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Alorica

Manager Customer Experience Operations

Bluefield, WV · On-site

$125K/yr

Bluefield, WV (Onsite) Employment Type: Full Time ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience ...

Alorica

Warehouse Associate

La Vergne, TN · On-site

$18.50/hr

Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from ...

Alorica

Talent Acquisition Manager

Tucson, AZ · On-site

Tucson, AZ (Onsite) ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest ...

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How much do alorica jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for alorica in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is Alorica?

Alorica is a global customer service outsourcing company that provides customer support, business process outsourcing (BPO), and other related services for various industries, including healthcare, technology, retail, and finance. Employees at Alorica typically work in roles such as customer service representatives, technical support agents, and team leaders, handling customer inquiries, troubleshooting issues, and ensuring client satisfaction through phone, chat, email, or social media channels. The company offers both work-from-home and on-site positions, focusing on delivering quality customer experiences for its clients.

What do Alorica customer service representatives do?

Alorica agents are primarily responsible for addressing a wide variety of customer inquiries, which can range from billing questions and technical support to general product or service information, depending on the client account they are assigned to. Teams are usually organized by client or function, and support is provided through phone, chat, or email channels. Agents often work closely with team leads and quality assurance specialists, who offer guidance and feedback to ensure customer satisfaction and adherence to service standards. Regular team meetings and knowledge sharing are common, helping agents stay updated on process changes and best practices.

What skills and qualifications are needed to work at Alorica?

To thrive as a Customer Service Representative at Alorica, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities are crucial for delivering excellent customer experiences, resolving issues efficiently, and maintaining client satisfaction.

What is the difference between Alorica vs Customer Service Representative?

AspectAloricaCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote options, fast-pacedCall centers, remote options, fast-paced
Employer & IndustryMajor BPO company, customer service industryCustomer service roles across various industries
Common Search & ComparisonOften compared for job opportunities and work conditionsCommonly searched as a standard entry-level customer service role

Alorica and Customer Service Representative roles share similar credentials, work environments, and industry usage. While Alorica is a specific employer in the BPO sector, the Customer Service Representative is a broader job title found across many companies. The comparison helps job seekers understand the specific employer versus the general role.

What exactly does Alorica do?

Alorica is a customer service outsourcing company that employs representatives to handle customer inquiries, technical support, and sales for various clients across industries. Employees typically work in call centers, using communication skills and customer management tools to assist customers efficiently.
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What states have the most Alorica jobs?

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Alorica jobs near you
Infographic showing various Alorica job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, and 28% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Sales Executive - Alorica Financial Solutions

Alorica

Hialeah, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Alorica rating

5.4

Company rating: 5.4 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

48th of 72 rated call and contact centers

Job description


Location: Remote (US) | Up to 25% Travel
Employment Type: Full-time
Reporting to: President
ABOUT US
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
HERE'S WHAT THE JOB REALLY LOOKS LIKE
We're looking for a high-impact BPO Sales Executive who thrives in complex sales environments and knows how to turn challenges into opportunities. This role combines strategic thinking, consultative selling, and the ability to build trust with executive stakeholders. If you're driven, resilient, and energized by growth, you'll be a great addition to our team!
HOW YOU'LL MAKE AN IMPACT
1. Pipeline Building & New Business Development
  • Identify, pursue, and qualify new BPO opportunities through proactive outreach and market research.
  • Lead discovery conversations to uncover client pain points, operational needs, and decision criteria.
  • Maintain disciplined pipeline management with consistent follow-up and CRM accuracy.

2. Consultative Solution Selling
  • Translate client challenges into clear, relevant BPO solutions and value propositions.
  • Build compelling ROI stories using process improvements, cost savings, and measurable performance outcomes.
  • Guide prospects through buying complexity by outlining onboarding steps, SLAs, KPIs, and operational expectations.

3. Executive Engagement
  • Conduct polished, high-level conversations with senior leaders and decision-makers.
  • Facilitate presentations, business cases, and solution narratives that command executive attention.

4. Negotiation & Deal Management
  • Shape and manage the commercial conversation: pricing models, terms, value levers, and contractual considerations.
  • Identify non-negotiables and hold position on high-impact items that matter to long-term success.
  • Collaborate with internal teams (legal, operations, delivery) to advance deals to closure.

5. Collaboration & Internal Alignment
  • Partner with cross-functional peers to refine solutions, coordinate proposals, and ensure operational feasibility.
  • Share best practices, participate in peer reviews, and contribute to a high-performance sales culture.

6. Resilience, EQ, and Relationship Building
  • Navigate objections with empathy, confidence, and emotional intelligence.
  • Sustain momentum despite rejection and consistently re-engage potential clients.
  • Build trust and rapport across diverse stakeholders through transparency and authenticity.

Qualifications
WHAT'LL SET YOU UP FOR SUCCESS
Hunger for Growth
  • Self-motivated, proactive, and eager to pursue opportunities independently.
  • Comfortable owning a number, driving activity, and outperforming expectations.

Scrappy, Creative, and Story-Driven
  • Investigative mindset with the curiosity to dig beyond surface-level client needs.
  • Ability to craft compelling, client-relevant stories that differentiate our value.

Collaborative Dealmaker
  • Works well in team environments and actively contributes to shared success.
  • Skilled at negotiation and securing agreements that protect value and long-term outcomes.

Courageous & Resilient
  • High resilience and persistence in outreach, follow-up, and re-engagement.
  • Handles objections professionally and keeps conversations moving forward.

Industry & Operational Fluency
  • Understanding of BPO operations, contact center metrics, pricing models, and service delivery fundamentals (preferred).
  • Adept at simplifying complex processes for clients.

Experience and Qualifications:
  • 3-8 years of experience in BPO sales, enterprise sales, or solution-based selling roles.
  • Proven track record of meeting or exceeding sales targets.
  • Strong communication, presentation, and executive engagement skills.
  • CRM proficiency (Salesforce, HubSpot, etc.).
  • Bachelor's degree preferred; equivalent experience considered.

Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Competitive base pay with performance-driven incentives
  • Comprehensive benefits including medical, dental, vision, and 401(k)
  • Career development through Alorica Academy's open-access courses
  • Real opportunities to grow within a global organization
  • Access to our employee assistance program
  • A collaborative, inclusive culture where innovation actually happens

Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaUSA #AloricaJobs #Sales

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