Amazon Shopbop Customer Service Jobs (NOW HIRING)

Shopbop.com is seeking an Assistant Buyer to provide operational and buying support for the buying team, helping to grow and maintain relationships with key vendors and drive business goals. The successful candidate will have a keen sense of fashion and trends, be self-starting, flexible, highly organized, results-oriented, and reliable. They will have excellent analytical skills and have strong computer skills. They must have the proven ability to work well under pressure in a demanding environment where teamwork is key. They will also be career-oriented with a strong desire to take on increasing levels of responsibility.
Key job responsibilities
• Assist in managing the business under supervision of the buyer and associate buyer
• Provide administrative and operational support including assortment planning, purchase order management, open to buys, and vendor profitability
• Create and analyze selling reports, execute reorders and assess potential liabilities with high level of accuracy
• Drive in season buying strategy, including product selection and key item development with assistance of buyer
• Maintain vendor relationships by responding quickly and accurately to questions, and help the buyer to negotiate terms, RTV/swaps and additional discounts
• Monitor site daily to ensure products are properly represented
• Enter, manage and organize all Purchase Orders
• Process reorders, receiving issues, RTV's
• Generate multiple reports for the buying team
• Maintain vendor relationships and terms by responding quickly and accurately to both internal (company) and external (vendor) questions and requests for information. Research problems.
• Assist in identifying process inefficiencies and making recommendations for process improvements in a timely manner.
• Assist in other miscellaneous processes and procedures.
BASIC QUALIFICATIONS
- Bachelor's degree
- 1-3 years of retail/merchandising experience
PREFERRED QUALIFICATIONS
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
- General interest in the business of Fashion
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 20.00 - 36.00 USD hourly