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Anthem Customer Service Jobs (NOW HIRING)

I.M.P.

Barista, Anthem

Washington, DC · On-site

$18.50/hr

Provide friendly and efficient customer service. * Operate the POS system and accurately process ... Why Join The Anthem? * Fun, high-energy live entertainment environment. * On-the-job training.

ITS MY PARTY INC

Barista, Anthem

Washington, DC · On-site

$18.50/hr

Provide friendly and efficient customer service. * Operate the POS system and accurately process ... Why Join The Anthem? * Fun, high-energy live entertainment environment. * On-the-job training.

I.M.P.

Bartender, The Anthem

Washington, DC · On-site

$10.50/hr

Greet guests promptly and provide exceptional customer service. * Prepare and serve alcoholic and ... Why Join the Anthem? * Exciting live music and entertainment atmosphere. * Flexible scheduling.

ITS MY PARTY INC

Bartender, The Anthem

Washington, DC · On-site

$10.50/hr

Greet guests promptly and provide exceptional customer service. * Prepare and serve alcoholic and ... Why Join the Anthem? * Exciting live music and entertainment atmosphere. * Flexible scheduling.

ITS MY PARTY INC

Usher, The Anthem

Washington, DC · On-site

$18.50/hr

The Anthem - Usher Ushers are the welcoming faces of The Anthem and are focused on customer service and patron experience. Duties can rotate from event to event and may include: * Greeting, providing ...

I.M.P.

Usher, The Anthem

Washington, DC · On-site

$18.50/hr

The Anthem - Usher Ushers are the welcoming faces of The Anthem and are focused on customer service and patron experience. Duties can rotate from event to event and may include: * Greeting, providing ...

Anthem Coffee

Customer Service

Puyallup, WA · On-site

$17.50 - $23.75/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Anthem Coffee

Customer Service

Puyallup, WA · On-site

$17.25 - $23.25/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Anthem Coffee

Customer Service

Puyallup, WA · On-site

$17.50 - $23.75/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Anthem Coffee

Customer Service

Tacoma, WA · On-site

$17.25 - $23.25/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Anthem Coffee

Customer Service

Tacoma, WA · On-site

$17.25 - $23.25/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Anthem Coffee

Customer Service

Puyallup, WA · On-site

$17.50 - $23.75/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Anthem Coffee

Customer Service

Tacoma, WA · On-site

$17.25 - $23.25/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

Anthem Coffee

Customer Service

Ruston, WA · On-site

$18.25 - $24.75/hr

The person who applies for this position has the ability to explain menu items to customers and ... food service and ensuring guests orders are correct, will be trained to prepare and/or serve a ...

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Anthem Customer Service information

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How much do anthem customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for anthem customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an Anthem Customer Service representative do?

An Anthem Customer Service representative assists members with questions about their health insurance plans, benefits, claims, and coverage. They help resolve issues, explain policy details, and process requests such as billing inquiries or updates to account information. Representatives also guide members in finding providers, understanding billing statements, and utilizing Anthem’s online resources. Their goal is to provide accurate information and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as an Anthem Customer Service representative, and why are they important?

To thrive as an Anthem Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency is typically required. Patience, empathy, and active listening are essential soft skills for understanding and assisting diverse member needs. These qualities ensure efficient resolution of customer inquiries, member satisfaction, and a positive brand experience.

What are some common challenges faced by Anthem Customer Service representatives and how can they overcome them?

Anthem Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex healthcare benefit questions, and handling emotionally charged situations with empathy. Staying up-to-date on policy changes and leveraging internal knowledge bases can help resolve member inquiries efficiently. Team collaboration and ongoing training are essential for building confidence and problem-solving skills, which ultimately lead to more positive customer interactions and professional growth.

What is the difference between Anthem Customer Service vs Anthem Claims Specialist?

AspectAnthem Customer ServiceAnthem Claims Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, office settingsOffice-based, claims processing departments
Employer & Industry UsageHealth insurance customer supportClaims review and processing within health insurance
Common Search & ComparisonCustomer support roles in health insuranceClaims processing roles in health insurance

Anthem Customer Service representatives primarily handle member inquiries, provide support, and resolve issues related to health insurance plans. In contrast, Anthem Claims Specialists focus on reviewing, processing, and managing insurance claims. While both roles require knowledge of health insurance policies, the Customer Service role emphasizes communication skills, whereas Claims Specialists need detailed claims processing knowledge.

What are common Anthem customer service job titles?

Common Anthem customer service job titles include Customer Service Representative, Member Service Associate, Claims Specialist, and Customer Support Agent. These roles typically involve assisting members with inquiries, processing claims, and providing information about health plans, often requiring strong communication skills and familiarity with healthcare systems.

