American Express Customer Service Jobs (NOW HIRING)

We are seeking an upbeat, self-motivated colleague to join our dynamic outbound sales team. As a Tele Sales Consultant, you will build relationships with Business Card Members and recommend American Express solutions based on their needs.

The primary focus of the Tele Sales Consultant is to use inside sales to acquire new commercial customers with annual company revenues of $500,000 to $4 million via phone-based selling. The ideal candidate will have the tenacity and endurance to call potential customers using consultative selling skills to provide business solutions to our prospects through the American Express business suite of products. 

The Tele Sales Consultant must have a discerning eye for business, great executive presence, and interest in continued career growth. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

Preferred Qualifications

• Inside Sales experience conducting outbound sales calls.
• Experience in a cold-calling environment a plus.
• Consistent record of growing and maintaining business relationships.
• Experience in a highly regulated industry.
• Financial and business acumen.
• Knowledge of the various sales cycles and stages.
• Navigating through multiple digital platforms and web-based tools.
• Active listening skills and a consultative approach to client conversations.
• Strong phone skills with the ability to adapt a message to multiple audiences at various levels.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

• Make outbound calls to contact business owners with annual company revenues of $500k to $4M, using target lists provided by American Express.
• Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.
• Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products. 
• Effectively lead pipeline of prospective customers. 
• Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.
• Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.
• Champion of and for compliance within US SME and GCS.