Director-Audit
New York, NY · Hybrid
... services are provided to American Express customers. IAG's innovative Data-Driven Continuous Auditing approach has led to patent-pending technology assets over our uniquely developed audit ...
New York, NY · Hybrid
... services are provided to American Express customers. IAG's innovative Data-Driven Continuous Auditing approach has led to patent-pending technology assets over our uniquely developed audit ...
New York, NY · Hybrid
... services are provided to American Express customers. IAG's innovative Data-Driven Continuous Auditing approach has led to patent-pending technology assets over our uniquely developed audit ...
Phoenix, AZ · On-site
$51.50 - $70.50/hr
... for American Express customers. You should be familiar with modern software development ... From delivering differentiated products to providing world-class customer service, we operate with ...
Phoenix, AZ · On-site
$51.50 - $70.50/hr
... for American Express customers. You should be familiar with modern software development ... From delivering differentiated products to providing world-class customer service, we operate with ...
Phoenix, AZ · On-site
The reliability of the products and services spanning customer channels is key to delivering quality of experience that American Express customers expect. In this role, you will provide technical ...
Phoenix, AZ · On-site
The reliability of the products and services spanning customer channels is key to delivering quality of experience that American Express customers expect. In this role, you will provide technical ...
Phoenix, AZ · On-site
$103K - $174K/yr
... for American Express customers. You should be familiar with modern software development ... Financial services or highly regulated industry experience * Employment eligibility to work with ...
Phoenix, AZ · On-site
$103K - $174K/yr
... for American Express customers. You should be familiar with modern software development ... Financial services or highly regulated industry experience * Employment eligibility to work with ...
New York, NY · On-site
$17 - $22/hr
... services to American Express Card Members. Acting as a consultant, our MSPs will tailor our ... Employing the Customer First philosophy in meeting customers' needs and expectations * Providing ...
New York, NY · On-site
$17 - $22/hr
... services to American Express Card Members. Acting as a consultant, our MSPs will tailor our ... Employing the Customer First philosophy in meeting customers' needs and expectations * Providing ...
Jamaica, NY · On-site
$16.25 - $21/hr
... service to Card Members visiting the American Express Centurion Lounge, located at JFK ... MSPs will be the face of American Express to our customers, acting as ambassadors of the brand.
Jamaica, NY · On-site
$16.25 - $21/hr
... service to Card Members visiting the American Express Centurion Lounge, located at JFK ... MSPs will be the face of American Express to our customers, acting as ambassadors of the brand.
$15.25 - $19.75/hr
MSPs will be the face of American Express to our customers, acting as ambassadors of the brand ... services to American Express Card Members. Acting as a consultant, our MSPs will tailor our ...
$15.25 - $19.75/hr
MSPs will be the face of American Express to our customers, acting as ambassadors of the brand ... services to American Express Card Members. Acting as a consultant, our MSPs will tailor our ...
Sunrise, FL · On-site
$15.25 - $20.75/hr
... service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. At American Express, our culture is built on a 175 ...
Sunrise, FL · On-site
$15.25 - $20.75/hr
... service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. At American Express, our culture is built on a 175 ...
Phoenix, AZ · On-site
$20 - $33.05/hr
... service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products. * Effectively lead pipeline of prospective customers.
Phoenix, AZ · On-site
$20 - $33.05/hr
... service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products. * Effectively lead pipeline of prospective customers.
Sunrise, FL · On-site
$20 - $22.25/hr
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service ... American Express offers a fantastic and diverse working environment. High performance is rewarded ...
Sunrise, FL · On-site
$20 - $22.25/hr
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service ... American Express offers a fantastic and diverse working environment. High performance is rewarded ...
Dallas, TX · On-site
$20 - $26.75/hr
... services to American Express Card Members. Acting as a consultant, our MSPs will tailor our ... Being accountable and taking ownership of the customer's experience from beginning to end
Dallas, TX · On-site
$20 - $26.75/hr
... services to American Express Card Members. Acting as a consultant, our MSPs will tailor our ... Being accountable and taking ownership of the customer's experience from beginning to end
Phoenix, AZ · On-site
About the AWS Public Cloud (Platform Services) Engineering Team American Express Enterprise Cloud ... From delivering differentiated products to providing world-class customer service, we operate with ...
Phoenix, AZ · On-site
About the AWS Public Cloud (Platform Services) Engineering Team American Express Enterprise Cloud ... From delivering differentiated products to providing world-class customer service, we operate with ...
The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy ... From delivering differentiated products to providing world-class customer service, we operate with ...
The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy ... From delivering differentiated products to providing world-class customer service, we operate with ...
