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Amazon Shopbop Customer Service information

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How much do amazon shopbop customer service jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for amazon shopbop customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Are Amazon customer service jobs legit work from home?

Amazon Shopbop Customer Service jobs are legitimate remote positions that typically involve handling customer inquiries via phone, email, or chat. These roles often require good communication skills, computer literacy, and the ability to work independently from home. However, applicants should verify job postings directly on Amazon's official careers site to avoid scams.

What is an Amazon Shopbop Customer Service job?

An Amazon Shopbop Customer Service job involves assisting customers with inquiries related to orders, returns, sizing, payments, and other shopping-related concerns. Representatives provide support via phone, email, or chat to ensure a smooth shopping experience on Shopbop, Amazon's fashion retailer. The role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude. Employees may also collaborate with other teams to resolve complex issues and ensure customer satisfaction.

How to get hired as Amazon customer service?

To get hired as an Amazon customer service representative, candidates should apply through Amazon's careers website, complete the online application, and pass assessments related to communication and problem-solving skills. Prior experience in customer service and familiarity with tools like CRM software can improve chances, and roles often require flexible schedules including evenings and weekends.

What are the key skills and qualifications needed to thrive in the Amazon Shopbop Customer Service position, and why are they important?

To thrive as an Amazon Shopbop Customer Service representative, you need excellent communication, problem-solving abilities, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic e-commerce tools is commonly required. Standout candidates are those with strong patience, empathy, adaptability, and the ability to remain positive under pressure. These capabilities are vital for efficiently resolving customer inquiries, ensuring a high-quality shopping experience, and maintaining the brand’s reputation.

What is Amazon Shopbop?

Amazon Shopbop is an online retailer specializing in fashion and accessories, owned by Amazon. Customer service roles for Shopbop involve assisting customers with orders, returns, and product inquiries, often requiring communication skills and familiarity with e-commerce platforms.

Will Amazon pay you $28 an hour to work from home?

Amazon Shopbop customer service roles typically pay between $12 and $20 per hour, depending on experience and location; $28 per hour is higher than the standard rate for such positions. While some remote customer service jobs may offer higher pay, $28 an hour is uncommon for entry-level or standard roles. Compensation varies based on the specific position, skills, and company policies.

What are the typical daily tasks and responsibilities for an Amazon Shopbop Customer Service representative?

As an Amazon Shopbop Customer Service representative, your primary responsibilities include assisting customers via phone, email, or chat with questions about orders, returns, product details, and resolving any issues that may arise. You may also coordinate with internal teams such as shipping, technical support, or inventory management to ensure timely solutions and a seamless customer experience. Additional tasks often include processing returns or refunds, recording case notes in CRM systems, and staying updated on new product lines or policy changes. Working within a collaborative team environment, you’ll regularly participate in training and team meetings to consistently improve service standards and customer satisfaction.

More about Amazon Shopbop Customer Service jobs
What cities are hiring for Amazon Shopbop Customer Service jobs? Cities with the most Amazon Shopbop Customer Service job openings:
What states have the most Amazon Shopbop Customer Service jobs? States with the most job openings for Amazon Shopbop Customer Service jobs include:
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Amazon Shopbop Customer Service jobs near you
Infographic showing various Amazon Shopbop Customer Service job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Software Development Engineer II, FaST (Fashion Subsidiary Tech)

Software Development Engineer II, FaST (Fashion Subsidiary Tech)

Amazon

Madison, WI

Full-time

Posted 27 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,929 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

The FaST (Fashion Subsidiary Tech) CS-Tech team owns Customer Service support, tooling, automation, and Fraud & Abuse prevention charters for our online fashion retailers, Shopbop and Zappos. As an Amazon subsidiary, we leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to continually improve the customer experience for their entire journey at Shopbop.com and Zappos.com.
On the CS-Tech team, you'll get to build critical services, multi AI agentic workflows that impact every Shopbop and Zappos customer, and the Customer Service Agents. You get a chance to work directly with stakeholders, and take responsibility for scoping projects, completing design, and building systems for launch

You will directly support our internal stakeholders in Fashion & Fitness Customer Service and Fraud Prevention teams to ensure we build the right tooling and enable highly impactful scenarios. Come to work with us and help define the next generation customer experiences for the fashion-obsessed!
Work/Life Harmony
Our team puts a high value on work-life harmony. Our team is located on-site in Madison, WI.

We generally keep core in-office hours from 9am to 5pm, M-F.
Mentorship & Career Growth
We're building an environment that celebrates knowledge sharing and mentorship. Our team truly enjoys mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews.
We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Key job responsibilities
In this position, you'll use a variety of tools to build, provision, and test a variety of API's and services with a heavy lean towards server-side work

You get to use AI tools to augment work while also building AI agents for customer service scenarios
A day in the life
You start the day by finishing up the work you had in motion yesterday and pushing a CR for review. You notice a CR a teammate has submitted and provide them with feedback, suggesting a small change based on your knowledge of the system they are working with. At daily stand-up, you provide an update on your overall project, report what you're picking up today, and point out to a teammate that they should connect with a stakeholder to unblock themselves.

After standup, you see someone has approved your CR so you kickoff the process to push code to production. You head over to a meeting discussing the teams initiatives to reduce technical debt, calling out some process improvements you believe would be helpful in stopping it from emerging in the first place and ensuring they are filed correctly to be evaluated for next sprint. After that, you head back to your desk where you finish your day with some heads-down time working on the stories that you had mentioned picking up at standup this morning.
About the team
Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds

Yes we do get to work on really cool services, but we also think a big reason for that is the inclusive and welcoming culture we try to cultivate every day. We're looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we've been building.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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