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American Express Customer Service Jobs (NOW HIRING)

American Express

Manager - Controller

Manhattan, NY · On-site

$89K - $150K/yr

American Express co-owns WFC Tower C building with Brookfield Properties and the ownership ... From delivering differentiated products to providing world-class customer service, we operate with ...

American Express

Software Engineer III

Phoenix, AZ · On-site

$103K - $174K/yr

... customers and colleagues, while maintaining 24/7 servicing and availability to ensure an ... About Us At American Express, our culture is built on a 175-year history of innovation, shared ...

American Express

Director - Technologies

Phoenix, AZ · On-site

From delivering differentiated products to providing world-class customer service, we operate with ... About the AWS Public Cloud (Platform Services) Engineering Team American Express Enterprise Cloud ...

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How much do american express customer service jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for american express customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the starting salary in American Express?

The starting salary for an American Express customer service representative typically ranges from $15 to $20 per hour, depending on location and experience. Entry-level roles may also include benefits such as health insurance and paid time off.

How much does American Express pay for work from home?

American Express customer service representatives working from home typically earn an hourly wage ranging from $15 to $20, depending on experience and location. Some roles may also include performance bonuses and benefits, with schedules often requiring evening or weekend shifts.

What does a typical day look like for an American Express Customer Service representative?

A typical day for an American Express Customer Service representative involves assisting cardmembers over phone, chat, or email with inquiries about their accounts, resolving issues such as billing discrepancies or card replacements, and providing information about products and services. You’ll work closely within a supportive team structure, often collaborating with supervisors or specialists to resolve complex cases. The environment is fast-paced, requiring effective multitasking and adaptability to changing call volumes. This role offers valuable exposure to financial services and can lead to career growth in customer experience, operations, or leadership positions within American Express.

Is it hard to get hired by Amex?

American Express Customer Service roles typically require a combination of customer service skills, problem-solving ability, and relevant experience. The hiring process can involve multiple interview stages, assessments, and background checks, making it competitive but achievable with proper preparation.

How much does American Express pay employees?

American Express customer service representatives typically earn an average hourly wage of around $17 to $20, with annual salaries ranging from approximately $35,000 to $45,000 depending on experience and location. Employees may also receive benefits such as health insurance, paid time off, and performance bonuses. Compensation can vary based on role, seniority, and geographic region.

What are the key skills and qualifications needed to thrive in the American Express Customer Service position, and why are they important?

To excel as an American Express Customer Service representative, you need strong communication skills, problem-solving abilities, and experience in customer support, typically backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and knowledge of payment processing systems are often preferred. Standout candidates demonstrate empathy, patience, and resilience when assisting customers and handling difficult situations. These skills and qualities ensure exceptional service, high customer satisfaction, and a positive brand reputation for American Express.

What is an American Express Customer Service job?

An American Express Customer Service job involves assisting customers with inquiries related to their accounts, transactions, billing, rewards, and other services. Representatives provide support through phone, chat, or email, ensuring a positive customer experience. They handle complaints, resolve issues, and offer guidance on American Express products and policies. Strong communication and problem-solving skills are essential for success in this role.

More about American Express Customer Service jobs
What cities are hiring for American Express Customer Service jobs? Cities with the most American Express Customer Service job openings:
What states have the most American Express Customer Service jobs? States with the most job openings for American Express Customer Service jobs include:
What job categories do people searching American Express Customer Service jobs look for? The top searched job categories for American Express Customer Service jobs are:
American Express Customer Service jobs near you
Infographic showing various American Express Customer Service job openings in the United States as of June 2026, with employment types broken down into 7% Locum Tenens, 13% As Needed, 33% Full Time, 13% Part Time, and 34% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Manager-Product Management

Manager-Product Management

American Express

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

American Express rating

8.5

Company rating: 8.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

26th of 138 rated financial services

Job description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

American Express deploys thousands of software changes daily, delivering production-ready features to production in minutes. This rapid deployment is achieved without compromising quality, security, or compliance, thanks to the adoption of Infrastructure as Code (IaC) and declarative deployment methodologies.

Cloud Experience's purpose is to unify fragmented developer platform experiences into cohesive, predictable interfaces that allow developers to deploy and provision new services in under ten minutes.

The strategy prioritizes developer velocity and platform transparency, creating an ecosystem where compliance and quality are built in rather than enforced later. 

In this role you will share responsibility with the rest of the product team for delivering on the product roadmap ensuring optimal availability, performance, security, usability, and developer experience. As an individual contributor, you will not have any direct reports. You will report to the Product Director. 

Some of the problems we will work on include: 

  • Ensuring our reference implementations are aligned to American Express software best practices, guardrails, and standards. 
  • Protecting and enhancing the Developer Experience (DX) 
  • Drive market adoption across our global customer journeys 
  • Introduce and evangelize IaC (Infrastructure as Code) experiences built for public cloud (GCP & AWS) 
  • Reduce complexity through automation and simplification of provisioning and managing our software experiences. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
  • Experience in Software Product Ownership 
  • Experience with Terraform, AWS and GCP services 
  • A good balance of technical knowledge and business insight  
  • Problem solving, organizational, and analytical abilities. 
  • Quick learner and driven to learn new functionality. 
  • Ability to decompose abstract information into relevant and detailed business features. 
  • Ability to separate technology requirements and constraints from core business value.  
  • Excellent communication and storytelling abilities, capable of engaging and aligning diverse peers. 
  • Customer first approach. 
  • Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.  
  • Team skills, including ability to establish and maintain effective working relationships with all levels within an organization, internally and externally. 
  • University Degree or comparable experience in computer science, engineering, or a related field required. 
  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 
  • Translate the product roadmap into minimum viable product iterations.  
  • Quickly become an expert in the problem space - relying on relationships with Subject Matter Expects (SMEs) to ensure development is fully informed. 
  • Delivery compelling narratives to align and inspire stakeholders, collaborating teams and our own engineering team. 
  • Partner across organizational units to drive capability globalization and market adoption of platform capabilities where appropriate.  
  • Ensure that the appropriate tracking and reporting is in place to track performance post launch to evaluate future investment. 
  • Enable analytical decision making. Produce Return Off Investment (ROI) analyses and optimization recommendations for roadmap. 
  • Work closely with the technology team to develop, test, deliver the defined capabilities, and rapidly iterate innovative solutions.  
  • Identify risks, challenges, opportunities, and business integration needs.  
  • Perform Demos and Launch Announcements with key team members to demonstrate success and metrics of improvement. 
  • Understand and apply the latest trends and methodologies. 

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