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Anthem Customer Service Jobs (NOW HIRING)

Ziggi's Coffee Anthem

Be Seen First

Barista Part Time

Anthem, AZ · On-site

$15.15/hr

Have prior cash-handling and customer service experience * Have a willingness for a long-term ... We love supporting our customers as well as our local Anthem community.

Ziggi's Coffee Anthem

Be Seen First

Barista Part Time

Anthem, AZ · On-site

$15.15/hr

Have prior cash-handling and customer service experience * Have a willingness for a long-term ... We love supporting our customers as well as our local Anthem community.

ProSkill

Client Services Representative

Anthem, AZ

$19 - $23/hr

Our mission is to deliver exceptional service and 100% customer satisfaction across the North ... This is an in office role in Anthem, AZ Position Overview: The Client Services Representative plays ...

ProSkill

Client Services Representative

Anthem, AZ · On-site

$19 - $23/hr

Our mission is to deliver exceptional service and 100% customer satisfaction across the North ... This is an in office role in Anthem, AZ Position Overview: The Client Services Representative plays ...

Foster Fuels

Sales Associate/CSR

Rustburg, VA · On-site

$19 - $25/hr

The Sales Associate provides exemplary customer service by asking the customer questions to ... We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital ...

Foster Fuels

Sales Associate/CSR

Rustburg, VA · On-site

$19 - $25/hr

The Sales Associate provides exemplary customer service by asking the customer questions to ... We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital ...

Foster Fuels, Inc.

Sales Associate/CSR

Rustburg, VA · On-site

The Sales Associate provides exemplary customer service by asking the customer questions to ... We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital ...

Equinox

Style Advisor, Anthem Row

Washington, DC · On-site

$18.40/hr

... Anthem Row! This is a great position for a candidate looking to make a significant impact in a ... Experience in a customer service business; preferably in retail * Hardworking and diligent ...

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Anthem Customer Service information

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How much do anthem customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for anthem customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an Anthem Customer Service representative do?

An Anthem Customer Service representative assists members with questions about their health insurance plans, benefits, claims, and coverage. They help resolve issues, explain policy details, and process requests such as billing inquiries or updates to account information. Representatives also guide members in finding providers, understanding billing statements, and utilizing Anthem’s online resources. Their goal is to provide accurate information and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as an Anthem Customer Service representative, and why are they important?

To thrive as an Anthem Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, empathy, and active listening are essential soft skills for understanding and assisting diverse member needs. These qualities ensure efficient resolution of customer inquiries, member satisfaction, and a positive brand experience.

What are some common challenges faced by Anthem Customer Service representatives and how can they overcome them?

Anthem Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex healthcare benefit questions, and handling emotionally charged situations with empathy. Staying up-to-date on policy changes and leveraging internal knowledge bases can help resolve member inquiries efficiently. Team collaboration and ongoing training are essential for building confidence and problem-solving skills, which ultimately lead to more positive customer interactions and professional growth.

What is the difference between Anthem Customer Service vs Anthem Claims Specialist?

AspectAnthem Customer ServiceAnthem Claims Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, office settingsOffice-based, claims processing departments
Employer & Industry UsageHealth insurance customer supportClaims review and processing within health insurance
Common Search & ComparisonCustomer support roles in health insuranceClaims processing roles in health insurance

Anthem Customer Service representatives primarily handle member inquiries, provide support, and resolve issues related to health insurance plans. In contrast, Anthem Claims Specialists focus on reviewing, processing, and managing insurance claims. While both roles require knowledge of health insurance policies, the Customer Service role emphasizes communication skills, whereas Claims Specialists need detailed claims processing knowledge.

What are common Anthem customer service job titles?

Common Anthem customer service job titles include Customer Service Representative, Member Service Associate, Claims Specialist, and Customer Support Agent. These roles typically involve assisting members with inquiries, processing claims, and providing information about health plans, often requiring strong communication skills and familiarity with healthcare systems.

What is the Anthem customer service hiring process like?

The Anthem customer service hiring process typically involves submitting an online application, completing a phone or virtual interview, and passing a skills assessment or background check. Candidates may also undergo in-person interviews and training before starting the role, which often requires good communication skills and familiarity with customer service tools.
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Anthem Customer Service jobs near you
Infographic showing various Anthem Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Eligibility Coordinator at Anthem Pediatric Dentistry

Specialty Dental Brands

Henderson, NV • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Specialty Dental Brands rating

6.6

Company rating: 6.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Description:

Anthem Pediatric Dentistry is looking for a dedicated and skilled Eligibility Coordinator to join our dynamic team. Known for our commitment to outstanding patient care and innovative treatments, we offer an environment where you can grow professionally while making a meaningful impact on the community. The ideal candidate is motivated, compassionate, and eager to provide exceptional care.


Website: Anthem Kids!

Why Join Us?

  • A welcoming, family-focused pediatric dental environment
  • A supportive and collaborative team culture
  • Opportunities for professional growth and development
  • A patient-centered practice dedicated to positive dental experiences for children
  • A stable and growing organization committed to high-quality care

Experience & Key Responsibilities:

  • Verify patient insurance eligibility and benefits prior to scheduled appointments
  • Communicate insurance coverage and financial responsibilities to patients and families
  • Maintain accurate insurance records within the practice management system
  • Coordinate with insurance providers to resolve eligibility and coverage questions
  • Collaborate with front office and billing teams to ensure accurate patient information
  • Perform other duties and responsibilities assigned by management.
Requirements:
  • Previous dental or medical insurance verification experience preferred
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service abilities
  • Ability to manage multiple tasks in a fast-paced environment
  • Basic computer proficiency and data entry accuracy
  • Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Comprehensive Benefits Package:

  • Medical, Dental, Vision, and 401(k)
  • Paid holidays
  • Paid time off

Join our team and be part of a practice dedicated to excellence in specialty care. If you're ready to take your career to the next level, apply today!

What Specialty Dental Brands employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Specialty Dental Brands

Sourced by ZipRecruiter

Our mission transcends traditional patient care. We believe in the power of giving back to the communities we serve. With SDB Cares, we unite at local, regional, and national levels to contribute to meaningful service initiatives. By doing so, we aim to enhance the world around us, one impactful project at a time.

Industry

Health care and social assistance

Company size

51 - 200 Employees

Headquarters location

Nashville, TN, US

Year founded

2017

Social media

Facebook

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