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Application Support Analyst Jobs in Michigan (NOW HIRING)

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

MyMichigan Health

Application Analyst II

Midland, MI · On-site

Summary The Application Analyst II serves as an experience team member of the Applications team ... In addition to providing day-to-day incident resolution and support, the analyst II partners ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

... Analyst I's play an integral role in the design, implementation, training, and support of ... They function as a point of contact for application support, ensuring timely issue resolution and ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

... Analyst I's play an integral role in the design, implementation, training, and support of ... They function as a point of contact for application support, ensuring timely issue resolution and ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

... Analyst I's play an integral role in the design, implementation, training, and support of ... They function as a point of contact for application support, ensuring timely issue resolution and ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

... Analyst I's play an integral role in the design, implementation, training, and support of ... They function as a point of contact for application support, ensuring timely issue resolution and ...

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Showing results 21-40

All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Michigan

Application Support Analyst information

See Michigan salary details

$13

$34

$61

How much do application support analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for application support analyst in Michigan is $34.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.58 and $38.99 per hour, depending on experience, location, and employer.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Michigan? For Application Support Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Michigan look for? The top searched job categories for Application Support Analyst jobs in Michigan are:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,247 per year, or $34.3 per hour.

Program Support Analyst

MSX International

Allen Park, MI

Full-time

Posted 11 days ago

MSX International rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

171st of 488 rated business services

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Program Overview 

This position supports a commercial fleet billing and accounts receivable operation that provides centralized invoicing and payment management for vehicle maintenance, repair, and parts-related transactions. The organization’s mission is to deliver efficient, accurate, and customer-focused billing experience that simplifies account management, improves financial visibility, and reduces administrative complexity for fleet customers.

Position Summary 

The Program Support Analyst supports client's Fleet Care program by providing exceptional customer service, managing billing and accounts receivable inquiries, and maintaining account records. This role also focuses on analyzing program data, identifying trends, resolving recurring issues through root cause analysis, and supporting process improvement initiatives. The ideal candidate is highly organized, detail-oriented, and proficient in Excel, with strong communication, analytical, and problem-solving skills. This position works closely with customers, dealers, and cross-functional teams to ensure efficient program operations and reporting. 

Key Responsibilities 

  • Manage and action customer inquiries and email requests to support the billing administration and accounts receivable management in a timely manner 

  • Accurately and correctly identify the appropriate course of action for customer requests 

  • Conduct root cause analysis on recurring customer or account issues and recommend solutions 

  • Support process improvement initiatives by identifying inefficiencies and proposing data-driven recommendations 

  • Partner with cross-functional teams to support program reporting and analytical needs 

  • Communicate via phone and/or email with customers consistently (written & verbal) 

  • Receive inbound and place outbound calls to customers and dealers  

  • Respond to and document all communication (internal and external customers, phone calls, emails) 

  • Create and distribute customer invoices by request  

  • Assist in system vehicle inventory management 

  • Retain and file business documents 

  • Cross-train in other functions and processes within the Department

Qualifications

  • Associate degree or higher preferably in Accounting, Finance, Business Administration, or a closely related field. 

  • Customer service and program support background 

  • Strong analytical and problem-solving skills, with ability to interpret data and identify trends 

  • Ability to multitask various assigned responsibilities 

  • Accuracy and attention to detail 

  • Strong interpersonal and organizational skills 

  • Strong written and verbal communication skills 

  • Excellent follow-up 

  • Ability to meet deadlines 


Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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