Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Learning Delivery Associate
Corpus Christi, TX · On-site
$18/hr
ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of ...
Learning Delivery Associate
Corpus Christi, TX · On-site
$18/hr
ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of ...
Bilingual Customer Service Representative
El Paso, TX · On-site
$18/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
Bilingual Customer Service Representative
El Paso, TX · On-site
$18/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
Customer Service Representative
El Paso, TX · On-site
$17/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
Customer Service Representative
El Paso, TX · On-site
$17/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
Learning Delivery Associate
Corpus Christi, TX · On-site
$18/hr
ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of ...
Learning Delivery Associate
Corpus Christi, TX · On-site
$18/hr
ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of ...
Talent Acquisition Manager
Tucson, AZ · On-site
Tucson, AZ (Onsite) ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest ...
Talent Acquisition Manager
Tucson, AZ · On-site
Tucson, AZ (Onsite) ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest ...
Customer Service Representative
El Paso, TX · On-site
$17/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture--we ...
Customer Service Representative
El Paso, TX · On-site
$17/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture--we ...
Talent Acquisition Associate
Hialeah, FL · On-site
Manager Talent Acquisition ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
Talent Acquisition Associate
Hialeah, FL · On-site
Manager Talent Acquisition ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Computer Repair Technician
La Vergne, TN · On-site
$19 - $19.50/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging ...
Computer Repair Technician
La Vergne, TN · On-site
$19 - $19.50/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging ...
Bilingual Remote Healthcare Customer Service Representative
Plantation, FL · On-site +1
$14.75 - $18.50/hr
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Bilingual Remote Healthcare Customer Service Representative
Plantation, FL · On-site +1
$14.75 - $18.50/hr
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Financial Customer Service Representative - Onsite
El Paso, TX · On-site
$17/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture--we ...
Financial Customer Service Representative - Onsite
El Paso, TX · On-site
$17/hr
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture--we ...
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we ...
Customer Service Representative
Hialeah, FL · On-site
$17/hr
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Customer Service Representative
Hialeah, FL · On-site
$17/hr
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Employment Type: Full Time ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
Employment Type: Full Time ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
Customer Support Representative $1,000 New Hire Bonus- Onsite Tucson, AZ
Tucson, AZ · On-site
$13.75 - $18.75/hr
Financial Service Join Team Alorica About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For ...
Customer Support Representative $1,000 New Hire Bonus- Onsite Tucson, AZ
Tucson, AZ · On-site
$13.75 - $18.75/hr
Financial Service Join Team Alorica About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For ...
Remote Healthcare Advocate-Hawaii Only
Plantation, FL · On-site +1
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Remote Healthcare Advocate-Hawaii Only
Plantation, FL · On-site +1
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Computer Repair Technician
La Vergne, TN · On-site
$240/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from ...
Computer Repair Technician
La Vergne, TN · On-site
$240/hr
Ongoing usage of computer systems How You'll Make an Impact As part of team Alorica, you'll support our warehouse operations and will be trained on multiple parts of the warehouse floor, ranging from ...
Talent Acquisition Associate
Hialeah, FL · On-site
Manager Talent Acquisition ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
Talent Acquisition Associate
Hialeah, FL · On-site
Manager Talent Acquisition ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
Remote Healthcare Customer Service Representative - Bilingual
Humble, TX · On-site +1
$13.50 - $16.75/hr
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Remote Healthcare Customer Service Representative - Bilingual
Humble, TX · On-site +1
$13.50 - $16.75/hr
Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering ...
Alorica information
See salary details
$9.86 - $11.45
2% of jobs
$11.45 - $13.05
4% of jobs
$13.05 - $14.64
14% of jobs
$15.02 is the 25th percentile. Wages below this are outliers.
$14.64 - $16.24
21% of jobs
The median wage is $16.91 / hr.
$16.24 - $17.83
21% of jobs
$19.34 is the 75th percentile. Wages above this are outliers.
$17.83 - $19.43
14% of jobs
$19.43 - $21.02
11% of jobs
$21.02 - $22.62
5% of jobs
$22.62 - $24.21
4% of jobs
$24.21 - $25.81
2% of jobs
$25.81 - $27.40
2% of jobs
$9
$18
$27
How much do alorica jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for alorica in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.
What is Alorica?
Alorica is a global customer service outsourcing company that provides customer support, business process outsourcing (BPO), and other related services for various industries, including healthcare, technology, retail, and finance. Employees at Alorica typically work in roles such as customer service representatives, technical support agents, and team leaders, handling customer inquiries, troubleshooting issues, and ensuring client satisfaction through phone, chat, email, or social media channels. The company offers both work-from-home and on-site positions, focusing on delivering quality customer experiences for its clients.
What do Alorica customer service representatives do?
Alorica agents are primarily responsible for addressing a wide variety of customer inquiries, which can range from billing questions and technical support to general product or service information, depending on the client account they are assigned to. Teams are usually organized by client or function, and support is provided through phone, chat, or email channels. Agents often work closely with team leads and quality assurance specialists, who offer guidance and feedback to ensure customer satisfaction and adherence to service standards. Regular team meetings and knowledge sharing are common, helping agents stay updated on process changes and best practices.
What is the difference between Alorica vs Customer Service Representative?
| Aspect | Alorica | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call centers, remote options, fast-paced | Call centers, remote options, fast-paced |
| Employer & Industry | Major BPO company, customer service industry | Customer service roles across various industries |
| Common Search & Comparison | Often compared for job opportunities and work conditions | Commonly searched as a standard entry-level customer service role |
Alorica and Customer Service Representative roles share similar credentials, work environments, and industry usage. While Alorica is a specific employer in the BPO sector, the Customer Service Representative is a broader job title found across many companies. The comparison helps job seekers understand the specific employer versus the general role.
What skills and qualifications are needed to work at Alorica?
To thrive as a Customer Service Representative at Alorica, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Patience, active listening, and a positive attitude are standout soft skills in this role. These skills and qualities are crucial for delivering excellent customer experiences, resolving issues efficiently, and maintaining client satisfaction.
More about Alorica jobs
What cities are hiring for Alorica jobs? Cities with the most Alorica job openings:
What states have the most Alorica jobs? States with the most job openings for Alorica jobs include:
What job categories do people searching Alorica jobs look for? The top searched job categories for Alorica jobs are:
$15 - $18.75/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 18 days ago
Alorica rating
5.5
Based on 188 frontline employees who took The Breakroom Quiz
43rd of 71 rated call and contact centers
Job description
Customer Service Representative
Location: Saint Joseph, MO
Employment Type: Full-time
Supporting: Bilingual Financial Solutions
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
What'll Set You Up for Success
Required:
- High school diploma or GED
- 6+ months of customer service or sales experience preferred
For Internal Candidates:
- Must not be on any corrective action or performance plans
- Must have held your current position for 6+ months
- Must have relevant industry/program experience
Location Note: You must live within a 30 mile radius of St. Joseph, MO.
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leadership development programs designed to support career growth and advancement
- Professional and personal development through open-access courses via Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
- Weekly Food Truck Fridays
- Monthly treat days for employees
- Monthly employee engagement contests and activities
- Fun spirit days throughout the year
- Convenience-style breakroom with a variety of food and beverage options
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
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