resolves routine application and technology issues, documents and escalates complex ...

FastTek

Programmer Analyst

Lansing, MI · On-site

Programmer Analyst #1062927 Position Description: This employee provides application development ... Infrastructure/Network and Application Support - 5+ years * Design and document technical ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Michigan

Application Support Analyst information

See Michigan salary details

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$34

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How much do application support analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for application support analyst in Michigan is $34.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.58 and $38.99 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Michigan?

For Application Support Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Michigan look for?

The top searched job categories for Application Support Analyst jobs in Michigan are:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,247 per year, or $34.3 per hour.

Application Support Specialist, Pharmacy Supply Chain

LSPedia Inc

Farmington Hills, MI • On-site

Full-time

Posted 18 days ago

Job description

Department: Pharmacy Pro

Location: Farmington Hills, Michigan

Work Model: In office, 5 days per week

Schedule: 11am – 7pm ET

Language Requirements: Full professional proficiency in spoken and written English. Professional working proficiency in spoken and written Spanish, equivalent to ILR Level 3. Spanish proficiency is required to support written and occasional verbal communication with Spanish-speaking customers and suppliers.

Travel: No travel expected.

About LSPedia

LSPedia is an industry-leading provider of pharmaceutical supply chain, traceability, and compliance solutions. Our OneScan Pharmacy Pro product helps pharmacy customers support regulatory compliance, manage supplier data workflows, and improve visibility across critical pharmaceutical supply chain processes.

As regulatory requirements continue to drive demand across the industry, the Pharmacy Pro team is growing quickly and building scalable support and onboarding processes for a high-volume customer environment.

Role Summary

The Application Support Specialist - Pharmacy Supply Chain - will support OneScan Pharmacy Pro customers through product support, standard onboarding workflows, supplier data follow-up, EPCIS workflow troubleshooting, and written customer communication.

This role is designed for someone who is comfortable working in a fast-growing, high-volume support environment and wants to develop deeper technical ownership over time. The role is not a call-center position and is not a traditional high-touch Customer Success role. Most customer communication is handled through written ticket and email updates. The role may occasionally join or lead customer calls for technical clarification, onboarding blockers, or escalated Pharmacy Pro issues, but live customer engagement is not the primary operating model.

The ideal candidate has strong support judgment, clear customer-facing communication, technical curiosity, and an analytical mindset. They should be able to investigate common SaaS, application, data, file, and supplier workflow issues, identify patterns, document findings clearly, and escalate complex issues with useful context.

This role offers a path toward deeper technical support ownership as product, reporting, and data workflow knowledge grows.

