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Alorica Jobs (NOW HIRING)

Alorica

Customer Service Representative

Hialeah, FL · On-site

$14.50 - $19.75/hr

Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...

Alorica

Warehouse Associate

La Vergne, TN · On-site

$17 - $18.50/hr

Ongoing usage of computer systems How You'll Make an Impact  As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging ...

Alorica

Learning Delivery Associate

Corpus Christi, TX · On-site

$18/hr

ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of ...

Alorica

Customer Service Representative

El Paso, TX · On-site

$17/hr

MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...

Alorica

Computer Repair Technician

La Vergne, TN

$240/hr

Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from ...

Alorica

Learning Delivery Associate

Corpus Christi, TX · On-site

$18/hr

ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of ...

Alorica

Customer Service Representative

Hialeah, FL · On-site

$17/hr

Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...

Alorica

Talent Acquisition Associate

Hialeah, FL

Manager Talent Acquisition ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...

Alorica

Customer Service Representative

El Paso, TX · On-site

$17/hr

MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture--we ...

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How much do alorica jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for alorica in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

Is it hard to get hired at Alorica?

Getting hired at Alorica can vary depending on the position and location, but generally involves completing an application, passing a background check, and participating in an interview. Customer service roles often have a straightforward hiring process, especially if candidates have good communication skills and basic computer knowledge.

Can you work from home with Alorica?

Alorica offers remote customer service positions that allow employees to work from home, often requiring a reliable internet connection, a quiet workspace, and specific technical skills. Availability of remote work may depend on the role, location, and company policies at the time of application.

What is Alorica and what do employees do there?

Alorica is a global customer service outsourcing company that provides customer support, business process outsourcing (BPO), and other related services for various industries, including healthcare, technology, retail, and finance. Employees at Alorica typically work in roles such as customer service representatives, technical support agents, and team leaders, handling customer inquiries, troubleshooting issues, and ensuring client satisfaction through phone, chat, email, or social media channels. The company offers both work-from-home and on-site positions, focusing on delivering quality customer experiences for its clients.

What types of customer issues do Alorica agents typically handle, and how is support structured within the team?

Alorica agents are primarily responsible for addressing a wide variety of customer inquiries, which can range from billing questions and technical support to general product or service information, depending on the client account they are assigned to. Teams are usually organized by client or function, and support is provided through phone, chat, or email channels. Agents often work closely with team leads and quality assurance specialists, who offer guidance and feedback to ensure customer satisfaction and adherence to service standards. Regular team meetings and knowledge sharing are common, helping agents stay updated on process changes and best practices.

What is the difference between Alorica vs Customer Service Representative?

AspectAloricaCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote options, fast-pacedCall centers, remote options, fast-paced
Employer & IndustryMajor BPO company, customer service industryCustomer service roles across various industries
Common Search & ComparisonOften compared for job opportunities and work conditionsCommonly searched as a standard entry-level customer service role

Alorica and Customer Service Representative roles share similar credentials, work environments, and industry usage. While Alorica is a specific employer in the BPO sector, the Customer Service Representative is a broader job title found across many companies. The comparison helps job seekers understand the specific employer versus the general role.

How much does Alorica pay an hour?

Alorica customer service representatives typically earn between $10 and $15 per hour, depending on location, experience, and shift. The company often offers additional benefits and opportunities for advancement within its call center environment.

What are the key skills and qualifications needed to thrive as a Customer Service Representative at Alorica, and why are they important?

To thrive as a Customer Service Representative at Alorica, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities are crucial for delivering excellent customer experiences, resolving issues efficiently, and maintaining client satisfaction.

How much do you get paid at Alorica?

Pay at Alorica varies depending on the position, location, and experience, but entry-level customer service representatives typically earn around minimum wage or slightly above, with some roles offering hourly rates between $10 and $15. Employees may also receive benefits such as health insurance and paid time off, and pay can increase with tenure or additional responsibilities.
More about Alorica jobs
What cities are hiring for Alorica jobs? Cities with the most Alorica job openings:
What states have the most Alorica jobs? States with the most job openings for Alorica jobs include:
What job categories do people searching Alorica jobs look for? The top searched job categories for Alorica jobs are:
Alorica jobs near you
Infographic showing various Alorica job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 76% Physical, and 24% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Customer Service Representative

Customer Service Representative

Alorica

Hialeah, FL • On-site

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

43rd of 72 rated call and contact centers

Job description


Customer Service Representative
Location: Miami Lakes, FL
Employment Type: Full-time
Supporting: Customer Care
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
  • Guide customers through questions, concerns, or challenges they encounter while using the product or service
  • Listen actively to understand the root of the issue and provide clear, effective solutions
  • Record detailed call information for auditing, reporting, and follow-up purposes
  • Maintain and update customer records to ensure accurate and current information
  • Identify opportunities to introduce customers to new or enhanced services that meet their needs
  • Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Qualifications
What'll Set You Up for Success
Required:
  • High school diploma or GED
  • 6 months of customer service or sales experience preferred

For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6 months
  • Must have relevant industry/program experience

Location Note: We're currently hiring for this position in Miami Lakes, Florida.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs that really grow your career
  • Open access courses through Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs

Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs

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