Corpus Christi ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands ...
Corpus Christi ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands ...
Computer Repair Technician
$19 - $19.50/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging ...
Computer Repair Technician
$19 - $19.50/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging ...
Warehouse Associate (Temporary)
La Vergne, TN · On-site
$18.50/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from ...
Warehouse Associate (Temporary)
La Vergne, TN · On-site
$18.50/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from ...
Warehouse Associate
La Vergne, TN · On-site
$18.50/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from ...
Warehouse Associate
La Vergne, TN · On-site
$18.50/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from ...
Computer Repair Technician
La Vergne, TN · On-site
$240/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from ...
Computer Repair Technician
La Vergne, TN · On-site
$240/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from ...
Bilingual Customer Service Representative
El Paso, TX · On-site
$18/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
Bilingual Customer Service Representative
El Paso, TX · On-site
$18/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
Work at Home Tech Support Agent
Omaha, NE · Remote
$17.25 - $23/hr
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Work at Home Tech Support Agent
Omaha, NE · Remote
$17.25 - $23/hr
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
End User Support Technician
$18.50 - $25.25/hr
Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
End User Support Technician
$18.50 - $25.25/hr
Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture--we ...
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture--we ...
Customer Service Representative
El Paso, TX · On-site
$17/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
Customer Service Representative
El Paso, TX · On-site
$17/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
Warehouse Associate
$17 - $18.50/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging ...
Warehouse Associate
$17 - $18.50/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging ...
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Customer Support Representative $1,000 New Hire Bonus- Onsite Tucson, AZ
Tucson, AZ · On-site
$13.75 - $18.75/hr
Financial Service Join Team Alorica About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For ...
Customer Support Representative $1,000 New Hire Bonus- Onsite Tucson, AZ
Tucson, AZ · On-site
$13.75 - $18.75/hr
Financial Service Join Team Alorica About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For ...
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture--we ...
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture--we ...
Work at Home Tech Support Agent
Omaha, NE · On-site +1
$17.25 - $23/hr
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Work at Home Tech Support Agent
Omaha, NE · On-site +1
$17.25 - $23/hr
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture--we ...
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture--we ...
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
Customer Service Representative St Joseph, MO
Saint Joseph, MO · On-site
$15 - $17/hr
MO Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Customer Service Representative St Joseph, MO
Saint Joseph, MO · On-site
$15 - $17/hr
MO Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
ALORICA ACADEMY HOME PAGE (Connect and learn more about Step Up Programs, view different keys roles and competencies required) GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better ...
ALORICA ACADEMY HOME PAGE (Connect and learn more about Step Up Programs, view different keys roles and competencies required) GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better ...
Alorica information
See salary details
$9.86 - $11.45
2% of jobs
$11.45 - $13.05
4% of jobs
$13.05 - $14.64
14% of jobs
$15.02 is the 25th percentile. Wages below this are outliers.
$14.64 - $16.24
21% of jobs
The median wage is $16.91 / hr.
$16.24 - $17.83
21% of jobs
$19.34 is the 75th percentile. Wages above this are outliers.
$17.83 - $19.43
14% of jobs
$19.43 - $21.02
11% of jobs
$21.02 - $22.62
5% of jobs
$22.62 - $24.21
4% of jobs
$24.21 - $25.81
2% of jobs
$25.81 - $27.40
2% of jobs
$9
$18
$27
How much do alorica jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for alorica in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.
What is Alorica and what do employees do there?
Alorica is a global customer service outsourcing company that provides customer support, business process outsourcing (BPO), and other related services for various industries, including healthcare, technology, retail, and finance. Employees at Alorica typically work in roles such as customer service representatives, technical support agents, and team leaders, handling customer inquiries, troubleshooting issues, and ensuring client satisfaction through phone, chat, email, or social media channels. The company offers both work-from-home and on-site positions, focusing on delivering quality customer experiences for its clients.
What types of customer issues do Alorica agents typically handle, and how is support structured within the team?
Alorica agents are primarily responsible for addressing a wide variety of customer inquiries, which can range from billing questions and technical support to general product or service information, depending on the client account they are assigned to. Teams are usually organized by client or function, and support is provided through phone, chat, or email channels. Agents often work closely with team leads and quality assurance specialists, who offer guidance and feedback to ensure customer satisfaction and adherence to service standards. Regular team meetings and knowledge sharing are common, helping agents stay updated on process changes and best practices.