Manhattan, NY · On-site
$78K - $124K/yr
About American Express Ventures American Express Ventures ("Amex Ventures") is the corporate ... From delivering differentiated products to providing world-class customer service, we operate with ...
Manhattan, NY · On-site
$78K - $124K/yr
About American Express Ventures American Express Ventures ("Amex Ventures") is the corporate ... From delivering differentiated products to providing world-class customer service, we operate with ...
American Express's Global Financial Crimes Compliance (GFCC) teams are responsible for end-to-end ... From delivering differentiated products to providing world-class customer service, we operate with ...
American Express's Global Financial Crimes Compliance (GFCC) teams are responsible for end-to-end ... From delivering differentiated products to providing world-class customer service, we operate with ...
The Global Merchant and Network Services Product team is at the heart of American Express and is a ... We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and ...
The Global Merchant and Network Services Product team is at the heart of American Express and is a ... We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and ...
NY · On-site
$20 - $28/hr
... service to Card Members visiting the American Express Centurion Lounge, located at JFK ... MSPs will be the face of American Express to our customers, acting as ambassadors of the brand.
NY · On-site
$20 - $28/hr
... service to Card Members visiting the American Express Centurion Lounge, located at JFK ... MSPs will be the face of American Express to our customers, acting as ambassadors of the brand.
New York, NY · On-site
$254K - $266K/yr
At American Express, our culture is built on a 175-year history of innovation, shared values and ... From delivering differentiated products to providing world-class customer service, we operate with ...
New York, NY · On-site
$254K - $266K/yr
At American Express, our culture is built on a 175-year history of innovation, shared values and ... From delivering differentiated products to providing world-class customer service, we operate with ...
The Global Commercial Services (GCS) - Global and U.S. Large Enterprise Client Group (G&L) manages ... customers and American Express. This Client Manager will report to the U.S. Verticals Director ...
The Global Commercial Services (GCS) - Global and U.S. Large Enterprise Client Group (G&L) manages ... customers and American Express. This Client Manager will report to the U.S. Verticals Director ...
American Express entered the travel agency business more than 100 years ago and today is one of the ... From delivering differentiated products to providing world-class customer service, we operate with ...
New
American Express entered the travel agency business more than 100 years ago and today is one of the ... From delivering differentiated products to providing world-class customer service, we operate with ...
New
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
A typical day for an American Express Customer Service representative involves assisting cardmembers over phone, chat, or email with inquiries about their accounts, resolving issues such as billing discrepancies or card replacements, and providing information about products and services. You’ll work closely within a supportive team structure, often collaborating with supervisors or specialists to resolve complex cases. The environment is fast-paced, requiring effective multitasking and adaptability to changing call volumes. This role offers valuable exposure to financial services and can lead to career growth in customer experience, operations, or leadership positions within American Express.
To excel as an American Express Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support, typically backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and knowledge of payment processing systems are often preferred. Standout candidates demonstrate empathy, patience, and resilience when assisting customers and handling difficult situations. These skills and qualities ensure exceptional service, high customer satisfaction, and a positive brand reputation for American Express.
An American Express Customer Service job involves assisting customers with inquiries related to their accounts, transactions, billing, rewards, and other services. Representatives provide support through phone, chat, or email, ensuring a positive customer experience. They handle complaints, resolve issues, and offer guidance on American Express products and policies. Strong communication and problem-solving skills are essential for success in this role.

Full-time
Medical, Dental, Vision, Life, Retirement
Posted 9 days ago
8.5
Based on 33 frontline employees who took The Breakroom Quiz
26th of 138 rated financial services
About the Internal Audit Group at American Express
American Express' Internal Audit Group (IAG) has reinvented our audit process and is leading the financial services industry with our Audit NextGen, Data-Driven Continuous Auditing, and Auditor of the Future initiatives. Each uniquely support our Winning Aspiration to be a world class internal audit function that:
Collectively, IAG's strategic initiatives, combined with our greatest asset - our people - enable IAG to utilize advanced data analysis capabilities, provide greater and continuous assurance, and help ensure quality products and services are provided to American Express customers. IAG's innovative Data-Driven Continuous Auditing approach has led to patent-pending technology assets over our uniquely developed audit methodology and technology enablers. We are looking for those who share our mission and aspirations and are passionate about the use of data and technology in a collaborative, people-focused environment.
Our Internal Audit Group is a worldwide function with 400+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.
We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.
This role is based in New York and will support the Head of Treasury, Market Risk and Corporate Planning audit.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Minimum Qualifications
Preferred Qualifications
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
How will you make an impact in this role?
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