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Amazon Desk Jobs (NOW HIRING)

Amazon

Ads Account Manager III AMZ12956.9

New York, NY · On-site

$140K - $189K/yr

Amazon Advertising LLC Position: Ads Account Manager III Location: New York, New York Multiple Positions Available: 1. Own the relationship with programmatic trading desk managers, engaging with ...

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How much do amazon desk jobs pay per year?

As of Jun 20, 2026, the average yearly pay for amazon desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are common challenges faced by Amazon Desk associates and how can they be addressed?

Amazon Desk associates often handle a high volume of customer inquiries and operational requests, which can be challenging during peak periods. Managing time effectively and prioritizing tasks are essential skills for success in this role. Building strong communication and problem-solving abilities helps associates resolve issues efficiently and maintain a positive customer experience. Regular collaboration with team members and supervisors also provides opportunities for support and learning. Proactively seeking feedback and utilizing available training resources can further enhance performance and job satisfaction.

What are Amazon Desk jobs?

Amazon Desk jobs typically refer to roles that involve providing customer support or administrative services for Amazon, either in physical offices or virtually. These positions can include customer service associates, administrative assistants, or technical support staff who assist Amazon customers or internal teams with inquiries, orders, and issue resolution. Employees in these roles are expected to communicate effectively, solve problems efficiently, and provide a high level of customer satisfaction. Desk jobs at Amazon may be remote or on-site, depending on the specific position and business needs.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service Desk Associate, and why are they important?

To thrive as an Amazon Customer Service Desk Associate, you need strong problem-solving abilities, communication skills, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and Amazon’s internal tools is important. Active listening, patience, and adaptability help you effectively address customer concerns and work well under pressure. These skills are crucial to ensure high-quality customer experiences, efficient issue resolution, and maintaining Amazon’s reputation for excellent service.

What is the difference between Amazon Desk vs Amazon Customer Service Associate?

AspectAmazon DeskAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentRemote or on-site support centers, collaborative teamsRemote or on-site call centers, direct customer interaction
Employer & Industry UsageAmazon's internal support teams, logistics, and operationsAmazon's customer service departments across various channels
Common Search & ComparisonOften compared for support roles within AmazonMore focused on direct customer interaction and issue resolution

The Amazon Desk role typically involves providing internal support within Amazon, focusing on logistics or operational issues, often requiring basic technical skills. In contrast, Amazon Customer Service Associates handle direct customer inquiries, troubleshooting, and issue resolution. Both roles may be remote or on-site and share similar credential requirements, but they differ mainly in their focus—internal support versus customer-facing service.

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What job categories do people searching Amazon Desk jobs look for? The top searched job categories for Amazon Desk jobs are:
Amazon Desk jobs near you
Aviation Bid Strategy Manager , Amazon Leo

Aviation Bid Strategy Manager , Amazon Leo

Amazon

Remote

Full-time

Posted 11 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,870 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Application deadline: Jun 25, 2026
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
The Amazon Leo Aviation Sales team is seeking a highly strategic, customer-obsessed, and analytical leader to join as a Bid Strategy Manager

In this role, you will develop the strategy and execution of complex airline pursuits, helping shape how Amazon Leo positions and delivers differentiated solutions to aviation customers globally.
You will play a critical role in driving high-value commercial opportunities by developing compelling bid strategies, defining win themes, influencing pricing and commercial structures, and supporting sales staff around the world make winning offers. You will partner cross-functionally to deliver customer-centric proposals. This role requires a strong blend of strategic thinking, commercial acumen, executive communication, and the ability to operate effectively in ambiguous and fast-moving environments.
The ideal candidate thrives in high-stakes sales environments, understands how to influence across organizations, and can translate customer needs into scalable, innovative commercial solutions.
Key job responsibilities
Develop market-level approaches and airline-specific strategies for aviation opportunities, including defining clear win themes that articulate how and why Amazon Leo will succeed in competitive pursuits


Qualify and prioritize opportunities by assessing strategic fit, competitive positioning, customer needs, and probability of success.
Manage and optimize the opportunity pipeline to ensure focus on high-value, high-probability pursuits aligned with business objectives.
Develop customer response and RFP materials, working backwards from target outcomes to guide negotiation and pricing decisions across multiple bid rounds.


Serve as the link between the sales organization and Finance and Deal Desk to evaluate deal profitability, unit economics, and long-term business impact.
Lead commercial alignment and governance processes, including facilitating deal reviews and securing executive stakeholder alignment.
Design innovative commercial and partnership structures tailored to different airline business models, including global flag carriers, low-cost carriers (LCCs), and regional operators.


Collaborate across Amazon organizations - including AWS, Prime, Video, Business, and other internal teams - to create differentiated, customer-centric solutions that leverage the broader Amazon ecosystem.
Coordinate with sales people in the field, to drive timely and effective decision-making.
Continuously improve bid management processes, frameworks, and operational rigor to increase win rates and business efficiency.


Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S

as a refugee or granted asylum.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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