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Application Support Analyst Jobs in Michigan (NOW HIRING)

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

Clarivate

Technical Support Analyst

Ann Arbor, MI · Hybrid

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and ...

New

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and ...

MyMichigan Health

Application Analyst II

Midland, MI · On-site

Summary The Application Analyst II serves as an experience team member of the Applications team ... In addition to providing day-to-day incident resolution and support, the analyst II partners ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

... Analyst I's play an integral role in the design, implementation, training, and support of ... They function as a point of contact for application support, ensuring timely issue resolution and ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

... Analyst I's play an integral role in the design, implementation, training, and support of ... They function as a point of contact for application support, ensuring timely issue resolution and ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

... Analyst I's play an integral role in the design, implementation, training, and support of ... They function as a point of contact for application support, ensuring timely issue resolution and ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

... Analyst I's play an integral role in the design, implementation, training, and support of ... They function as a point of contact for application support, ensuring timely issue resolution and ...

Indus Valley

Programmer Analyst 6

Lansing, MI · On-site

Lansing MI Duration: 12+ Months Dynamics 365 Programmer Analyst This employee provides application development/integration services to the Department of Technology, Management and Budget supporting ...

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Showing results 21-40

All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Michigan

Application Support Analyst information

See Michigan salary details

$13

$34

$61

How much do application support analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for application support analyst in Michigan is $34.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.58 and $38.99 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Michigan?

For Application Support Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Michigan look for?

The top searched job categories for Application Support Analyst jobs in Michigan are:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,247 per year, or $34.3 per hour.

Technical Support Analyst

Clarivate Analytics US LLC

Ann Arbor, MI • On-site

Other

Posted 2 days ago

New

Job description

We are looking for a Technical Support Analyst to join our team in Ann Arbor! In this role you will provide product support to external and internal clients that will encompass both functional and technical aspects of our IP products Foundation IP, Memotech and Inprotech.

You will collaborate closely with end-users, IT teams, and vendors to effectively support technical challenges, provide guidance, and maintain a high level of customer satisfaction. We would love to speak with you if you're tech savvy with great troubleshooting and customer support skills!

About You - experience, education, skills, and accomplishments

  • Bachelor's degree or equivalent work experience in a customer care environment

  • A minimum of 2 years equivalent and progressive work experience

It would be great if you also had...

  • Oracle or SQL Server knowledge

  • Proficiency in Microsoft Office

  • Experience with Web Servers configuration, SQL queries and IIS

What will you be doing in this role?

  • Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service systems.

  • Efficiently resolve customer inquiries and requests related to products and services in a professional, accurate, courteous, and timely manner using various communication channels (phone, email, chat)

  • Escalate more technical and unique issues to senior staff and ensures appropriate communication with customers.

  • Gather information from users to accurately diagnose and understand technical issues, documenting detailed support requests.

  • Resolve incidents in accordance with the Service Level Agreements; prioritize and resolve quick issues and escalate other issues to the relevant function.

  • Investigate, report and document customer issues and/or enhancement requests and ensures that both internal and external stakeholders are updated as appropriate.

  • Act as a voice of the customer and report customer feedback to contribute to organizational learning and ensure best practice is coordinated across the organization.

    About the Team

    Our Support team includes Engineers and Product Specialists that provide unparalleled service to North America. As a support team, we are the main point of contact for customers once they are live. Our team handles inquiries from simple enhancement requests and product questions to data and technical issues and system bugs.

    Hours of Work

    • Full time - Hybrid in our Ann Arbor, MI office Tue-W- TH

    • The 8-hour shift will be scheduled between 8:00 AM EST to 8:00 PM EST. Please keep in mind that the shift hours may vary as needed to accommodate specific requirements.

    #LI-Hybrid

    #LI-LP

    At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

    Apply