Key ResponsibilitiesProduct Support and Ticket Ownership
  • Own OneScan Pharmacy Pro support tickets from assignment through resolution or escalation.
  • Review post-triage tickets and confirm they are properly understood, routed, assigned, and actionable.
  • Investigate customer issues using ticket history, documentation, internal systems, prior examples, and available product tools.
  • Maintain clear ticket notes, statuses, next steps, assignments, and follow-up timing.
  • Manage older or stalled tickets by identifying blockers, following up appropriately, and keeping the queue current.
  • Provide clear, professional written updates to customers, suppliers, and internal team members.
Technical Investigation and Supplier Data Workflows
  • Investigate common SaaS, application, customer account, file, supplier data, and EPCIS workflow issues.
  • Support troubleshooting for EPCIS data routing and supplier data-flow issues.
  • Review file/data issues such as missing, malformed, delayed, or unprocessed data using available tools and internal guidance.
  • Use structured investigation to determine what has been checked, what may be causing the issue, and what the next step should be.
  • Escalate complex technical issues with clear findings, customer impact, suspected cause, and recommended next action.
  • Learn and perform approved OneScan Pharmacy Pro account, workflow, supplier, and configuration updates after training.
Customer and Internal Communication
  • Explain technical findings clearly to customers and internal teams through written updates and occasional client-facing discussions.
  • Communicate uncertainty professionally while continuing to move issues forward.
  • Ask effective follow-up questions to clarify customer needs, supplier status, data issues, or workflow blockers.
  • Bring well-structured questions, blockers, and examples to daily team discussions.
  • When escalating, provide a clear summary, findings, suspected cause, suggested next step, and specific ask.
Onboarding and Support Workflow Execution
  • Support standard OneScan Pharmacy Pro onboarding workflows using documented processes, templates, and internal guidance.
  • Help customers understand required next steps and supplier data requirements.
  • Track onboarding and support progress, especially where customers or suppliers are delayed.
  • Identify when an issue requires higher-touch support, deeper technical troubleshooting, or Engineering review.
  • Help maintain a scalable low/no-touch support model through strong documentation and follow-up discipline.
Reporting, Analysis, and Process Improvement
  • Identify recurring support patterns, repeated customer questions, and common workflow blockers.
  • Use an analytical approach to understand why issues are happening and where process improvements may reduce repeat work.
  • Develop familiarity with operational reporting, dashboards, and support metrics over time.
  • Interest in reporting, data analysis, operational dashboards, or Power BI is a strong plus.
  • Contribute to knowledge base updates, support templates, internal notes, and process improvements.
  • Help improve documentation and handoffs as the Pharmacy Pro team scales.
Required Qualifications
  • 3+ years of experience in SaaS support, application support, technical support, software support, healthcare/pharmacy support, or a similar customer-facing support environment.
  • Experience investigating customer support issues using available systems, documentation, ticket history, and structured troubleshooting.
  • Ability to explain technical findings clearly to customers and internal teams.
  • Strong written communication skills, including clear ticket notes and professional customer updates.
  • Experience managing a ticket queue or high-volume support workload.
  • Comfort working with file, data, customer account, supplier workflow, or application support issues.
  • Strong analytical problem-solving skills and curiosity to understand why issues are occurring.
  • Ability to research independently before escalating, while knowing when help or a decision is needed.
  • Strong ownership, follow-up discipline, and attention to detail.
  • Ability to learn pharmaceutical compliance, supplier data workflows, DSCSA, EPCIS, and OneScan Pharmacy Pro.
  • Ability to work in office 5 days per week in Farmington Hills, Michigan.
  • Must be authorized to work in the United States.
Preferred Qualifications
  • 4 to 6 years of experience in SaaS, application, technical, or software support.
  • Experience with SQL, database tools, data validation, or structured data investigation.
  • Experience troubleshooting file, data, integration, or supplier workflow issues.
  • Familiarity with healthcare, pharmacy, life sciences, pharmaceutical compliance, or another regulated industry.
  • Exposure to DSCSA, EPCIS, serialization, pharmacy compliance, or pharmaceutical supply chain workflows.
  • Experience with Freshdesk, Zendesk, Salesforce, ServiceNow, or another ticketing/knowledge base platform.
  • Experience using Jira, HubSpot, Power BI, or similar operational tools.
  • Exposure to APIs, SFTP, AS2, EDI, XML, JSON, CSV, or related integration/data exchange concepts.
  • Interest in reporting, business intelligence, operational dashboards, or support analytics.
  • Experience improving knowledge base content, support templates, or internal process documentation.
Education

Bachelor’s degree preferred, but equivalent hands-on experience in SaaS support, technical support, application support, healthcare/pharmacy support, or data-focused support roles will be considered.

Work Style and Behavioral Expectations
  • Self-managed and accountable.
  • Technically curious and analytical.
  • Clear, professional, and customer-capable communicator.
  • Detail-oriented with strong ticket hygiene and documentation habits.
  • Comfortable with high-volume support and repeatable workflows.
  • Resourceful before escalating, but willing to raise issues when help or a decision is needed.
  • Able to communicate technical issues in plain language.
  • Comfortable working across customer support, supplier workflows, technical troubleshooting, and internal process improvement.
  • Team-oriented and willing to contribute to shared documentation, templates, and support playbooks.
What Success Looks Like

Success in this role means assigned tickets are clear, current, and actionable. Standard support and onboarding work moves forward without unnecessary escalation. Customer and supplier follow-ups are timely, professional, and documented. Technical escalations include useful context, findings, and a clear ask. The team benefits from better documentation, stronger issue investigation, cleaner handoffs, and fewer stalled or unclear tickets.

Additional Information

This role is based in Farmington Hills, Michigan and requires in-office work 5 days per week. LSPedia is not offering visa sponsorship or relocation assistance for this role at this time. No travel is expected.