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Amazon Shopbop Customer Service Jobs (NOW HIRING)

... services and applications with multiple user touch points on different platforms and devices ... workflows, or customer experiences Amazon is an equal opportunity employer and does not ...

Shopbop is looking for a Senior Visual Designer to join our Creative team in New York, NY. This is ... customers and reflects the ever-evolving fashion landscape.

Assistant Buyer, Shopbop

New York, NY · On-site

$22 - $29/hr

... with customers with a passion for delivering exceptional service - Experience working with ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...

This entry-level role supports internal and external customers by managing all inventory moving in ... Shopbop is part of the Amazon.com Inc group of companies.

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Amazon Shopbop Customer Service information

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How much do amazon shopbop customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for amazon shopbop customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Amazon Shopbop Customer Service job?

An Amazon Shopbop Customer Service job involves assisting customers with inquiries related to orders, returns, sizing, payments, and other shopping-related concerns. Representatives provide support via phone, email, or chat to ensure a smooth shopping experience on Shopbop, Amazon's fashion retailer. The role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude. Employees may also collaborate with other teams to resolve complex issues and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive in the Amazon Shopbop Customer Service position, and why are they important?

To thrive as an Amazon Shopbop Customer Service representative, you need excellent communication, problem-solving abilities, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic e-commerce tools is commonly required. Standout candidates are those with strong patience, empathy, adaptability, and the ability to remain positive under pressure. These capabilities are vital for efficiently resolving customer inquiries, ensuring a high-quality shopping experience, and maintaining the brand’s reputation.

What are the typical daily tasks and responsibilities for an Amazon Shopbop Customer Service representative?

As an Amazon Shopbop Customer Service representative, your primary responsibilities include assisting customers via phone, email, or chat with questions about orders, returns, product details, and resolving any issues that may arise. You may also coordinate with internal teams such as shipping, technical support, or inventory management to ensure timely solutions and a seamless customer experience. Additional tasks often include processing returns or refunds, recording case notes in CRM systems, and staying updated on new product lines or policy changes. Working within a collaborative team environment, you’ll regularly participate in training and team meetings to consistently improve service standards and customer satisfaction.

More about Amazon Shopbop Customer Service jobs
What cities are hiring for Amazon Shopbop Customer Service jobs? Cities with the most Amazon Shopbop Customer Service job openings:
What states have the most Amazon Shopbop Customer Service jobs? States with the most job openings for Amazon Shopbop Customer Service jobs include:
What job categories do people searching Amazon Shopbop Customer Service jobs look for? The top searched job categories for Amazon Shopbop Customer Service jobs are:
Infographic showing various Amazon Shopbop Customer Service job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 4% Full Time, 81% Part Time, and 13% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Editorial Stylist, Creative Content Team

Editorial Stylist, Creative Content Team

Amazon

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,828 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Shopbop is seeking an experienced Editorial Stylist to lead styling execution across on-figure and off-figure content for site, email, and social channels. This role independently drives assigned shoots and marketing briefs from concept through final delivery, translating seasonal creative direction into compelling, conversion-focused storytelling.
This position requires a strong understanding of fashion trends, deep knowledge of the Shopbop customer, and the ability to translate creative direction into commercially effective storytelling. The Editorial Stylist partners cross-functionally with Fashion Office, Buying, Merchandising, Marketing, Art Direction, and Production to ensure styling supports brand standards and business priorities.
The ideal candidate maintains a high bar for visual excellence while operating with strong ownership and discipline. They thrive in a fast-paced editorial environment and consistently deliver elevated, conversion-focused content.
Key job responsibilities
-Lead styling execution for assigned on-figure and off-figure editorial stories across site, email, and social platforms, translating seasonal direction into commercially effective content.
-Own shoots end-to-end, including pre-production strategy, on-set execution, and post-production review.
-Develop strategic outfitting plans that align product focus, trend relevance, and business priorities.
-Maintain a high bar for fit, proportion, and visual impact while styling at high volume in a fast-paced production environment.
-Partner cross-functionally to ensure styling decisions support inventory strategy, brand positioning, and marketing objectives.
-Contribute to casting decisions to ensure model selection reinforces product storytelling and overall visual impact.
-Submit detailed retouching notes to uphold product accuracy and visual standards.
-Navigate complex internal workflows and production systems while proactively identifying opportunities to improve efficiency and clarity.
BASIC QUALIFICATIONS
- 5+ years experience leading editorial fashion styling within ecommerce, digital marketing, or high-volume production environments.
- Proven ability to independently lead shoots and manage styling workstreams from concept through final asset delivery.
- Strong understanding of the Shopbop customer and deep knowledge of contemporary, designer, and emerging brands carried on site.
- Strong operational mindset with the ability to navigate complex cross-functional workflows, anticipate roadblocks, and drive continuous process improvement. improvements.
- Advanced understanding of fit, proportion, and trend relevance across categories.
- Demonstrated ability to balance creative storytelling with commercial performance goals.
- Experience working in fast-paced, deadline-driven production environments.
- Portfolio demonstrating elevated creative storytelling and strong commercial clarity.
- Strong organizational and cross-functional communication skills.
- Proficiency in Adobe Creative Suite and Excel.
PREFERRED QUALIFICATIONS
- Experience styling on-figure editorial in an e-commerce environment.
- Experience working in Figma.
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, Astoria - 75,000.00 - 131,200.00 USD annually
USA, NY, New York - 75,000.00 - 131,200.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US