Appeals Intake Coordinator Jobs in Indiana (NOW HIRING)

Taft is seeking a Legal eBilling Coordinator to support our Accounting group in Taft’s.

We are seeking a Legal eBilling Coordinator with 3+ years’ experience to support our Accounting group. All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional services to our clients.

Duties & Responsibilities:

• Prepare, review, and process assigned client invoices, including complex, high-volume eBilled clients that bill across multiple offices.
• Submit, monitor and manage invoices via BillBlast, ensuring full compliance with clients’ eBilling guidelines and requirements.
• Monitor invoice statuses and manage rejections, reductions, short payments, and appeals in BillBlast for assigned clients and firmwide.
• Research eBilling issues and coordinate with Billing Specialists (as needed) to make necessary corrections, and resubmit rejected or reduced invoices in a timely manner.
• Partner with the Billing Intake Engagement Specialist on eBilled new matter setup as well as assist with ongoing maintenance to ensure accurate setup and alignment with client billing protocols, including maintenance of timekeepers, rates, matter information and billing rules.
• Collaborate with the collections and accounts receivables teams to track the status of re-submitted invoices and assist in resolving payment delays or discrepancies.
• Follow established workflows and identify recurring issues and opportunities for process improvements.
• Troubleshoot technical issues related to invoice uploads or platform errors, working with vendors or IT when necessary to resolve problems.
• Assist with testing and implementation of client billing changes or system updates as needed.
• Escalate complex or high-impact issues to the E-Billing Manager when appropriate.
• Complete special projects and ad-hoc requests regarding various issues as needed.

Requirements:

• 2-3 years of eBilling experience in legal billing.
• ​Familiarity with financial systems (e.g., Surepoint, Aderant, or similar).
• Strong knowledge of law firm billing practices, e-billing systems (e.g., BillBlast, Legal Tracker, CounselLink), client guidelines, invoice appeals, and rejection resolution.
• Experience handling high-volume or complex client billing assignments preferred.
• Knowledge of LEDES billing formats and UTBMS codes.
• Experience working in an Am Law 100 or 200 firm or a corporate legal department.
•  Excellent analytical, communication, and problem-solving skills.
• High attention to detail, organization, and the ability to manage multiple deadlines.
• Ability to work in a hybrid environment, including proficiency using Zoom Workplace.

Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E-VERIFY.

Careers at Taft
Our employees are people who thrive in a collaborative and fast-paced work environment. Taft’s lawyers and professional staff believe strongly in the value of our legal work. We believe that client service is our first, and most important, job. At Taft, success is measured in more than billable hours. This philosophy allows us to be active participants and leaders in our communities. Taft can help you create a long, rewarding, and meaningful career.

In addition, Taft is a signatory to the American Bar Association Well-Being Pledge, designed to support mental health and overall well-being for Taft’s attorneys and staff through education, firm policies, and intentional workplace culture.

We integrate inclusion into the fabric of what we do. We look for talented, dynamic, and innovative thinkers for our legal team. If you’re interested in joining our team, we encourage you to review our open positions and learn more about our firm.

Inclusion and Opportunity
Taft knows that people with varied experiences bring creative thinking, multiple perspectives, and innovative problem-solving techniques to issues in the practice of law. We are committed to fostering a culture among our attorneys and professional support staff that values different points of view from all team members.

Mentoring and Retention
No matter how talented or well educated, becoming a successful lawyer requires input and support from people who have already achieved that success. Research shows that careers profit from having someone in your corner. We want to be a champion for your career. Learn how Taft supports and emphasizes mentorship programs, as well as individual mentoring and sponsoring for our attorneys.

Professional Development
We grow when our employees thrive, so we make it a priority to provide the tools and resources our team needs to succeed. See how Taft can support your professional growth.