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Amazon Desk Jobs (NOW HIRING)

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst ... SCCM, Amazon Workspaces etc., * Provide client with a first level resolution, where possible ...

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Amazon Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do amazon desk jobs pay per year?

As of May 29, 2026, the average yearly pay for amazon desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Amazon Customer Service Desk Associate, and why are they important?

To thrive as an Amazon Customer Service Desk Associate, you need strong problem-solving abilities, communication skills, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and Amazon’s internal tools is important. Active listening, patience, and adaptability help you effectively address customer concerns and work well under pressure. These skills are crucial to ensure high-quality customer experiences, efficient issue resolution, and maintaining Amazon’s reputation for excellent service.

What are common challenges faced by Amazon Desk associates and how can they be addressed?

Amazon Desk associates often handle a high volume of customer inquiries and operational requests, which can be challenging during peak periods. Managing time effectively and prioritizing tasks are essential skills for success in this role. Building strong communication and problem-solving abilities helps associates resolve issues efficiently and maintain a positive customer experience. Regular collaboration with team members and supervisors also provides opportunities for support and learning. Proactively seeking feedback and utilizing available training resources can further enhance performance and job satisfaction.

What are Amazon Desk jobs?

Amazon Desk jobs typically refer to roles that involve providing customer support or administrative services for Amazon, either in physical offices or virtually. These positions can include customer service associates, administrative assistants, or technical support staff who assist Amazon customers or internal teams with inquiries, orders, and issue resolution. Employees in these roles are expected to communicate effectively, solve problems efficiently, and provide a high level of customer satisfaction. Desk jobs at Amazon may be remote or on-site, depending on the specific position and business needs.

What is the difference between Amazon Desk vs Amazon Customer Service Associate?

AspectAmazon DeskAmazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentRemote or on-site support centers, collaborative teamsRemote or on-site call centers, direct customer interaction
Employer & Industry UsageAmazon's internal support teams, logistics, and operationsAmazon's customer service departments across various channels
Common Search & ComparisonOften compared for support roles within AmazonMore focused on direct customer interaction and issue resolution

The Amazon Desk role typically involves providing internal support within Amazon, focusing on logistics or operational issues, often requiring basic technical skills. In contrast, Amazon Customer Service Associates handle direct customer inquiries, troubleshooting, and issue resolution. Both roles may be remote or on-site and share similar credential requirements, but they differ mainly in their focus—internal support versus customer-facing service.

More about Amazon Desk jobs
What cities are hiring for Amazon Desk jobs? Cities with the most Amazon Desk job openings:
What states have the most Amazon Desk jobs? States with the most job openings for Amazon Desk jobs include:
Infographic showing various Amazon Desk job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Head of Media, Amazon Gaming - Luna

Head of Media, Amazon Gaming - Luna

Amazon

Culver City, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,784 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers


Job description

Amazon Gaming is looking for a dynamic, data-driven Head of Media to lead all media strategy, planning, and investment across our portfolio of games and gaming services. This role owns the full media ecosystem for Amazon Gaming (inclusive of Amazon Games Studios, Prime Gaming, and Luna) from long-term media planning and buying to real-time performance optimization across all paid channels.
You will be the single-threaded leader for media at Amazon Gaming, responsible for setting the media vision, managing the total media budget, building agency relationships, and ensuring every dollar of media investment delivers maximum reach, efficiency, and return. The ideal candidate is a strategic media leader with deep expertise across the full media landscape (both fixed and variable), proven negotiation skills, and the ability to translate business objectives into best-in-class media strategies that drive player acquisition, brand awareness, and cultural relevance across the entertainment ecosystem.
Key job responsibilities
- Own the end-to-end media strategy and total media budget for Amazon Gaming, setting the vision for how media investment drives business
- Lead, mentor, and develop the media team, attracting top media talent and building a high-performing team culture rooted in strategic excellence and data-driven decision-making.growth across titles, platforms, and markets.
- Develop the annual and quarterly media investment framework that guides budget allocation across fixed and variable channels, titles, audiences, and campaign phases - balancing brand-building reach with performance-driven efficiency.
- Lead comprehensive media landscape analyses for each key market, identifying emerging channels, shifting consumption behaviors, and competitive media strategies, working closely with agency partners and internal insights teams.
- Lead the development of programmatic and audience-buying capabilities, leveraging Amazon's unique data assets and ad tech ecosystem to drive precision targeting at scale.
- Drive real-time optimization of variable media spend based on performance data, adjusting tactics, creative, targeting, bidding strategies, and budget allocation to maximize ROI and ROAS.
- Serve as the primary relationship owner for all external media agencies, setting expectations, defining ways of working, and holding agencies accountable for strategic thinking, innovation, and campaign performance.
- Partner with Marketing, Product, Content, and Analytics teams to establish media KPIs, measurement frameworks, and attribution models that tie media investment to business outcomes.
- Make strategic trade-off decisions on media mix, determining the optimal balance of investment across channels, markets, and campaign phases based on data, business priorities, and media economics.
- Manage relationships with media platform partners (Google, Meta, TikTok, The Trade Desk, Amazon Ads, etc.), securing early access to betas, preferential support, and co-investment opportunities.
- Establish the media measurement and attribution framework for Amazon Gaming, defining how media investment is measured, attributed, and optimized across channels, titles, and markets.
BASIC QUALIFICATIONS
- 10+ years of professional non-internship marketing experience
- Experience managing teams
- Experience using data and metrics to drive improvements
- Experience driving direction and alignment with cross-functional teams
PREFERRED QUALIFICATIONS
- Experience in traditional and emerging media channels including TV, OOH, cinema, digital display, online video and paid social
- Experience leading across multiple locales
- Experience with and deep understanding of advertising technologies (i.e., ad server, DSP)
- Experience in the gaming or entertainment industry (gaming, streaming, film, music) with an understanding of entertainment media buying dynamics.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Culver City - 156,100.00 - 211,200.00 USD annually
USA, NY, New York - 171,800.00 - 232,400.00 USD annually
USA, WA, Seattle - 156,100.00 - 211,200.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US