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How much do amazon shopbop customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for amazon shopbop customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Amazon Shopbop Customer Service job?

An Amazon Shopbop Customer Service job involves assisting customers with inquiries related to orders, returns, sizing, payments, and other shopping-related concerns. Representatives provide support via phone, email, or chat to ensure a smooth shopping experience on Shopbop, Amazon's fashion retailer. The role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude. Employees may also collaborate with other teams to resolve complex issues and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive in the Amazon Shopbop Customer Service position, and why are they important?

To thrive as an Amazon Shopbop Customer Service representative, you need excellent communication, problem-solving abilities, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic e-commerce tools is commonly required. Standout candidates are those with strong patience, empathy, adaptability, and the ability to remain positive under pressure. These capabilities are vital for efficiently resolving customer inquiries, ensuring a high-quality shopping experience, and maintaining the brand’s reputation.

What are the typical daily tasks and responsibilities for an Amazon Shopbop Customer Service representative?

As an Amazon Shopbop Customer Service representative, your primary responsibilities include assisting customers via phone, email, or chat with questions about orders, returns, product details, and resolving any issues that may arise. You may also coordinate with internal teams such as shipping, technical support, or inventory management to ensure timely solutions and a seamless customer experience. Additional tasks often include processing returns or refunds, recording case notes in CRM systems, and staying updated on new product lines or policy changes. Working within a collaborative team environment, you’ll regularly participate in training and team meetings to consistently improve service standards and customer satisfaction.

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Amazon Shopbop Customer Service jobs near you
Site Engagement Analyst, Customer Experience

Site Engagement Analyst, Customer Experience

Amazon

New York, NY

Full-time

Posted 3 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,833 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Shopbop is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights . The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics.

The right candidate will have analytical skills to answer strategic questions that are complex, dynamic, and not always clearly defined. The candidate must possess strong technical skills, including proficiency in data analysis tools and visualization platforms, while maintaining a deep understanding of customer behavior and retail dynamics. The ideal candidate will be passionate about deeply understanding who our customer is, what motivates them and how we can improve their experience.

They should have a collaborative mindset that enables them to work effectively across Marketing, Merchandising, and Technology departments. This position sits on the CRM team within the Customer Experience organization.
Key job responsibilities
* Analyze raw data sets and conduct deep dives into site data and customer journeys
* Conduct quantitative analyses that range from specific questions to open-ended questions that inform large scale strategies with the ability to determine what data is needed
* Develop quantitative and qualitative insights the inform our CRM strategy across all customer touchpoints
* Deep dive into customer journeys to inform new customer conversion, second purchase rates, and retention strategies
* Partner with marketing teams to optimize customer communication strategies across channels (email, push, etc.)
* Develop and track key customer metrics and KPIs to measure strategy effectiveness
* Build and maintain strong partnerships with cross-functional teams including Marketing, Merchandising, and Technology
* Maintain ongoing reporting and develop reporting capabilities to answers ad-hoc business questions
* Educate and empower stakeholders with tools and techniques to solve evolving business challenges
* Scale analytic capabilities by troubleshooting data issues, leading enhancements and driving the adoption of analytics tools
About the team
The F2 Subsidiary Customer Experience org supports both Zappos and Shopbop, Amazon Fashion subsidiary businesses with teams in New York, NY, Madison, WI, and Las Vegas, NV.

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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