Amazon Shopbop Customer Service Jobs (NOW HIRING)

Shopbop is seeking a highly-structured, process-oriented, and customer-focused Catalog Specialist II to own the management of catalog listings and daily operations for Shopbop's FBA business on Amazon. This role requires strong analytical skills, attention to detail, and the ability to work cross-functionally to ensure accurate product data, optimize catalog quality, and drive operational excellence. The Catalog Specialist will be responsible for New Item Setup of Shopbop items in Amazon's catalog, maintaining listing quality and availability, and managing day-to-day operations. They will identify, research, and correct catalog data discrepancies and listing defects to maximize catalog listing health and buyability on Amazon. They will monitor metrics and KPIs to drive data cleanup efforts, communicate clearly with stakeholders on process updates and product availability, and recommend solutions for continuous improvement. Success in this role depends on building strong relationships across buying, vendors, catalog, tech, and fulfillment teams.
Key job responsibilities
* Manage end-to-end catalog operations for Shopbop's FBA business on Amazon, including ASIN creation, product listing optimization, and catalog maintenance
* Own data entry, classification, and quality control processes to ensure FTC-compliant and customer-impacting product information
* Collaborate with cross-functional teams to troubleshoot listing issues and implement process improvements
* Develop and maintain documentation for catalog workflows and standard operating procedures
* Analyze catalog performance metrics and identify opportunities for automation and scalability
* Ensure compliance with Amazon's catalog policies and marketplace requirements
* Drive continuous improvement initiatives to enhance catalog quality and operational efficiency
BASIC QUALIFICATIONS
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Can manage a high volume of requests and competing deadlines
- Bachelor's degree or equivalent
- 2+ years of experience in catalog management, e-commerce operations, or related field
- Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis
- Knowledge of product launch processes
PREFERRED QUALIFICATIONS
- Experience with FBA (Fulfillment by Amazon) operations and marketplace management
- Prior experience working with Amazon systems (Catalog, Fulfillment, Seller/Vendor Central)
- Knowledge of product classification systems and catalog taxonomy
- Familiarity with GTIN (UPC/EAN) management and product identification standards
- Experience with AI/ML automation tooling
- Experience managing multiple priorities and meeting deadlines in a fast-paced environment
- Ability to work independently on ambiguous tasks
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 23.00 - 41.00 USD hourly