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Application Support Analyst Jobs in Indiana (NOW HIRING)

USIC

Application Support Analyst

Indianapolis, IN · On-site

$70K - $80K/yr

Salary Range: $70,000 - $80,000 Position Summary An Applications Support Analyst will be a part of ... Application and Experience level testing specific to Field Operations and Field Management

USIC

Application Support Analyst

Indianapolis, IN · Remote

$70K - $80K/yr

Salary Range: $70,000 - $80,000 Position Summary An Applications Support Analyst will be a part of ... Application and Experience level testing specific to Field Operations and Field Management

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application service requests not addressed by the IT Service Desk. This role supports the company by providing ...

CYNET SYSTEMS

System Support Analyst

Indianapolis, IN · On-site

$41/hr

As a System Support Analyst within the Magnol. * Ai team, candidates will be responsible for ... and application deployment workflows. * Proficiency in Jira or similar task management tools.

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application service requests not addressed by the IT Service Desk. This role supports the company by providing ...

Deaconess

Contract Support Analyst

Evansville, IN · On-site

$19.14 - $26.79/hr

Provide administrative and analytical support throughout the contract lifecycle, including the drafting, review, and routing of contracts, tracking contract statuses, and maintaining accurate ...

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Application Support Analyst information

See Indiana salary details

$15

$37

$66

How much do application support analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for application support analyst in Indiana is $37.40, according to ZipRecruiter salary data. Most workers in this role earn between $27.88 and $42.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Indiana? For Application Support Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Indiana look for? The top searched job categories for Application Support Analyst jobs in Indiana are:
What cities in Indiana are hiring for Application Support Analyst jobs? Cities in Indiana with the most Application Support Analyst job openings:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Indiana as of May 2026, with employment types broken down into 2% As Needed, 91% Full Time, 2% Part Time, and 5% Contract. Highlights an 72% Physical, 8% Hybrid, and 20% Remote job distribution, with an average salary of $77,784 per year, or $37.4 per hour.
Application Support Analyst

Application Support Analyst

USIC

Indianapolis, IN • On-site

$70K - $80K/yr

Full-time

Posted 15 days ago

USIC rating

6.5

Company rating: 6.5 out of 10

Based on 257 frontline employees who took The Breakroom Quiz

280th of 424 rated business services

Job description

Job Description:
Location: Remote, USA. Candidate must be able to work EST hours.
Salary Range: $70,000 - $80,000
Position Summary
An Applications Support Analyst will be a part of our IT Operations. The ideal candidate will be responsible for managing and maintaining all IT systems, making configuration changes, handling escalations from systems support, as well as gathering requirements, and submitting development requests. The Systems Analyst will play a key role in ensuring the smooth operation of our production software and will work closely with both technical and non-technical team members.
Responsibilities:
  • Configuration Changes: Implement and manage configuration changes to software and systems as per business requirements.
  • Ensure system configurations align with organizational policies and change management procedures.
    Escalation Handling: Act as a point of escalation for complex issues from the helpdesk team.
  • Create and/or refine requirements for technical implementation to drive changes in Field Operations specific to Ticket Handling, Ticket Automation, Dispatch, Routing, and Technician Experience
  • Application and Experience level testing specific to Field Operations and Field Management
  • Provide advanced technical support and guidance to resolve escalated issues in a timely manner.
    Submit configuration or development requests as necessary to resolve escalated issues.
    Requirements Gathering: Collaborate with stakeholders and product development to gather and analyze requirements for configuration changes.
    Documentation and Reporting: Document system configurations, procedures, and changes.
  • Prepare reports on KPIs such as system performance, issues, and resolution metrics.

Requirements:
  • Proven experience as an Applications Support Analyst or similar role.
  • Experience with Ticketing Management applications and software.
  • Experience with Requirement definition and writing, to include JIRA management.
  • Experience with Application level testing specific to Field Operations clients and Ticketing Platforms.
  • A BS in Computer Science or a related field, or equivalent experience preferred.
  • Strong knowledge of system configuration, administration, and troubleshooting.
  • Experience in handling escalations and providing technical support.
  • Familiarity with gathering and analyzing requirements for IT projects.
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration abilities.
  • Ability to manage multiple tasks and projects in a fast-paced environment.
  • Strong prioritization and interpersonal skills to balance multiple demands.
  • Experience with specific systems or technologies relevant to the company.
  • Relevant certifications (e.g., CompTIA, Microsoft)

We are an Equal Opportunity Employer. Veterans are encouraged to apply.
We are an Equal Opportunity Employer. Veterans are encouraged to apply.

What USIC employees say

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Benefits

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About USIC

Sourced by ZipRecruiter

USIC is a leading provider of underground utility damage prevention services, performing over 70 million locates each year. With a strong reputation for reliability, USIC offers a comprehensive range of utility services across the United States and Canada. The company's mission is to deliver innovative and efficient solutions that prioritize safety and protect critical assets and infrastructure for its partners.

Industry

Internet and it

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2008

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