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Application Support Analyst Jobs in Indiana (NOW HIRING)

ConfigUSA

Ivalua Support Lead

Columbus, IN · On-site

... Application Support: Provide Level 1 and Level 2 support for Ivalua procurement platform, including troubleshooting, incident resolution, and root cause analysis. User Assistance: Respond to user ...

ARBOC

Desktop Support Analyst I

Middlebury, IN · On-site

$20.75 - $28/hr

Helpdesk 1. Provide Tier 1 support of desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant ...

ARBOC

Desktop Support Analyst I

Middlebury, IN · On-site

$20.75 - $28/hr

Helpdesk 1. Provide Tier 1 support of desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant ...

Imh

This position is responsible for standard level work supporting information technology application ... The staff analyst may also manage small projects related to these applications and their ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Indiana

Application Support Analyst information

See Indiana salary details

$15

$37

$66

How much do application support analyst jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for application support analyst in Indiana is $37.40, according to ZipRecruiter salary data. Most workers in this role earn between $27.88 and $42.55 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Indiana? For Application Support Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Indiana look for? The top searched job categories for Application Support Analyst jobs in Indiana are:
What cities in Indiana are hiring for Application Support Analyst jobs? Cities in Indiana with the most Application Support Analyst job openings:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Indiana as of July 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $77,784 per year, or $37.4 per hour.
Application Systems Analyst/Programmer

Application Systems Analyst/Programmer

eSense Incorporated

Indianapolis, IN • On-site

Contractor

Re-posted 10 days ago

Job description

Job Description

Purpose of Position/Summary:

This position will provide application support for legacy Microsoft .Net based applications in support for the Office of Technology and Compliance within the Indiana State Department of Health.  Incumbent's primary role will be to work as system administrator in the maintenance and support of two legacy systems (INEDSS and DREX).  Both INEDSS and DREX are in the process of being replaced phased out.  This position will need an understanding of Microsoft .Net, however we are not expecting significant code work to be done on these two systems.  This position will be responsible for performing various support tasks for these applications.  Knowledge of ASP.NET/VB.NET (.NET frameworks 2.0/3.5/4) Visual Studio 2008/2010/2012 and SQL/Oracle databases would be very beneficial in this role. Knowledge of database design including effective use of keys and views is desired. Position is responsible for ensuring that the business requirements are met in a timely manner. Incumbent is expected to submit ongoing technical recommendations for the improvement and streamline of current business processes.

Essential Duties/ Responsibilities:

  • Extremely detail oriented
  • Responsible to maintain and support I-NEDSS (Indiana Electronic Disease Surveillance System) and DREX (Disease Repository Exchange) applications,
  • Provide update and maintenance to existing databases used by our legacy applications.
  • Some of the common day to day tasks include:
  • Subject Matter Expert requests (close cases, autoassign cases, CDC (Center for Disease Control) reporting issues etc.
  • Support tickets from ISDH users.
  • Verify data files are coming into the agency correctly
  • Review error log queue - fix the issues from the backend if the same error is repeating on the front-end (on demographics, reassignment, adding additional notes, unmerging if needed)
  • Fix issues with weekly CDC transmission file process if error occurs
  • Add codes to our system for proper assignment within the agency.
  • Research why electronic data didn't come into our system.
  • Create SQL reports.

Job Requirements:

  • Six (6) years, full-time professional work experience in an Information Technology environment with two (2) full years of applications development experience; two (2) full years of system administrator experience;
  • Has a good understanding of one or more of the following: ASP.Net, VB. Net, SQL, Oracle DB, or other widely used application development tools;
  • 2 years accredited college training in Information Technology or related f1eld; or a Certificate in information Technology is a plus but not required
  • Knowledge of the information systems development life cycle, information technology, project tools and approaches to development and implementation;
  • Thorough knowledge of enterprise security practices;
  • Ability to think through the impact of a small change on the entire process of a system.
  • Ability to work in a team environment;
  • Ability to communicate effectively, both orally and in writing.
  • Ability to maintain effective and professional working relationships with internal and external customers, and vendors.
  • Knowledge of HL7 - Electronic Lab Files Recommended
Qualifications

Bachelors 

Additional Information

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