ZipRecruiter

Log In

1

Anthem Customer Service Jobs in Indiana (NOW HIRING)

TJX Companies

Transportation Coor

Brownsburg, IN · On-site

$23 - $24/hr

Strong Customer Service and teamwork skills. * Be timely to work. Get to know us Discover Different: TJX Anthem - Discover Different / Decouvrez Different - Bing video Our Differences, make us ...

Tjx

Transportation Coor

Brownsburg, IN · On-site

$23 - $24/hr

Strong Customer Service and teamwork skills. * Be timely to work. Get to know us Discover Different: TJX Anthem - Discover Different / Decouvrez Different - Bing video Our Differences, make us ...

TJX Companies

Transportation Coor

Brownsburg, IN · On-site

$23 - $24/hr

Strong Customer Service and teamwork skills. * Be timely to work. Get to know us Discover Different: TJX Anthem - Discover Different / Découvrez Différent - Bing video Our Differences, make us ...

MS Companies

Business Development Manager

Carmel, IN · Hybrid

$80K - $95K/yr

... CRM systems such as Salesforce or similar platforms ● Strong analytical and problem-solving ... staffing services, or consulting solutions ● Familiarity with sales outreach tools such as ...

All JobsAnthem Customer Service JobsAnthem Customer Service Jobs in Indiana

Anthem Customer Service information

See Indiana salary details

$9

$17

$25

How much do anthem customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for anthem customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What does an Anthem Customer Service representative do?

An Anthem Customer Service representative assists members with questions about their health insurance plans, benefits, claims, and coverage. They help resolve issues, explain policy details, and process requests such as billing inquiries or updates to account information. Representatives also guide members in finding providers, understanding billing statements, and utilizing Anthem’s online resources. Their goal is to provide accurate information and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as an Anthem Customer Service representative, and why are they important?

To thrive as an Anthem Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, empathy, and active listening are essential soft skills for understanding and assisting diverse member needs. These qualities ensure efficient resolution of customer inquiries, member satisfaction, and a positive brand experience.

What are some common challenges faced by Anthem Customer Service representatives and how can they overcome them?

Anthem Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex healthcare benefit questions, and handling emotionally charged situations with empathy. Staying up-to-date on policy changes and leveraging internal knowledge bases can help resolve member inquiries efficiently. Team collaboration and ongoing training are essential for building confidence and problem-solving skills, which ultimately lead to more positive customer interactions and professional growth.

What is the difference between Anthem Customer Service vs Anthem Claims Specialist?

AspectAnthem Customer ServiceAnthem Claims Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, office settingsOffice-based, claims processing departments
Employer & Industry UsageHealth insurance customer supportClaims review and processing within health insurance
Common Search & ComparisonCustomer support roles in health insuranceClaims processing roles in health insurance

Anthem Customer Service representatives primarily handle member inquiries, provide support, and resolve issues related to health insurance plans. In contrast, Anthem Claims Specialists focus on reviewing, processing, and managing insurance claims. While both roles require knowledge of health insurance policies, the Customer Service role emphasizes communication skills, whereas Claims Specialists need detailed claims processing knowledge.

What are common Anthem customer service job titles?

Common Anthem customer service job titles include Customer Service Representative, Member Service Associate, Claims Specialist, and Customer Support Agent. These roles typically involve assisting members with inquiries, processing claims, and providing information about health plans, often requiring strong communication skills and familiarity with healthcare systems.

What is the Anthem customer service hiring process like?

The Anthem customer service hiring process typically involves submitting an online application, completing a phone or virtual interview, and passing a skills assessment or background check. Candidates may also undergo in-person interviews and training before starting the role, which often requires good communication skills and familiarity with customer service tools.

What are popular job titles related to Anthem Customer Service jobs in Indiana?

For Anthem Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Anthem Customer Service jobs in Indiana look for?

The top searched job categories for Anthem Customer Service jobs in Indiana are:

Anthem Customer Service jobs near you
Infographic showing various Anthem Customer Service job openings in Indiana as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Regional Director of Maintenance

Aim Transportation Solutions

Indianapolis, IN • On-site

$90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Aim Transportation Solutions rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

106th of 178 rated vehicle equipment hire

Job description

Description
Salary Range: $90,000 starting salary + KPI incentive and car allowance
This position is in the Maintenance and Operations Department and reports primarily to the Director of Maintenance. The role will be responsible for the development of the Maintenance and Operations philosophy of Aim Transportation Solutions, and be committed to world-class customer service. In addition, the Regional Director of Maintenance will need to continue to direct and manage activities that will improve quality, safety and productivity.
  • Communicate, execute and hold others accountable for best practices as directed by service management
  • Implement new processes and initiatives
  • Collaborate with Service Managers, Supervisors, Lead technicians, Shift Supervisors and all maintenance employees for the purpose of implementing and maintaining all service programs.
  • Oversee customer retention campaigns including customer issues, promised deliver, road call process/redirection and district feedback.
  • Owner of new processes and initiatives including development of cost containment strategies in relation to overhead, parts, tires, labor and shop supplies.
  • Ensure facilities and vehicles are maintained to Aim's company standards.
  • Frequent travel to locations within the Region.
  • Excellent customer service skills along with conflict resolution skills.
  • Perform and enforce facility audits, quality inspections, facility improvements and repairs as needed .

Benefits for Employee & Family:
  • Anthem Blue Cross/Blue Shield Medical Coverage
  • Dental and Vision
  • 401K Company Match
  • Paid Vacation and Holidays
  • Company Paid Life Insurance
  • Short-Term/Long-Term Disability
Pay Range: - , General Benefits:
Requirements
  • 3-5 years minimum experience in the trucking industry, transportation management, service management or related field.
  • Computer/technology savvy with Microsoft Office: Excel, Microsoft 365, Word, Power Point
  • Previous management experience
  • Excellent communication skills (written & verbal)
  • Ability to Travel within the Region as well as company and customer meetings.

Click to apply or contact a recruiter with questions by calling 330-318-4260.
Aim Transportation Solutions is a Top 25 Logistics Company! We are family-owned and financially strong. Aim Transportation Solutions has been in business for over 40 years and has grown to 1,000+ employees providing service nationwide. For more information about Aim Transportation Solutions, visit www.aimntls.com.
#aimmech
#otherjob

What Aim Transportation Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply