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Application Support Analyst Jobs in Michigan (NOW HIRING)

Sentinel

Network Support Analyst

Grand Rapids, MI

In this position, you will be responsible for supporting the customer's network environment via service cases and performing network support tasks, as requested by the customer. The ideal candidate ...

Sentinel

Network Support Analyst

Grand Rapids, MI

In this position, you will be responsible for supporting the customer's network environment via service cases and performing network support tasks, as requested by the customer. The ideal candidate ...

Sentinel

Network Support Analyst

Grand Rapids, MI · On-site

In this position, you will be responsible for supporting the customer's network environment via service cases and performing network support tasks, as requested by the customer. The ideal candidate ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

... Analyst I's play an integral role in the design, implementation, training, and support of ... They function as a point of contact for application support, ensuring timely issue resolution and ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

... Analyst I's play an integral role in the design, implementation, training, and support of ... They function as a point of contact for application support, ensuring timely issue resolution and ...

Branex Group

Be Seen First

Viewpoint Vista Application Analyst

Detroit, MI · On-site

$33 - $36/hr

Support and optimize Viewpoint Vista ERP functionality and integrations. * Analyze business ... Application Development & Integrations * Develop and maintain application integrations, APIs, and ...

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Application Support Analyst information

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$34

$61

How much do application support analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for application support analyst in Michigan is $34.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.58 and $38.99 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Michigan? For Application Support Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Michigan look for? The top searched job categories for Application Support Analyst jobs in Michigan are:
Application Support Analyst jobs near you
Senior IT Support Analyst

Senior IT Support Analyst

Integrated Services of Kalamazoo

Kalamazoo, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. As a Senior IT Support Analyst, you will provide advanced technical support, lead troubleshooting efforts, mentor IT Support Analysts, and participate in IT projects while collaborating with infrastructure and security teams.
Responsibilities:
• Serve as the escalation point for complex or high-impact technical issues
• Lead troubleshooting efforts across systems, applications, and endpoints
• Perform root cause analysis and implement long-term solutions to recurring issues
• Identify trends in support requests and drive process and system improvements
• Mentor and support IT Support Analysts, providing guidance on issue resolution and best practices
• Develop and maintain technical documentation, knowledge base articles, and procedures
• Design and deliver user and staff training to improve technology adoption and security awareness
• Participate in and lead small-to-medium IT projects, including system rollouts and enhancements
• Collaborate with infrastructure and security teams to align support practices with organizational and compliance requirements
• Recommend and implement automation or process improvements to increase efficiency and reduce manual work
Qualifications:
Required:
• Bachelor's Degree in a related field
• Two years information technology experience or equivalent training and experience
Company:
Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. Founded in , the company is headquartered in Kalamazoo, Michigan, US, , with a team of 201-500 employees. The company is currently Growth Stage.

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