What is the difference between Alorica vs Customer Service Representative?
| Aspect | Alorica | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call centers, remote options, fast-paced | Call centers, remote options, fast-paced |
| Employer & Industry | Major BPO company, customer service industry | Customer service roles across various industries |
| Common Search & Comparison | Often compared for job opportunities and work conditions | Commonly searched as a standard entry-level customer service role |
Alorica and Customer Service Representative roles share similar credentials, work environments, and industry usage. While Alorica is a specific employer in the BPO sector, the Customer Service Representative is a broader job title found across many companies. The comparison helps job seekers understand the specific employer versus the general role.
What are the key skills and qualifications needed to thrive as a Customer Service Representative at Alorica, and why are they important?
To thrive as a Customer Service Representative at Alorica, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities are crucial for delivering excellent customer experiences, resolving issues efficiently, and maintaining client satisfaction.
More about Alorica jobs
What cities are hiring for Alorica jobs? Cities with the most Alorica job openings:
What states have the most Alorica jobs? States with the most job openings for Alorica jobs include:
What job categories do people searching Alorica jobs look for? The top searched job categories for Alorica jobs are:
Full-time
Medical, Dental, Vision, Retirement
Posted 19 days ago
Alorica rating
5.5
Based on 182 frontline employees who took The Breakroom Quiz
40th of 71 rated call and contact centers
Job description
Job Description
Team Manager Customer Experience
Location: Corpus Christi
ABOUT US
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
HERE'S WHAT THE JOB REALLY LOOKS LIKE
Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 - 24 subordinate personnel.
You'll keep the engine running, making sure projects stay on track, processes work the way they should, and teams have what they need to deliver exceptional results. You're the person who sees around corners, anticipates problems, and implements solutions that make everyone's job easier. Your attention to detail and ability to coordinate across teams keeps Alorica operating at the highest level.
HOW YOU'LL MAKE AN IMPACT
WHAT YOU'LL ACTUALLY DO
Qualifications
WHAT'LL SET YOU UP FOR SUCCESS
For Internal Candidates:
Location Note: We are only considering candidates and hiring for this position in the Corpus Christi, TX area.
WHY ALORICA?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaUSA #AloricaJobs
Team Manager Customer Experience
Location: Corpus Christi
ABOUT US
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
HERE'S WHAT THE JOB REALLY LOOKS LIKE
Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 - 24 subordinate personnel.
You'll keep the engine running, making sure projects stay on track, processes work the way they should, and teams have what they need to deliver exceptional results. You're the person who sees around corners, anticipates problems, and implements solutions that make everyone's job easier. Your attention to detail and ability to coordinate across teams keeps Alorica operating at the highest level.
HOW YOU'LL MAKE AN IMPACT
- Provides regular supervision and mentorship over subordinate staff
- Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
- Meet metrics and goals to ensure client satisfaction
WHAT YOU'LL ACTUALLY DO
- Facilitates daily agent coaching and development sessions in both written and verbal format
- Participates in client related activities to include client calibration sessions and project planning
- Identify and address agent training needs
- Manage team's time entry to ensure 0% discrepancy rate
- Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc)
- Manage financial implications of attrition and attendance by maintaining program-specific goals
- Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)
- Completion of weekly Team Manager Scorecard for review with Operations Manager
- Diffuse irate customer calls as applicable
- Provide agent support via handling escalated calls, as needed
- Maintain up-to-date employee files and documentation
- Ensure high level customer service is being practiced by all subordinate staff
Qualifications
WHAT'LL SET YOU UP FOR SUCCESS
- High School Diploma or GED required
- Completion of Team Manager Onboarding
- Considerable experience managing 15 or more employees either in a supervisory role
- Excellent oral and written communication skills
- Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance
- Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives
- Successful completion of two management level interview
- Time management skills and computer proficiency
- Objectivity, professionalism and maturity
- Flexibility and demonstrated ability to adapt well in a changing environment
- Bachelor's degree desirable
For Internal Candidates:
- Must not be on any corrective action or performance plans
- Must have held your current position for a minimum of 6 + months
- Must have relevant industry/program experience
Location Note: We are only considering candidates and hiring for this position in the Corpus Christi, TX area.
WHY ALORICA?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
- Competitive base pay with performance-driven incentives
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Career development through Alorica Academy's open-access courses
- Real opportunities to grow within a global organization
- Access to our employee assistance program
- A collaborative, inclusive culture where innovation happens
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaUSA #AloricaJobs