What is the Anthem customer service hiring process like?

The Anthem customer service hiring process typically involves submitting an online application, completing a phone or virtual interview, and passing a skills assessment or background check. Candidates may also undergo in-person interviews and training before starting the role, which often requires good communication skills and familiarity with customer service tools.
More about Anthem Customer Service jobs

What cities are hiring for Anthem Customer Service jobs?

Cities with the most Anthem Customer Service job openings:

What states have the most Anthem Customer Service jobs?

States with the most job openings for Anthem Customer Service jobs include:

What job categories do people searching Anthem Customer Service jobs look for?

The top searched job categories for Anthem Customer Service jobs are:

Infographic showing various Anthem Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep - Civic

Anthem, AZ • On-site

Anthem Community Council
Civic and Social Organizations • 11 - 50 employees
Learn more about Anthem Community Councilexternal

$15.25 - $20.75/hr

Part-time

Posted 21 days ago

Job description

DUTIES AND RESPONSIBILITIES
In this part time/ variable hour position, this position provides the highest level of efficiency, time-sensitive, and focused customer service for all visitors to the Anthem Community Council offices. The Customer Service Front Desk representative will answer calls on a multi-line phone system in a professional manner; forwarding callers to appropriate staff; respond to resident inquiries in a timely, focused, efficient, and accurate manner, perform general office duties, filing, special projects and other administrative duties as assigned. Provides resident and administrative support as needed.
ESSENTIAL DUTIES
Greet, acknowledge, and efficiently interact with residents and guests in a friendly, focused, and professional manner.
General administrative duties including telephone communications, word processing, filing, copying, general correspondence, data entry using Excel, and applications such as Outlook and Caliber.
Excellent, focused communications skills required for written, verbal and customer service.
Must be accurate, perform quality work and maintain confidential information.
Cleans and maintains the work area and other program areas by following the cleaning checklist and performing assigned tasks including setup and clean up after meetings. Includes kitchen cleanup twice daily.
Maintains a safe environment for all who visit the Civic Building
Ensures that established policies and procedures are enforced in a practical, safe manner.
Keep accurate Incident reports and report them immediately to management.
Attend staff meetings as scheduled.
Maintain accurate timecard activity.
Source of accurate, timely, unbiased information for residents seeking information
Screen and respond to high volume of calls.
Maintain conference room schedules.
Process requests for mailbox keys, if and as appropriate, with all associated activities
Obtain incoming mail and distribute as per current policy.
Must recognize that interaction with residents and visitors should be focused and brief to respond directly to issues raised, in a professional and friendly manner, but not extending the interaction beyond addressing the issues raised and responses needed to satisfy the visitor or resident inquiry.
Regular, dependable attendance and punctuality are essential functions of this position.
Other duties as assigned by the manager or director.
Requirements
QUALIFICATION REQUIREMENTS
  • Education: A minimum 2 years of High School completed or equivalent, previous experience in a related position helpful
  • Experience: Experience working with various computer programs in a strong customer service environment
  • Must have aptitude for detailed, highly effective interpersonal and problem-solving skills. Excellent communication skills are also required for this position.
  • CPR & First Aid certifications are helpful, but not required.
  • Schedule is flexible and variable within our 5-day work week working mornings, afternoons, or early evenings; some holidays, hours/schedules may vary. Applicants must be at least 16 years of age.
  • Work location- Anthem Civic Building -3701 W. Anthem Way, #201, Anthem

ESSENTIAL PHYSICIAL FUNCTIONS:
  • Must be physically and intellectually capable of operating a personal computer, printer, facsimile machine, phone, and various other routine business equipment items.
  • Ability to see well enough to read faint or partially obscured writing or printing with corrective lenses if needed.
  • Ability to distinguish between colors.
  • Must be able to speak, read and write English so that various types of communication may be conducted with people of various levels of education and capabilities including over the phone.
  • Position involves (possibly for extended periods of time): sitting, standing, stooping, kneeling, reaching, pushing, pulling, twisting, bending, lifting, and carrying.
  • Position requires ability to exert minimal force of up to 20 lbs. and occasionally up to 40 lbs. of force to move objects.

WORK ENVIRONMENT
  • Must be able to work efficiently, timely, and quickly on more than one assignment at a time with frequent interruptions, changes, and delays.
  • Must remain alert to working conditions and aware of safety, health, and environmental concerns.
  • Must be able to work effectively with a positive attitude and demeanor in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
  • The position will primarily be working indoors in a controlled climate but will also include working in an outdoor setting with variable climate which can include rain, sleet, hail, high winds, extreme cold, extreme heat.

HOURS
Must be available to work hours between 7:45am-7:00 pm Monday - Friday and rotating Saturdays, and occasional Special Events.

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